Conversations & Inbox
Handle messages, calls, email, and customer conversations in one place.
200 articles
- Forbidden Message Categories for SMS and MMS (US & Canada)This article defines messaging use cases that are strictly prohibited on SMS and MMS in the United States and Canada under carrier and A2P 10DLC compliance rules.
- What Is the Conversations Experience?The Conversations experience is a redesigned inbox for managing customer communication, team collaboration, filters, contact context, and multi-channel replies from one workspace.
Conversations
View and manage conversations across communication channels.
- Conversation AI - Auto FollowupAuto Follow-Up allows a Kyrios Conversation AI bot to automatically re-engage contacts who become inactive, say they are busy, or request a follow-up—using timed messages, AI responses, or workflows while…
- Communities - GoLive from groups directlyGo Live allows community admins to host live video, audio, and chat sessions directly inside a Kyrios community group using either an interactive meeting room or external streaming software.
- Conversations: TikTok DMs and CommentsTikTok DMs and Comments Automation in Kyrios allows businesses to automatically respond to TikTok messages and comments, capture leads, and manage conversations from a single inbox using workflows.
- Conversations: View Info on SMS & MMS Error MessagesKyrios now displays clear, plain-language explanations for failed SMS and MMS messages directly in Conversations, replacing confusing error codes with actionable guidance and support links.
- Conversations: Internal ChatInternal Chat lets team members communicate privately inside the Conversations module without involving contacts or customers.
- Conversations - SnippetsSnippets let you create, organize, search, and reuse predefined text or email messages directly inside Conversations to save time and maintain consistent communication.
- Bot Status for Individual ContactsBot Status for Individual Contacts lets you control whether the Conversation AI Bot is active, snoozed, or inactive for a specific contact directly from the conversation composer.
- Conversations: Group Chat for SMSGroup Chat for SMS lets you send and receive SMS messages with multiple contacts in a single conversation thread using one business phone number.
- How to Attach Files to an Email or SMSLearn how to attach files to emails or SMS messages in Kyrios, including how large files are automatically handled using Media Storage.
- How to Schedule Email and SMSThis article explains how to schedule Email and SMS messages from the Conversations page, including manual scheduling, AI Send Time Optimization, viewing scheduled messages, selecting SMS numbers, and canceling scheduled…
- Simplify Tasks and Notes in the Conversations ModuleYou can now add, edit, complete, and delete tasks and notes directly inside the Conversations module, without leaving the conversation view.
- Activity Cards in ConversationsActivity Cards display system-generated updates inside a contact’s conversation timeline so users can track key actions without leaving the conversation.
- How to Use Trigger Links in SMSTrigger Links allow you to insert special links into SMS messages that automatically trigger workflows or actions when clicked.
- Using Filters and Bulk Actions in ConversationsUse Filters and Bulk Actions in Conversations to quickly organize, prioritize, and manage up to 100 conversations at once.
- Conversations 101: OverviewThis article explains the redesigned Conversations experience in Kyrios, including layout, messaging, filtering, and team collaboration features.
- Getting Started: Set Up Email, Phone, and SMSThis guide explains how to set up email sending, purchase phone numbers, enable call forwarding, and communicate with contacts using Email, SMS, and Calls in Kyrios.
- Managing Appointments in ConversationsManage canceled and deleted appointments directly inside Conversations, including viewing appointment details and adding appointment-specific notes.
- How to Create and Install a Live Chat WidgetCreate, customize, and deploy a Live Chat widget on your website to engage visitors in real time and optionally automate responses using Conversational AI.
- Web Chat Inside ConversationsUse Web Chat to route website chat widget messages into the Kyrios Conversations inbox.
- What Are Conversation Filters?Conversation Filters help users control which conversations appear in the Kyrios inbox based on selected rules, values, and logic.
- What are Conversation Views?Conversation Views are saved filter sets inside the Conversations Inbox that help users quickly access conversations matching specific criteria.
- Manage Conversation Read and Unread StatusConversation read status helps teams identify which conversations still require attention by keeping them unread until a user replies, manually marks them as read, or a workflow updates the status.
- Add and Filter Internal Comments in ConversationsInternal comments are private notes that team members can add to a conversation for collaboration without sending the content to the contact.
Phone
Set up and manage phone calling features.
- Know Your Customer (KYC) in the United KingdomThis article explains how to complete UK KYC by creating and submitting a Regulatory Bundle so UK phone numbers can continue sending SMS and handling calls without interruption.
- SHAKEN/STIR (Voice) Registration in KyriosRegister your business for SHAKEN/STIR to authenticate outbound calls and improve call answer rates.
- CNAM (Voice) Registration in KyriosRegister for CNAM to display your business name on outbound calls instead of just a phone number.
- Persona Identity Verification for Phone NumbersComplete Persona identity verification to purchase phone numbers and enable regulated phone services.
- Verified Caller ID for Outbound Calls in KyriosVerify and assign your own phone number as the caller ID for outbound calls to maintain brand consistency and improve call trust.
- Set Up a Phone Regulatory Bundle in KyriosCreate and submit a Regulatory Bundle to verify your business details when purchasing phone numbers in regions that require regulatory approval.
- A2P Brand and Campaign Registration (SMS) - OverviewA2P registration is required to send SMS/MMS to U.S. phone numbers using 10-digit long codes and helps prevent message blocking and spam labeling.
- Create a Business Profile in the Trust CenterCreate a Business Profile in the Trust Center to verify your legal business identity before registering A2P brands and campaigns.
- Register an A2P Brand (SMS)Register your business as an A2P brand to unlock approved SMS messaging through U.S. carriers.
- Register an A2P Campaign (SMS)Register an A2P campaign to explain your SMS use case, sample messages, and consent flow to U.S. carriers.
- Voice Integrity RegistrationVoice Integrity improves outbound call reputation by registering phone numbers with caller-ID analytics providers.
- Understanding LC Phone Messaging Status and Error CodesThis article explains Kyrios Phone messaging delivery statuses and error codes so you can quickly identify why an SMS or MMS message failed and how to resolve it.
- Understanding the Texas Mini-TCPA Law and the Texas SMS SafeguardTexas expanded its telemarketing law to include SMS, and Kyrios provides a Texas SMS Safeguard toggle to automatically block promotional messaging to help reduce compliance risk.
- Call Scripts in Kyrios SystemsCall Scripts help agents follow structured talking points during live calls, ensuring consistent messaging, higher call quality, and easier onboarding.
- SMS Messaging Ramp (Warm-Up) GuideThe SMS Messaging Ramp (Warm-Up) gradually increases your daily SMS sending limit by requiring successful message volume milestones within 24-hour windows.
- Use Physical Deskphones linked to Kyrios Systems (SIP Endpoints)This guide explains how to connect and use a physical VoIP deskphone with Kyrios using SIP endpoints for making and receiving tracked calls.
- Call Forwarding Setup Guide (Forward Calls to Kyrios)This guide explains how to forward calls from your existing phone number (mobile or landline) to your Kyrios phone number so Kyrios Voice AI and call tracking can handle incoming…
- Toll-Free Number Registration (US/Canada) in KyriosRegistering (verifying) a toll-free number is required to send SMS/MMS on US/Canada toll-free numbers and avoid carrier filtering/blocks.
- Increase SMS Deliverability by Verifying Toll-Free NumbersVerifying your Toll-Free number removes messaging limits, improves SMS/MMS deliverability, and ensures compliance with industry standards.
- View Who Answered a Call and Use Selected Call StatusesKyrios now shows who answered an incoming call in Message Details and always respects the call status selected by the user, including in automations.
- Number Intelligence (Number Validation): Block Spam Calls and Identify Unknown CallersNumber Intelligence helps your account automatically detect spam calls, identify unknown callers, and validate phone numbers before sending SMS to reduce wasted outreach and interruptions.
- Troubleshooting Outbound Calls in the Dialer Web AppThis article explains how to diagnose and fix common issues when outbound calls fail in the Kyrios Dialer Web App.
- Call TranscriptionCall Transcription automatically generates text transcripts for recorded calls so users can review, search, and document conversations directly inside Kyrios.
- Optimizing A2P Messaging with Multi-Brand and Campaign SupportThis article explains how to manage multiple A2P brands and campaigns in Kyrios to improve SMS deliverability, organization, and scalability.
- How Do I Prevent My Phone Service Messages From Being Filtered?Learn how to prevent SMS messages sent from Kyrios Phone Service from being filtered or blocked by carriers by following compliance, consent, and content best practices.
- How to Obtain Australian Phone Numbers in KyriosTo obtain an Australian phone number in Kyrios, you must first create an Address Bundle and a Regulatory Bundle that exactly match your official ASIC business records.
- Detect Voicemail in IVRDetect Voicemail in IVR allows workflows to determine whether a call was answered by a user or routed to voicemail and take different actions automatically.
- Sev-0 Fines for Prohibited A2P Messaging (T-Mobile)T-Mobile enforces Sev-0 fines for prohibited A2P messaging content, and Kyrios passes these fines directly to the account responsible for each violation.
- How to Port a US Telephone Number to Your AccountThis guide explains how to port an existing US (or Canadian) telephone number into your Kyrios account, including required information, documents, and important limitations.
- Toll-Free Messaging Verification Guide for LC Phone (US & Canada)This guide explains how to complete Toll-Free Messaging Verification and Persona identity verification to send SMS/MMS using Toll-Free phone numbers in the United States and Canada.
- A2P Sole Proprietor Brand Registration (EIN Required)A2P Brand registration now requires an EIN for all businesses, and this guide explains the updated requirements, registration steps, and Persona identity verification process.
- A2P 10DLC Best PracticesThis article explains how to successfully register and maintain compliant A2P 10DLC brands and campaigns to ensure SMS deliverability within Kyrios.
- A2P 10DLC Campaign Vetting Changes (Effective August 1, 2025)The Campaign Registry (TCR) has increased one-time A2P 10DLC brand registration and vetting fees for new campaigns starting August 1, 2025, while monthly campaign fees remain unchanged.
- How to Buy a Phone Number in KyriosThis guide explains how to purchase and configure a phone number in Kyrios for calls and SMS, including how to search, filter, buy, and register numbers.
- Phone Number Settings 101This article explains every configurable setting available for phone numbers in Kyrios, including routing, recording, timeouts, and advanced call-handling options.
- Phone Messaging Policy (SMS Compliance & Sending Limits)Kyrios enforces strict SMS compliance rules, consent requirements, and sending limits to protect deliverability, prevent spam, and ensure accounts remain compliant with A2P messaging regulations.
- Phone Messaging Policy and ComplianceThis article explains Kyrios SMS compliance rules, mandatory opt-out and sender identification, ramp-up sending limits, DND handling, error states, and enforcement actions.
- Missed Call Text BackEnable and customize automatic SMS responses for missed calls using system settings or advanced workflows.
- Inbound Call Routing to the Kyrios Mobile AppInbound Call Routing allows incoming calls to be delivered directly to the Kyrios mobile app so users can answer, transfer, and manage calls on the go.
- Using the Voicemail FeatureUsing the Voicemail Feature
- How to Use the Dialer Feature (Web App and Multi-User)This article explains how to place outbound calls, receive inbound calls, and configure multi-user ringing using the Kyrios Dialer in the web app.
- How Inbound Call Routing WorksThis article explains how Kyrios routes inbound calls based on phone number assignment, contact ownership, forwarding rules, and business phone fallbacks.
- How to Convert Voicemail Drop Files into MP3 or WAVVoicemail Drops require audio files in MP3 or WAV format; this guide shows two supported ways to convert your audio files correctly.
- How to Get an Outbound Phone Number in KyriosThis article explains how to purchase and activate an outbound phone number in your Kyrios account for calling and messaging.
- How to Record Calls and Listen to RecordingsThis article explains how to enable call recording on a phone number, listen to recorded calls across Kyrios, manage recording retention, and identify which team member answered a call.
- Options Within the DialerThis article explains every available option inside the Kyrios dialer during active calls, including call controls, transfers, scripts, voicemail, notes, tags, and post-call reporting.
- How to Use SMS and Phone Number ValidationSMS and Phone Number Validation checks phone numbers at the moment an SMS is sent, preventing delivery to invalid, landline, or SMS-incapable numbers and reducing wasted SMS costs.
- How to Set Up IVR (Interactive Voice Response) Using WorkflowsIVR workflows let businesses automatically answer inbound calls, play messages, collect keypad input, and route callers to the correct destination using workflow logic.
- A2P 10DLC Rejection Required FixesWhen an A2P 10DLC campaign is rejected, Kyrios shows structured rejection details so you can identify the issue, make the required correction, and resubmit when eligible.
- Dialer Auto-Minimize, Pin, and DragDialer Auto-Minimize, Pin, and Drag gives you more control over how the Kyrios web dialer opens, stays visible, minimizes, and moves while you work.
- Calling With Your Existing Phone NumberCalling with your existing phone number lets you place outbound calls in Kyrios without purchasing a Kyrios phone number first.
Send and receive WhatsApp messages inside Kyrios.
- Native WhatsApp Voice Notes with TranscriptionsKyrios sends WhatsApp voice notes as native audio messages, enabling in-app playback and device-level transcription for recipients.
- WhatsApp Media Retention & Add to DocumentsKyrios automatically retains WhatsApp media for one year and allows users to permanently store important attachments in a contact’s Documents section using Add to Documents.
- Missed Call WhatsApp BackMissed Call WhatsApp Back automatically sends a WhatsApp message to callers when a call is missed, ensuring immediate follow-up without manual action.
- Service Booking Variables Now Available in WhatsApp Templates & FlowsService Booking variables can now be used directly inside WhatsApp Templates and WhatsApp Flows, enabling dynamic appointment details without relying on Workflows.
- CTA Buttons under WhatsApp Interactive MessageWhatsApp CTA URL Buttons let you send a single, clean “Visit Website” button inside WhatsApp Interactive Messages, with full workflow tracking, branching, and personalization.
- WhatsApp Coexistence FeatureThe WhatsApp Coexistence feature lets you connect your WhatsApp Business App to Kyrios while continuing to use the app and accessing Cloud API features inside Kyrios.
- Policy Violation Details for WhatsApp Business AccountsThis article explains how to view WhatsApp Business policy violation details and submit an appeal when a WhatsApp Business account is restricted.
- Setting Up WhatsApp in Kyrios (101)This guide explains how to set up, verify, and use WhatsApp Business in Kyrios, including number registration, business verification, templates, scheduling, and advanced features.
- WhatsApp: Template-Level AnalyticsTemplate-Level Analytics lets you measure delivery, read rates, and button engagement for individual WhatsApp message templates.
- WhatsApp Flows: In-App Appointment BookingWhatsApp Flows allow customers to book appointments directly inside WhatsApp using a guided, interactive flow connected to your Kyrios calendar.
- Managing WhatsApp Conversations: Categories, Pricing, Service Windows, and Free Entry PointsThis article explains how WhatsApp message categories, per-message pricing, the 24-hour customer service window, and free entry point conversations work, including when messages are charged or free.
- WhatsApp: Support for SnippetsSnippets allow you to send reusable, predefined messages in WhatsApp conversations within the 24-hour service window—without Meta approval.
- WhatsApp: Voice NotesLearn how to record, review, and send WhatsApp voice notes in Kyrios during an active customer conversation
- How to Manage Your WhatsApp Business ProfileThis article explains how to update your WhatsApp Business Profile, view messaging limits, and create shareable message links and QR codes for each connected WhatsApp number in Kyrios.
- How to Enable the Chat Widget for WhatsAppEnable a WhatsApp chat widget so visitors can start a WhatsApp conversation directly from your website or funnel.
- WhatsApp Media TemplatesWhatsApp Media Templates let you send pre-approved WhatsApp messages that include images, videos, documents, or location details.
- How to Create and Manage WhatsApp Templates in KyriosThis article explains how to create, manage, convert, and track WhatsApp templates in Kyrios, including variables, media headers, trigger links, buttons, and Meta approval.
- How to Send WhatsApp Media Messages with Captions in ConversationsSend WhatsApp images, videos, audio files, and documents from Conversations with optional captions for clearer customer communication.
- WhatsApp Business Display Name: Guidelines, How to Change It, and Fixes for Declined NamesLearn how to change your WhatsApp Business display name, understand Meta’s approval process, and avoid common reasons display names get declined.
- Manage WhatsApp Contacts with the Valid WhatsApp Field and Smart ListsUse the Valid WhatsApp contact field to identify a contact’s WhatsApp status, filter contacts by that status, and create a Smart List for WhatsApp outreach.
- Use WhatsApp Sender Number Selection in ConversationsWhatsApp sender number selection lets users choose which eligible connected WhatsApp number sends a message from Conversations while preserving the appropriate conversation context and WhatsApp messaging rules.
- How to Delete a WhatsApp Phone NumberDelete a connected WhatsApp phone number from Kyrios and complete the required confirmation in Meta WhatsApp Manager.
- Set Up Missed Call WhatsApp BackMissed Call WhatsApp Back lets Kyrios send a WhatsApp follow-up after a call is missed, helping the contact receive a prompt response without requiring a separate missed-call workflow.
- Native WhatsApp Voice Notes with TranscriptionsNative WhatsApp Voice Notes let users send audio from Kyrios as native WhatsApp voice messages, while recipients can use WhatsApp's own transcription feature to read supported voice notes when transcription…
- Redesigned WhatsApp Onboarding ExperienceThe redesigned WhatsApp onboarding experience provides three setup paths so businesses can connect WhatsApp to Kyrios based on their current WhatsApp configuration while reducing setup errors and protecting existing WhatsApp…
- Use the WhatsApp Customer Service Window Check in WorkflowsUse the WhatsApp: Customer Service Window Check workflow action to determine whether a contact currently has an open 24-hour WhatsApp customer service window, then route the workflow to either a…
- How to Verify Your Phone Number on WhatsApp BusinessVerify a WhatsApp Business phone number in Kyrios by opening WhatsApp settings, selecting the number awaiting verification, choosing SMS or voice call delivery, and entering the one-time password (OTP).
- How to Schedule WhatsApp MessagesSchedule WhatsApp template messages or eligible free-form WhatsApp messages from a contact conversation in Kyrios by choosing a future delivery date and time.
- Send WhatsApp Messages to Multiple Contacts with Bulk ActionsWhatsApp Bulk Actions let you send approved WhatsApp template messages to multiple contacts at once and track message processing, delivery, reads, errors, and skipped contacts.
- Send Images, Videos, Audio, and Documents Through WhatsApp in a WorkflowUse the WhatsApp Media workflow action to send supported images, videos, audio files, or documents to a contact while their WhatsApp customer service window is open.
- Send WhatsApp Snippets, Preview Templates, and Replace MediaUse WhatsApp snippets for reusable free-form responses during an open customer service window, or use approved WhatsApp templates when template messaging is required.
- Click-to-WhatsApp Ads Workflow TriggerThe Click-to-WhatsApp Ads workflow trigger starts a workflow when a contact sends a WhatsApp message after interacting with a Meta Click-to-WhatsApp ad or a Facebook Page WhatsApp call-to-action.
Email Campaigns
Create and manage email marketing campaigns.
- How to Include Email Signatures on All Outgoing MessagesEnable and customize an email signature so it is automatically included on all outgoing emails and optionally placed before quoted text in replies.
- List-Unsubscribe Header (Email Unsubscribe Button)The List-Unsubscribe header is an industry-standard email feature that allows recipients to unsubscribe directly from the email provider’s interface (such as Gmail or Outlook), without clicking a link inside the…
- Using Custom Fonts in the Email BuilderLearn how to add and use custom fonts in Kyrios email templates using Custom CSS, Google Fonts, and supported fallback stacks.
- Email Templates vs Email CampaignsEmail Templates define reusable email layouts, while Email Campaigns are the customized emails you send to contacts using those templates.
- How to Find Hidden or Broken Elements in the Email BuilderLearn how to locate, identify, and fix hidden or broken elements inside the Kyrios Email Builder using the Manage Elements panel.
- Email Attachment Size Limits and Media Library UploadsKyrios enforces email attachment size limits to ensure deliverability, and automatically converts large files into secure Media Library links when limits are exceeded.
- Video Element in the Email BuilderThe Video element lets you add a clickable video preview (thumbnail with play button) to emails that links recipients to an external video URL.
- Email Analytics FiltersEmail Analytics Filters let you segment and analyze email performance by engagement metrics, date ranges, and email sending types.
- Test Email Error: "An error occurred, please try again"This error appears when sending a test email from a campaign and is usually caused by invalid custom values or an improperly formatted email address.
- YouTube Live Support in Email CampaignsYou can now embed YouTube Live streams directly into email campaigns using the Video element in the Email Builder.
- RSS Blocks in the Email BuilderRSS Blocks in the Email Builder let you automatically send emails populated with live content from an RSS feed using RSS Header and RSS Items blocks.
- How to Use Trigger Links in EmailsTrigger links allow you to track email clicks and trigger automated workflow actions when a contact clicks a specific link.
- Best Practices to Prevent Your Emails From Ending Up in SpamThis article explains the required and recommended best practices to improve email deliverability in Kyrios and reduce the risk of emails being marked as spam.
- How to Improve Email Deliverability by Verifying Sender EmailsVerifying sender email addresses improves email deliverability, reduces spam risk, and ensures only authorized emails are used for campaigns.
- Adjusting Appearance and Styling in the Email BuilderThe Email Builder lets you control layout, colors, typography, buttons, preview links, custom CSS, and mobile formatting for email campaigns and templates.
- Meeting Google and Yahoo Email Sender RequirementsStarting February 2024, Google and Yahoo require stricter email authentication, consent, and unsubscribe standards; this guide explains how to configure your Kyrios account to remain compliant and protect deliverability.
- Saving Elements and Layouts in the Email Builder for Quick AccessSave frequently used email elements and full layouts so they can be reused instantly across all email templates and campaigns.
- How to Verify Email Addresses for Email CampaignsThis article explains how to verify sender email addresses in Kyrios so your email campaigns send successfully and maintain strong deliverability.
- Email Marketing Campaigns: YouTube Shorts SupportKyrios Email Marketing Campaigns support YouTube Shorts by allowing you to add a video element that displays a clickable thumbnail linking directly to a YouTube Shorts video.
- How to Add UTM Parameters in the Email BuilderKyrios allows you to automatically add UTM parameters to all links in Email Marketing Campaigns, enabling consistent and accurate campaign tracking without manual tagging.
- How to Use Brand Boards in EmailsBrand Boards let you apply saved brand colors, fonts, and logos directly inside the Email Builder to keep all email campaigns visually consistent.
- Using Pre-Built Segments in Email CampaignsPre-Built Segments let you quickly target contacts based on recent email engagement directly from the Send or Schedule screen without creating custom segments.
- Pre-Built Contact Segments for Email CampaignsPre-Built Contact Segments let you target email recipients automatically based on recent engagement behavior, without creating manual filters or lists.
- All-in-One Email Marketing Statistics DashboardThe Email Marketing Statistics dashboard now combines performance data from Campaigns, Workflows, and Bulk Actions into a single unified view.
- Using Ask AI to Create Email CampaignsAsk AI guides you through an end-to-end email campaign creation flow, including domain checks, content generation, A/B testing, audience selection, and scheduling, all in one guided experience.
- Conditional Elements in the Email BuilderConditional Elements let you show or hide specific email elements based on contact field conditions within a single email campaign.
- Using Inline Forms & Surveys in Email CampaignsInline Forms and Surveys allow you to collect feedback directly inside email campaigns using interactive elements like NPS, star ratings, and like/dislike without sending contacts to an external page.
- Managing Elements in Email BuilderThis article explains how to manage, edit, and customize elements in the Kyrios Email Builder using the Inline Editor, including advanced editing tools, conditional visibility, and specialized elements.
- Email Campaigns: The Statistics TabThe Statistics tab in Email Campaigns provides a centralized dashboard to measure performance, engagement, revenue, and optimization opportunities across all email activity.
- Resending Unopened Emails & Click Performance MetricsThis article explains how to resend email campaigns to unopened recipients and how to use Click Performance Metrics to analyze subscriber engagement.
- Using the Image Slider in the Email BuilderThe Image Slider element in the Email Builder allows you to display multiple images in a dynamic, interactive format within a single email.
- How to Use the Email Builder 101Learn how to create, design, test, and send email templates and campaigns using the Kyrios Email Builder.
- How to Send RSS Email Campaign(s)RSS Email Campaigns allow you to automatically send periodic email updates containing newly published blog or content feed items to your subscribers.
- Email Builder: Understanding Advanced Conditions for Smart Lists and TagsAdvanced Conditions ensure email campaigns always include the most up-to-date contacts added to Smart Lists or Tags between scheduling and send time.
- How to Change the Content of an Ongoing Email CampaignThis article explains how to edit the content of an ongoing email campaign and how to pause or cancel scheduled campaigns when changes are needed.
- Importing Email Templates into the Kyrios Email BuilderThis guide explains how to import email templates from ActiveCampaign, Mailchimp, Kajabi, or any other platform into the Kyrios Email Builder, including manual HTML imports using the Code Editor.
- How to Send a Regular Email CampaignThis article explains how to create, customize, verify, and send a regular email campaign to multiple contacts in Kyrios.
- How to Use the Email Builder for Email TemplatesLearn how to create, edit, and manage reusable email templates using the Kyrios Email Builder and its available editors.
- Content AI in the Email BuilderContent AI in the Email Builder helps you generate, edit, and optimize email content and subject lines faster using AI-powered writing assistance.
- Split or A/B Testing in Email CampaignsA/B Testing in Email Campaigns lets you test up to six variations of an email to automatically identify and send the best-performing version.
- How to Hide Email Elements in the Mobile View of the Email BuilderThis article explains how to hide specific email elements on mobile or desktop views using the Kyrios drag-and-drop Email Builder and how to preview those changes before sending.
- Using the FAQ Element, Save Icon, and Product Element in the Email BuilderLearn how to use the FAQ Element, Product Element, and Save Icon in the Kyrios Email Builder to create interactive, reusable, and conversion-focused email campaigns.
- How to Use the Email Builder and Its Inline EditorLearn how to create, design, and customize emails using the Kyrios Email Builder and its Inline Editor.
- Why Scheduled RSS Emails Skip Sends Without New PostsScheduled RSS Email campaigns only send when new RSS content is published after the campaign is created; if no new items are found, the send is skipped and automatically rescheduled.
- Bulk Email BuilderThe Bulk Email Builder lets you send bulk email campaigns from Contacts → Smart Lists using Quick Compose, Smart Builder, or an existing template, while automatically filtering invalid or unsubscribed…
- Nested Folders for Email Campaigns, Templates, and SequencesNested folders let you organize email campaigns, templates, and sequences into folders inside folders so large email libraries stay easier to manage.
- How to Build Recipient Segments in Email CampaignsRecipient Segments let you dynamically choose who receives an email campaign based on contact filters, tags, engagement, and AND/OR logic.
- Smart Send for Email Marketing CampaignsSmart Send recommends the best delivery time for a regular email campaign based on recent email engagement in the account.
- Create Dynamic Email Variations with SpintaxSpintax lets you create multiple email content variations inside one message so Kyrios can automatically rotate wording when the email is sent.
- How to Add Google Fonts in Email Templates and CampaignsAdd Google Fonts to email templates and campaigns so email typography better matches your website or online store.
- Schedule an Email Campaign in BatchesBatch scheduling sends an email campaign to groups of recipients at controlled intervals instead of delivering the entire campaign at once.
- Use the Footer Element in the Email BuilderThe Footer Element adds a customizable section to the bottom of a Kyrios email for business details, copyright text, contact information, and compliance links.
Email & SMTP
Configure email sending and SMTP settings.
- Using Mobile Formatting in the Email BuilderMobile Formatting in the Kyrios Email Builder allows users to control how headings, text, and buttons display on mobile devices, ensuring emails are readable, accessible, and optimized for smaller screens.
- How to Connect SendGrid as Your SMTP Service in Kyrios
- What to Do If Your RSS Email Body Is Showing HTML TagsIf your RSS email content is displaying raw HTML tags (like <p> or <div>), switch the RSS element to Custom and use triple brackets ({{{ }}}) to prevent HTML-escaped output.
- Email Deliverability 101Email deliverability is the process of ensuring emails sent from Kyrios reach recipients’ inboxes instead of spam folders by using proper authentication, infrastructure, and sending practices.
- How to Use RSS Feeds in the Email BuilderUse RSS Header and RSS Items blocks in the Email Builder to automatically send emails that populate content from an RSS feed whenever new items are published.
- Where to Check Statistics for EmailsKyrios provides email statistics at the campaign, workflow, bulk action, and system analytics levels so you can track delivery, engagement, and conversions.
- Forwarding Address, BCC, and Reply-To Settings for EmailConfigure forwarding addresses, BCC recipients, reply-to behavior, and assigned-user forwarding to control how email replies and copies are delivered in Kyrios.
- Error Codes Library – EmailThis article lists common email error codes you may encounter in Kyrios, explains what each error means, and provides clear steps to resolve or mitigate delivery issues.
- How to Add a 3rd-Party Email / SMTP Account in KyriosThis article explains how to connect a third-party SMTP email provider (such as Gmail, Outlook, Yahoo, or custom SMTP services) to Kyrios so emails can be sent from workflows, campaigns,…
- Integrating Gmail as an Email Service in KyriosThis guide explains how to generate a Gmail app password and connect Gmail SMTP to Kyrios for sending emails securely.
- Kyrios Email Unsubscribe LinksKyrios automatically enforces email unsubscribe links to keep your emails compliant, while allowing optional customization or manual placement using the unsubscribe tag.
- Outlook 2-Way Email SyncConnect your personal Outlook email to Kyrios Systems to sync sent and received emails with CRM contacts using secure two-way email synchronization.
- Hyperlinks in the Email BuilderThis article explains how to add, edit, and customize hyperlinks in Kyrios Email Templates using the Email Builder.
- SMTP & Sending Domains in KyriosSMTP and Sending Domain settings control how emails are sent from Kyrios and directly impact deliverability and inbox placement.
- Reply, Forward, and Conversation Behavior in Kyrios EmailReply and Forward settings control how email replies are handled, forwarded, and tracked inside Kyrios conversations.
- Sender Email Verification for Campaigns in KyriosSender email verification confirms ownership of an email address before it can be used to send campaigns in Kyrios.
- Email Analytics, Bounce Classification, and Deliverability in KyriosEmail Analytics and Bounce Classification help you monitor delivery performance, understand why emails fail, and resolve deliverability issues in Kyrios.
- Masking Sender Emails (From Name and From Address)Kyrios allows you to control which From Name and From Email address are used when sending emails, with clear priority rules across manual emails, bulk sends, templates, campaigns, and workflows.
- Kyrios Email Authentication – DMARC Errors and How to Fix ThemThis article explains why emails fail DMARC checks in Kyrios and how to fix DMARC errors using shared or dedicated sending domains.
- Gmail 2-Way Email Sync in KyriosGmail 2-Way Email Sync connects your personal Gmail account to Kyrios so incoming and outgoing emails stay synchronized in real time between Gmail and the Kyrios Conversations inbox.
- Custom Reply-To Address in Email ServicesSet a custom reply-to address so replies to your outgoing emails are delivered to an external inbox instead of appearing in Kyrios Conversations.
- Email Errors (Mailgun & Google Workspace)This article explains the most common email sending errors in Kyrios when using Mailgun or Google Workspace and how to resolve each one.
- CC and BCC in the Email ComposerThe Email Composer supports CC and BCC fields, allowing you to include additional recipients in an email while controlling visibility and privacy.
- How to Set Up DMARC Records for Email SendingThis article explains what DMARC is, how it works, and how to correctly publish a DMARC DNS record to protect your sending domain and improve email deliverability.
- SSL Certificate for Dedicated Sending Domains (Email Links)To prevent broken email links, you must verify your dedicated sending domain so Kyrios can issue an SSL certificate for HTTPS tracking and links.
- Dedicated IP Setup and Usage GuideThis guide explains what a Dedicated IP is, when to use it, and how to purchase and assign a Dedicated IP to a sending domain in Kyrios.
- Email Bounce Classification: Codes and DefinitionsEmail Bounce Classification helps you monitor, filter, and understand why emails fail to deliver—using standardized bounce categories and SMTP status/error codes.
- How to Set Up a Dedicated Sending Domain in KyriosThis guide explains how to add, verify, configure, and manage a dedicated sending domain in Kyrios to improve email deliverability and comply with modern email provider requirements.
- Google Postmaster Tools IntegrationThe Google Postmaster Tools integration in Kyrios lets you monitor Gmail-specific email reputation, spam signals, authentication, and delivery issues directly from your account.
- Create SMTP Credentials for a Dedicated DomainThis article explains how to add a dedicated domain and create SMTP credentials in Kyrios for secure email sending and third-party integrations.
- Microsoft SNDS Integration (IP Status Monitoring)The Microsoft SNDS integration lets you monitor IP reputation, spam filtering, complaint rates, and trap hits to protect and improve email deliverability when sending to Microsoft inboxes.
- Prevent Emails from Being Sent to Invalid or Restricted DomainsKyrios automatically blocks emails sent to invalid or restricted domains to improve deliverability, reduce bounce rates, and protect account reputation.
- What Is Resubscribe in Kyrios?Resubscribe lets a contact opt back into email from the unsubscribe success page after they previously unsubscribed.
- Email Services Configuration: Reply & Forward SettingsReply & Forward Settings let you forward email replies, set reply-to addresses, configure BCC emails, and control reply tracking for email services in Kyrios.
- Export Email Marketing DataExport email marketing performance data as a CSV file directly from the Email Statistics dashboard.
- What Is Email Forwarding in Conversations?Email Forwarding lets users forward a specific inbound email from a Conversation to external recipients without leaving Kyrios.
Mailgun
Manage Mailgun integration and email delivery settings.
- Setting Up Mailgun Reply Routing for Kyrios Email RepliesThis article explains how to configure Mailgun receiving routes so inbound email replies are correctly delivered into Kyrios instead of bouncing or being lost.
- How to Connect Mailgun to Your DNS ManagerThis article explains how to add and verify Mailgun DNS records so Kyrios can send compliant, high-deliverability emails from your domain.
- How to Change Unsubscribe Settings in MailgunThis article explains how to enable or disable the unsubscribe feature in Mailgun, which controls whether recipients can opt out of email messages sent through your connected Kyrios email domain.
- Error Codes Library for MailgunMailgun error codes explain why an email API request failed and what to change in the request, domain setup, or account settings to successfully send email.