Who This Is For / When to Use
This article is for account admins and team members configuring inbound or outbound phone behavior.
Use this guide when:
Setting up a new phone number
Troubleshooting call routing or missed calls
Optimizing call reporting and automation accuracy
Accessing Phone Number Settings
Go to Settings > Phone Numbers.
Locate the phone number you want to edit.
Click the pencil (edit) icon to open configuration.
Number Name (Friendly Name)
The Friendly Name is an internal label used to identify the phone number inside the account.
This name is visible only to users.
It does not affect caller ID or external behavior.
Use descriptive names such as department names or campaign labels.
Step:
Open the phone number configuration.
Enter a value in the Friendly Name field.
Call Recording
Call Recording controls whether inbound and outbound calls are recorded and stored.
When enabled:
Call recordings are saved to the contact’s conversation timeline.
Recordings can be reviewed for quality, compliance, or training.
Recording Disclosure Message
You can optionally play a message informing callers that the call is being recorded.
Example: “This call will be recorded for quality purposes.”
Enable or disable this message independently from recording.
You are responsible for complying with local recording laws.
Step:
Click See More Options.
Toggle Call Recording.
Edit the recording disclosure message if required.
Call Forwarding and Routing Priorities
The Call Forwarding tab controls where inbound calls are routed and in what order.
Available Routing Destinations
You can route calls to:
Team Member (internal user)
External Phone Number
Voice AI Agent
Business Phone Number
IVR workflow (advanced routing)
Each destination can be assigned a priority order.
Step:
Open the Call Forwarding tab.
Select a routing destination.
Assign priority if multiple destinations are used.
Ring More Team Members
This setting allows multiple users to receive the same inbound call simultaneously.
You can add up to 6 additional team members.
Calls ring based on each user’s enabled device channels.
The call connects to the first person who answers.
Step:
Enable Ring more Team members.
Select additional users.
Call Timeouts
Timeouts control how long calls ring before moving to a backup action.
Inbound Call Timeout
Defines how long inbound calls ring before routing to backup.
Recommended values:
Leave blank or 60 seconds: Allow personal voicemail
1–4 seconds: Immediate Kyrios voicemail
~20 seconds: Ring briefly, then Kyrios voicemail
Outbound Call Timeout
Defines how long outbound calls ring before being dropped.
Recommended values:
~30 seconds: Voicemail drop or high-volume outbound dialing
Step:
Enable Incoming Call Timeout or Outgoing Call Timeout.
Enter timeout values in seconds.
Backup Handling
Backup settings determine what happens after a timeout.
Available options:
Voicemail
Voice AI
Only one backup option can be active.
Advanced Settings
Advanced Settings improve call accuracy, reporting, and automation reliability.
Call Connect
Call Connect requires the call receiver to press a key before the call connects.
When enabled:
Prevents voicemail from being mistaken as a human answer
Improves call reporting accuracy
Enables reliable missed-call automation
Step:
Open Advanced Settings.
Enable Call Connect.
Whisper Message
The Whisper Message plays to the call receiver after answering but before connecting.
Common uses:
Identify the call source
Announce the account name
Prompt the user to press a key
You can include custom values such as:
{{contact.full_name}}
Step:
Enable Whisper Message.
Enter your custom message.
NOTE: If Call Connect is disabled, Whisper Message will not play.
Caller ID Behavior
Bring Your Own Number (Verified Caller ID)
Bring Your Own Number allows you to display a verified, non-CRM phone number as Caller ID when making outbound calls.
This improves answer rates by showing a recognizable number.
The number must be verified before it can be selected.
Step:
Open Advanced Settings.
Locate Bring Your Own Number.
Select a verified number from Select Caller ID.
Pass Called Number as Caller ID
Controls what phone number appears when making outbound calls if a verified number is not selected.
Options include:
Contact’s phone number
Purchased Kyrios phone number
Quiet Hours for Outbound Calls
Quiet Hours prevent outbound calls outside acceptable time windows.
Default behavior:
Blocks calls between 9:00 PM and 8:00 AM (contact’s local time)
Displays a warning in the web dialer
Helps comply with TCPA regulations
Step:
Go to Settings → Phone Numbers → Advanced Settings.
Open Outbound Call.
Enable Avoid calling people during quiet hours.
SMS Restriction History
SMS Restriction History shows enforcement actions related to messaging compliance.
You can review:
Daily or weekly limit violations
Warning notifications
Temporary restrictions
Path: Settings → Phone Numbers → Advanced Settings → Restriction History
Messaging Ramp Progress Card
The Messaging Ramp Progress Card displays your current SMS sending tier and upgrade steps.
It helps ensure compliance while increasing messaging limits safely.
Step:
Go to Settings → Phone Numbers → Advanced Settings.
Open Messaging Limit.
Review your current level and unlock criteria.
FAQ
Why should I enable Call Connect?
Call Connect ensures Kyrios can accurately detect whether a human answered a call, which is required for missed-call text-back and other call-based automations.
What happens if Call Connect is disabled?
Calls may be incorrectly marked as connected when they reach voicemail, which can break automation logic and reporting accuracy.
What is a Whisper Message?
A Whisper Message plays to the call receiver before the call connects, providing context and prompting key press confirmation.
Can I personalize the Whisper Message?
Yes. You can use custom values such as {{contact.full_name}} to dynamically announce caller information.
Is call recording legal?
Call recording legality depends on local laws. If required, enable the recording disclosure message to inform callers.
What happens if no timeout value is entered?
If no inbound or outbound timeout is specified, Kyrios defaults to 60 seconds.
How does Ring More Team Members work?
Multiple users are called simultaneously, and the call connects to the first person who answers.
Where can I see SMS compliance issues?
You can review them under Settings → Phone Numbers → Advanced Settings → Restriction History.