Who This Is For / When to Use
Users who want inbound calls routed to the Kyrios mobile app instead of (or in addition to) a desk phone.
Teams that need to answer, transfer, or manage calls while away from a desktop.
Accounts using Kyrios Phone (LC Phone) for inbound calling.
What Is Inbound Call Routing
Inbound Call Routing defines how calls are handled when someone calls a Kyrios phone number (for example, a number used for outbound calls or campaigns).
Inbound calls can be routed to:
The Kyrios Web App
The Kyrios Mobile App
A user’s personal phone number
This article focuses specifically on routing inbound calls to the Kyrios Mobile App.
Prerequisites
The user must exist in the account.
At least one valid phone number must exist in one of the following:
User phone number
Call forwarding number
Company phone number
Inbound calls will not work unless at least one valid number is present.
Step-by-Step: Enable Inbound Call Routing to the Mobile App
Step 1: Open the Team User List
Log in to your Kyrios account.
Go to Settings.
Open My Staff / Team.
Locate the user and click the Edit (pencil) icon.
Step 2: Open Call & Voicemail Settings
In the user edit screen, select Call & Voicemail Settings from the left menu.
Step 3: Assign an Inbound Number (Optional)
In Inbound Number, select a phone number if the user requires a dedicated inbound number.
This is not required for voicemail-only handling or basic routing to the assigned user.
Step 4: Forward Calls to the Mobile App
Under Forward Calls To, enable Mobile App.
Save the changes.
When this option is enabled, all inbound calls to the assigned number will ring directly in the Kyrios mobile app.
How Inbound Calls Work on Mobile
The mobile app receives a push notification.
The user can answer the call inside the app.
Calls can be managed without returning to the desktop.
Mobile App: Inbound Call Transfer
What This Does
Inbound Call Transfer allows users to transfer a live inbound call to another staff member directly from the mobile app.
Both Warm Transfer and Blind Transfer are supported.
How to Transfer an Inbound Call
Answer the inbound call in the mobile app.
Tap Transfer in the top-right corner.
Select a staff member or recent contact.
Choose:
Warm Transfer (stay on the call first), or
Blind Transfer (transfer immediately and disconnect).
Multi-Location Incoming Calls
What This Does
Multi-Location Incoming Calls allow users to receive calls from up to 10 selected locations inside the mobile app.
Incoming calls display the source location, with an option to switch instantly.
How It Works
Enable the feature in mobile call settings.
Select the preferred locations.
Incoming calls show the active location and prompt for confirmation when switching.
Spam Likely Call Indicator
Inbound calls flagged as potential spam are clearly labeled inside the mobile app to help users identify unwanted calls before engaging.
Do Not Disturb (DND) Enhancement
What This Does
DND can now be applied instantly from:
The incoming call screen
Call logs
Conversation threads
This allows quick blocking of unwanted callers without leaving the current screen.
Make Calls Without Buying a Business Number
How This Works
Users can place outbound calls from the mobile app using their own SIM number, without purchasing a Kyrios business number.
Tap the call icon inside Contacts, Opportunities, or Conversations.
The phone’s native dialer opens with the number pre-filled.
Calls use the mobile SIM plan.
Version Requirement: Kyrios v3.103.4 or higher
Common Issues and Fixes
Calls Are Not Ringing on Mobile
Confirm Mobile App is enabled under Forward Calls To.
Verify the user has a valid phone number or forwarding number.
Ensure the user is logged into the correct account in the mobile app.
Receiving Multiple Calls at Once
This can occur when multiple valid forwarding numbers exist.
Once one call is answered, all other simultaneous calls disconnect automatically.
FAQ
Why am I getting two calls?
Inbound calls may be forwarded through multiple valid numbers (user phone number or company phone number). When one is answered, the others disconnect automatically.
If I am logged into more than one device, will I get calls on all devices?
Yes. Calls ring simultaneously on up to 10 devices. Answering on one device disconnects the others.
What if I am part of multiple accounts and have inbound calling enabled?
You will receive calls only for the last account you switched to.
If inbound calling is not available on that account, no inbound calls will ring.
What happens if I answer one of multiple incoming calls?
All other simultaneous calls are automatically disconnected.
Will the app use my mobile plan for calls?
Yes. Calls use your mobile SIM plan and are billed according to your carrier’s terms.
Does answering a call on one device affect other devices?
Yes. Once a call is answered on any device, all other devices stop ringing.
How do I introduce the caller before transferring?
Use Warm Transfer to stay on the call and speak with your colleague before completing the transfer.
How do I quickly block a caller?
Use the DND option directly from the incoming call screen, call logs, or conversation thread.