Who This Is For / When to Use
Account owners or admins who need to add a new phone number for calls or SMS
Teams setting up local or toll-free numbers for the first time
Users who want to search and filter available numbers before purchasing
Step 1: Navigate to Phone Numbers in Your Account
Open the Kyrios account where you want to buy the number.
Go to Settings.
Click Phone Numbers to open the Manage Numbers page.
Step 2: Start Adding a New Number
On the Manage Numbers page, click + Add Number.
From the dropdown, select Add Phone Number (used for SMS and calls).
Step 3: Select Country and View Available Numbers
Choose the country where you want to purchase the number.
Kyrios will display a list of available numbers for that country.
Step 4: Filter Numbers by Type and Capabilities
Click Filter to narrow down results.
Configure filters as needed:
Capabilities: SMS, MMS, Voice
Number Type: Local or Toll-Free
Number string: Specific digits or patterns
Click Apply to update the results.
Important Notes
Toll-free numbers typically start with: 800, 888, 877, 866, 855, 844, or 833.
If a specific toll-free number is not available, contact Kyrios support.
Step 5: Refresh Results (Optional)
Click Refresh Results to reload the list and view newly available numbers.
Step 6: Purchase the Number
Select the number you want from the list.
Click Proceed to Buy.
Complete the purchase checkout.
Step 7: Configure and Register the Number
After purchase, the Configure & Register Number screen appears.
Review:
Selected country
Number type (Local or Toll-Free)
Purchased number
Complete configuration based on your use case (calls, SMS, compliance requirements).
Common Issues and Fixes
Toll-Free Number Not Available
Toll-free availability is limited and changes frequently.
Contact Kyrios support if the number or prefix you want is not listed.
Number Not Activating Immediately
Most numbers activate instantly.
Some numbers may require additional verification or registration, which can cause a short delay.
FAQ
What should I do if I can’t find the toll-free number I want?
If the toll-free number you’re looking for is unavailable, contact Kyrios support. They can help check availability or recommend alternatives.
How do I register and configure a newly purchased number?
After purchase, use the Configure & Register Number screen under Phone Numbers in your account. Complete setup based on messaging throughput and compliance requirements.
What are the benefits of toll-free numbers compared to local numbers?
Toll-free numbers support higher message throughput and can send messages while registration is still in progress, making them ideal for high-volume communication.
How do I register US or Canada toll-free numbers?
For accounts using LC Phone, complete the Toll-Free Number Registration for US/Canada directly within the application.
What advantages do local numbers offer?
Local numbers provide a regional presence, which helps build trust and familiarity with local customers.
How long does it take for a purchased number to activate?
Most numbers activate immediately. In some cases, verification or registration requirements may cause a short delay.
Can I search and filter numbers before purchasing?
Yes. You can filter by number type, capabilities, and number patterns before selecting and purchasing a number.
Is the verification code time-limited?
Yes. One-Time Passwords (OTPs) are valid for a limited time (typically 5–10 minutes). If expired, request a new code.