Who This Is For / When to Use
This article is for account owners and users who want to:
Keep their existing public phone number active.
Route incoming calls into Kyrios for Voice AI, call logging, and automation.
Avoid changing phone numbers on websites, ads, or directories.
Why Forward Calls to Kyrios
Forwarding calls to Kyrios allows all inbound calls to be managed centrally inside your account.
Key benefits:
Keep your existing number: No need to update business cards, ads, or listings.
Voice AI handling: Calls can be answered, routed, transcribed, or automated.
Centralized tracking: Calls are logged to contacts and available for workflows.
Missed-call automation: Missed calls can trigger SMS, tasks, or follow-ups.
How Call Forwarding Works
Once call forwarding is enabled:
Calls to your personal or business phone number are redirected to your Kyrios phone number.
Kyrios handles the call using VOIP, routing rules, or Voice AI.
Call activity is logged in the CRM and Conversations inbox.
Forwarding can be configured as:
All Calls: Every call is forwarded.
Conditional Forwarding: Only missed, busy, or unreachable calls are forwarded.
Before You Start
Make sure you have:
An active Kyrios phone number assigned to your account.
Access to the phone you want to forward calls from.
Carrier support for call forwarding (most carriers support this).
Call Forwarding Setup by Carrier
Verizon Wireless
Forward all calls
Dial
*72followed by your Kyrios phone number.Press Call and wait for the confirmation tone.
Forward missed or busy calls
Dial
*71followed by your Kyrios phone number.Press Call and wait for confirmation.
Turn off forwarding
Dial
*73.
AT&T (Mobile)
Dial
*21followed by your Kyrios phone number.Press Call/Send.
Wait for the confirmation tone.
Turn off forwarding
Dial
#21#.
AT&T (Business Lines)
Dial
*72and wait for a dial tone.Enter your Kyrios phone number.
Wait for confirmation.
Turn off forwarding
Dial
*73.
T-Mobile
Forward all calls
Dial
**21*1+ your Kyrios phone number +#.Press Call.
Forward missed calls
Dial
**61*1+ your Kyrios phone number +#.Press Call.
Turn off forwarding
Dial
##21#(all calls) or##61#(missed calls).
Xfinity Mobile
Forward all calls
Dial
*72+ your Kyrios phone number.Press Call and wait for confirmation.
Forward missed calls
Dial
*71+ your Kyrios phone number.Press Call.
Turn off forwarding
Dial
*73.
Spectrum Mobile
Forward all calls
Dial
*72+ your Kyrios phone number.Press Call and wait for confirmation.
Forward missed calls
Dial
*71+ your Kyrios phone number.Press Call.
Turn off forwarding
Dial
*73.
Other Carriers
If your carrier is not listed:
Forward all calls
Dial
*72+ your Kyrios phone number.
Forward missed calls
Dial
*92+ your Kyrios phone number.
Turn off forwarding
Dial
*73(all calls) or*93(missed calls).
If these codes do not work, contact your carrier directly for their exact call forwarding codes.
Common Issues and Fixes
Call forwarding does not activate
Re-enter the forwarding code carefully.
Make sure the Kyrios phone number is correct.
Confirm your carrier supports call forwarding on your plan.
No confirmation tone
This usually means forwarding was not enabled.
Try again and wait several seconds after dialing.
If the issue persists, contact your carrier.
Calls still go to personal voicemail
Use conditional forwarding instead of full forwarding.
Disable voicemail on the original phone if needed.
Confirm Kyrios voicemail or Voice AI is enabled.
FAQ
Can I forward multiple phone numbers to one Kyrios phone number?
Yes. Any number that supports call forwarding can forward to the same Kyrios phone number.
Will callers know their call is being forwarded?
No. Call forwarding happens silently in the background.
Can I still make outbound calls from my original number?
Yes. Call forwarding only affects incoming calls.
Does call forwarding work internationally?
This depends on your carrier and phone plan. Check with your carrier for international forwarding support.
What happens to voicemail?
When a call is forwarded, voicemail is handled by Kyrios unless you configure it differently.
Can I change the forwarding destination later?
Yes. Simply repeat the forwarding steps using a different Kyrios phone number.
How does Kyrios Voice AI handle forwarded calls?
Once the call reaches Kyrios, Voice AI can greet callers, answer questions using your knowledge base, route calls, book appointments, and provide full call transcripts.
What happens if my phone is on Do Not Disturb?
If you use conditional forwarding, calls will immediately forward to Kyrios when your phone is busy, unreachable, or on Do Not Disturb.
SOP Recommendation:
Standardize call forwarding during onboarding so all inbound calls route into Kyrios for consistent tracking, Voice AI coverage, and missed-call automation.