What Is Calling With Your Existing Phone Number?
Calling with your existing phone number lets you use a phone number you already own for outbound voice calls. This option is designed for faster calling setup. It is not the same as porting your number into Kyrios.
Key Benefits
Using an existing phone number helps teams start calling faster.
Key benefits include:
Lower setup: No Kyrios phone number purchase is required before testing outbound calls.
Faster testing: Use a number you already own.
Easier adoption: Agencies can help clients try calling with less setup.
Flexible setup: Purchase, port, or configure a Kyrios-managed number later.
Improved access: Accounts without a Kyrios phone number can still test calling.
Where to Manage Phone Numbers
Go to Settings > Phone System. Use the Phone numbers tab to manage phone numbers, number pools, and verified caller IDs.
Connect a Phone Number
When prompted, choose how you want to connect a phone number. Select Use your existing phone number to verify a number you already own for outbound calling.
Select Buy phone number if you want a Kyrios-managed number for outbound and inbound calling.
Verify Your Existing Number
Enter the phone number you already own. Kyrios may call the number to confirm ownership. Answer the verification call and complete the verification step shown on screen.
Caller ID Verification Complete
After verification, the caller ID can be used for calling. You may be able to call yourself immediately. To call other contacts, Kyrios may require identity verification first.
Place an Outbound Call
After the number is verified, open the dialer and place an outbound call. The call summary shows the call status, duration, and available call disposition options.
If prompted, complete identity verification to call contacts.
Existing Number vs. Kyrios Phone Number
Option | Best For | Notes |
Existing owned number | Testing outbound voice calling quickly | Does not require buying a Kyrios number first |
Kyrios phone number | Full phone setup inside Kyrios | Supports managed phone number configuration |
Ported number | Moving an existing business number into Kyrios | Useful when Kyrios should manage the number directly |
Important Limitations
Using an existing phone number is mainly for outbound voice calling. This option does not replace a full Kyrios-managed phone setup. Inbound calling, SMS, routing, and advanced phone configuration may require a Kyrios-managed number, forwarding setup, or number porting. Voice usage charges may still apply even if you do not purchase a Kyrios phone number.
How to Set Up Calling With Your Existing Phone Number
Open the correct account.
Go to Settings > Phone System.
Choose the option to connect a phone number.
Select Use your existing phone number.
Enter the phone number you own.
Complete the verification steps.
Open the dialer.
Select the verified number as the caller ID if prompted.
Enter or select the contact number.
Place the call.
Common Issues and Fixes
I cannot call contacts
Complete any required identity verification before calling contacts.
I can only make outbound calls
Existing phone number calling is for outbound calling. Use a Kyrios-managed number or a ported number for fuller phone system functionality.
My number is not verified
Restart the verification process and make sure you can answer the verification call.
I was charged for calls
Phone number purchase is not required, but outbound voice usage charges may still apply.
FAQ
Do I need to buy a Kyrios number before making voice calls?
No. You can use a phone number you already own for outbound voice calls.
Can I use any phone number I own?
Use the phone number options shown in Kyrios to confirm whether your number can be added and verified.
Is this the same as porting a number?
No. Using an existing number lets you place outbound calls with that number. Porting moves number management into Kyrios.
Can I receive inbound calls in Kyrios using my existing number?
Existing number calling is for outbound calling. Inbound call handling may require a Kyrios-managed number, forwarding setup, or porting.
Can I send SMS from my existing number?
This setup is for voice calling. SMS support is not confirmed for existing owned numbers.
Will I still be charged for calls?
Yes, voice usage charges may still apply.
Can I purchase or port a number later?
Yes. Using an existing number does not prevent you from buying or porting a number later.