Who This Is For / When to Use
This article applies only to accounts that previously used Campaigns before deprecation and need to understand or audit legacy campaign behavior. New automation should not be built using Campaigns.
What a Call Event Does in a Campaign
A Call Event automatically places an outbound call to a lead when that step is reached in a campaign. If the lead answers, Kyrios connects the call to the assigned user or forwarding number immediately. This was designed to create fast, real-time conversations while lead intent was still fresh.
Prerequisites Before Adding a Call Event
Before adding a Call Event, the following must already be configured:
A company phone number or forwarding number in Company Settings
At least one user assigned to the campaign
A valid lead phone number on the contact record
If no forwarding number exists, Kyrios defaults to the company phone number set in Company Settings.
Step 1: Create or Open a Campaign
Create a new campaign or open an existing campaign where the call should occur.
Navigation:
Go to Customer Acquisition → Campaigns
Click Create Campaign or select an existing campaign
Step 2: Add an SMS Event Before the Call (Optional but Common)
In many legacy campaigns, an SMS Event was placed before the Call Event to notify or warm up the lead.
An SMS Event sends a text message immediately before the automated call occurs.
Steps:
Click Add Event inside the campaign
Select SMS as the event type
Enter the message content (for example, requesting confirmation or attention)
Set the send timing to Immediately
Save the event
Step 3: Add a Call Event After the SMS
A Call Event is typically placed immediately after the SMS Event so the call happens once the text is delivered.
Steps:
Click Add Event below the SMS Event
Select Call as the event type
Set the send timing (commonly after 0 minutes)
Save the event
By default, if no timeout is configured, the system rings the lead for 30 seconds.
Step 4: Assign Users to the Campaign
Campaign user assignment determines which phone number receives the call.
When a lead enters the campaign:
Kyrios attempts to connect the call to the assigned user
If the user has a phone number set in User Settings, that number overrides:
The forwarding number
The company phone number
If multiple users are assigned, Kyrios follows the campaign’s user distribution logic.
Step 5: Add a Voicemail Event as a Fallback
A Voicemail Event ensures the lead still receives a message if the call is not answered.
How voicemail fallback works:
The Call Event attempts the call first
If unanswered, the Voicemail Event delivers a pre-recorded voicemail
Steps:
Add a Voicemail Event immediately after the Call Event
Upload an MP3 or WAV voicemail file
Set the Voicemail Event delay to 0 minutes
This ensures the voicemail drops immediately after the call attempt.
Call Timeout Behavior
Call Timeout controls how long the system rings the lead before ending the call attempt.
Default behavior (blank): 30 seconds
Custom behavior: Set a specific number of seconds
Shorter timeouts reduce ringing duration; longer timeouts increase connection chances but may delay voicemail delivery.
Common Issues and Fixes
Call does not connect to the correct person
Cause: User phone number overrides forwarding or company number.
Fix:
Check the assigned user’s User Settings → Phone Number
Update or remove the override if necessary
Voicemail does not deliver
Cause: Voicemail Event delay is greater than zero.
Fix:
Set the Voicemail Event delay to 0 minutes so it triggers immediately after the call
Call never triggers
Cause: Campaign has no assigned users or contact has no phone number.
Fix:
Assign at least one user to the campaign
Verify the contact record includes a valid phone number
Frequently Asked Questions
What happens if the lead answers the call?
If the lead answers, Kyrios immediately bridges the call to the assigned user or forwarding number, creating a live conversation.
What happens if the lead does not answer?
If a Voicemail Event is present, the system delivers the pre-recorded voicemail automatically after the call attempt ends.
Does the Call Event work without a forwarding number?
Yes. If no forwarding number exists, Kyrios uses the phone number set in Company Settings unless overridden by a user-specific number.