Who This Is For / When to Use
Use this article when configuring inbound call behavior, setting up missed call text back, controlling how duplicate contacts are handled, or enabling legacy features for existing workflows.
Where to Find These Settings
Open the correct sub-account.
Click Settings in the lower-left navigation.
Select Business Profile.
Scroll to the Call & Voicemail, Contact Duplication Preferences, and Deprecated Features sections.
Call & Voicemail Settings
These settings apply to the entire account unless overridden at the individual user level.
Incoming Call Timeout
Controls how long an inbound call rings before being sent to voicemail.
Recommended range: 10–20 seconds
Shorter timeouts reduce caller hang-ups
This setting affects all inbound calls unless a user-level voicemail is configured.
Account Voicemail Upload
Upload the default voicemail greeting for your account.
Supported formats: MP3 or WAV
Applies to all users unless overridden individually
User-level voicemail recordings take priority over the account voicemail.
Missed Call Text Back
Automatically sends an SMS message when a call is missed.
How Missed Call Text Back Works
Triggered when an inbound call is not answered
Sends a predefined SMS message to the caller
Testing Before Enabling
Enter your own phone number in the test field.
Click Send Test.
Review the received SMS.
Enable the feature only after confirming the message content.
Contact Duplication Preferences
Controls how Kyrios identifies and handles duplicate contacts.
Allow Duplicate Contact
Enabled: A new contact is always created, even if data matches an existing record.
Disabled: Kyrios checks identifiers before creating a new contact.
Primary and Secondary Identifiers
When duplicate contacts are disabled, Kyrios uses identifiers to match records.
Common identifiers include:
Phone number
Email address
You may configure:
A primary identifier
An optional secondary identifier for additional confirmation
If a match is found, Kyrios updates the existing contact instead of creating a new one.
Deprecated Features
Deprecated features are legacy tools that are no longer actively supported or updated.
Available Deprecated Features
Campaigns
Triggers
These features are disabled by default for new accounts.
Important Warnings
Deprecated features may contain unresolved bugs
Engineering support is limited or unavailable
Workflows fully replace these features and are strongly recommended
Enable deprecated features only if required for legacy setups.
Common Issues and Fixes
Calls go to voicemail too quickly
Increase the Incoming Call Timeout setting.
Missed call SMS not sending
Verify Missed Call Text Back is enabled and tested.
Unexpected duplicate contacts
Review Contact Duplication Preferences and identifier order.
Legacy automation behaving inconsistently
Migrate Campaigns and Triggers to Workflows.