Who this is for / When to use
This article is for account owners and admins who need to add phone numbers, manage existing numbers, or create number pools for campaign-level call tracking.
What the Phone Numbers settings are
The Phone Numbers section in Kyrios is where all inbound and outbound phone numbers are purchased, configured, organized, and managed. It supports individual numbers for users or workflows, as well as number pools used for advanced call tracking and attribution.
How to add an individual phone number
Adding an individual phone number allows Kyrios to place and receive calls or messages using a dedicated number.
Steps:
Go to Settings → Phone Numbers.
Click Add Phone Number.
Select your country.
Use filters to narrow results by:
Digits or phrases
Capabilities (voice, SMS)
Number type (local, toll-free)
Select the desired phone number.
Click Proceed to Buy.
Area code availability changes frequently. If a preferred area code is unavailable, Kyrios displays alternative options automatically.
What number pools are
Number pools are collections of phone numbers used to track calls from specific campaigns, pages, or actions. Each number in a pool can be dynamically shown to different visitors, allowing Kyrios to attribute calls to the correct source.
Number pools are commonly used for paid ads, landing pages, and website call tracking.
How number pools work
Number pools display different phone numbers to visitors based on defined rules. Calls made to those numbers are logged and attributed to the correct campaign, page, or traffic source.
Numbers in a pool are only shown on assigned pages and only to users who meet the defined conditions.
How to create a number pool
Creating a number pool allows you to organize and track multiple phone numbers under a single tracking purpose.
Steps:
Go to Settings → Phone Numbers.
Click Add Number.
Select Add Pool Number.
Enter the number pool details.
Choose what you want to track (campaign, page, source).
Define who should be tracked.
Save the number pool.
Managing numbers inside a pool
Numbers inside a pool can be managed individually without affecting the entire pool.
You can:
Move numbers between pools
Add new numbers from the general list
Remove numbers from a pool without deleting the pool
This allows flexible tracking adjustments without disrupting active campaigns.
How to edit or delete phone numbers
Existing phone numbers can be modified or removed at any time from the Phone Numbers section.
Use the Edit icon to update number details or view additional information.
Use the Trash icon to delete numbers that are no longer needed.
Deleted numbers are removed from active use and tracking immediately.
Notifications and call tracking behavior
Calls to tracking numbers are always logged in reports. Notifications are only sent to users who have enabled alerts in their personal notification settings.
Common issues and fixes
Desired area code is unavailable
Area codes are subject to availability changes. Select one of the suggested alternatives shown during purchase.
Calls are not notifying users
Verify that the assigned user has call or notification alerts enabled in their notification settings.
Number is not tracking correctly
Confirm the number is assigned to the correct pool and that the pool is linked to the intended page or campaign.