Phone
Set up and manage phone calling features.
53 articles
- Know Your Customer (KYC) in the United KingdomThis article explains how to complete UK KYC by creating and submitting a Regulatory Bundle so UK phone numbers can continue sending SMS and handling calls without interruption.
- SHAKEN/STIR (Voice) Registration in KyriosRegister your business for SHAKEN/STIR to authenticate outbound calls and improve call answer rates.
- CNAM (Voice) Registration in KyriosRegister for CNAM to display your business name on outbound calls instead of just a phone number.
- Persona Identity Verification for Phone NumbersComplete Persona identity verification to purchase phone numbers and enable regulated phone services.
- Verified Caller ID for Outbound Calls in KyriosVerify and assign your own phone number as the caller ID for outbound calls to maintain brand consistency and improve call trust.
- Set Up a Phone Regulatory Bundle in KyriosCreate and submit a Regulatory Bundle to verify your business details when purchasing phone numbers in regions that require regulatory approval.
- A2P Brand and Campaign Registration (SMS) - OverviewA2P registration is required to send SMS/MMS to U.S. phone numbers using 10-digit long codes and helps prevent message blocking and spam labeling.
- Create a Business Profile in the Trust CenterCreate a Business Profile in the Trust Center to verify your legal business identity before registering A2P brands and campaigns.
- Register an A2P Brand (SMS)Register your business as an A2P brand to unlock approved SMS messaging through U.S. carriers.
- Register an A2P Campaign (SMS)Register an A2P campaign to explain your SMS use case, sample messages, and consent flow to U.S. carriers.
- Voice Integrity RegistrationVoice Integrity improves outbound call reputation by registering phone numbers with caller-ID analytics providers.
- Understanding LC Phone Messaging Status and Error CodesThis article explains Kyrios Phone messaging delivery statuses and error codes so you can quickly identify why an SMS or MMS message failed and how to resolve it.
- Understanding the Texas Mini-TCPA Law and the Texas SMS SafeguardTexas expanded its telemarketing law to include SMS, and Kyrios provides a Texas SMS Safeguard toggle to automatically block promotional messaging to help reduce compliance risk.
- Call Scripts in Kyrios SystemsCall Scripts help agents follow structured talking points during live calls, ensuring consistent messaging, higher call quality, and easier onboarding.
- SMS Messaging Ramp (Warm-Up) GuideThe SMS Messaging Ramp (Warm-Up) gradually increases your daily SMS sending limit by requiring successful message volume milestones within 24-hour windows.
- Use Physical Deskphones linked to Kyrios Systems (SIP Endpoints)This guide explains how to connect and use a physical VoIP deskphone with Kyrios using SIP endpoints for making and receiving tracked calls.
- Call Forwarding Setup Guide (Forward Calls to Kyrios)This guide explains how to forward calls from your existing phone number (mobile or landline) to your Kyrios phone number so Kyrios Voice AI and call tracking can handle incoming…
- Toll-Free Number Registration (US/Canada) in KyriosRegistering (verifying) a toll-free number is required to send SMS/MMS on US/Canada toll-free numbers and avoid carrier filtering/blocks.
- Increase SMS Deliverability by Verifying Toll-Free NumbersVerifying your Toll-Free number removes messaging limits, improves SMS/MMS deliverability, and ensures compliance with industry standards.
- View Who Answered a Call and Use Selected Call StatusesKyrios now shows who answered an incoming call in Message Details and always respects the call status selected by the user, including in automations.
- Number Intelligence (Number Validation): Block Spam Calls and Identify Unknown CallersNumber Intelligence helps your account automatically detect spam calls, identify unknown callers, and validate phone numbers before sending SMS to reduce wasted outreach and interruptions.
- Troubleshooting Outbound Calls in the Dialer Web AppThis article explains how to diagnose and fix common issues when outbound calls fail in the Kyrios Dialer Web App.
- Call TranscriptionCall Transcription automatically generates text transcripts for recorded calls so users can review, search, and document conversations directly inside Kyrios.
- Optimizing A2P Messaging with Multi-Brand and Campaign SupportThis article explains how to manage multiple A2P brands and campaigns in Kyrios to improve SMS deliverability, organization, and scalability.
- How Do I Prevent My Phone Service Messages From Being Filtered?Learn how to prevent SMS messages sent from Kyrios Phone Service from being filtered or blocked by carriers by following compliance, consent, and content best practices.
- How to Obtain Australian Phone Numbers in KyriosTo obtain an Australian phone number in Kyrios, you must first create an Address Bundle and a Regulatory Bundle that exactly match your official ASIC business records.
- Detect Voicemail in IVRDetect Voicemail in IVR allows workflows to determine whether a call was answered by a user or routed to voicemail and take different actions automatically.
- Sev-0 Fines for Prohibited A2P Messaging (T-Mobile)T-Mobile enforces Sev-0 fines for prohibited A2P messaging content, and Kyrios passes these fines directly to the account responsible for each violation.
- How to Port a US Telephone Number to Your AccountThis guide explains how to port an existing US (or Canadian) telephone number into your Kyrios account, including required information, documents, and important limitations.
- Toll-Free Messaging Verification Guide for LC Phone (US & Canada)This guide explains how to complete Toll-Free Messaging Verification and Persona identity verification to send SMS/MMS using Toll-Free phone numbers in the United States and Canada.
- A2P Sole Proprietor Brand Registration (EIN Required)A2P Brand registration now requires an EIN for all businesses, and this guide explains the updated requirements, registration steps, and Persona identity verification process.
- A2P 10DLC Best PracticesThis article explains how to successfully register and maintain compliant A2P 10DLC brands and campaigns to ensure SMS deliverability within Kyrios.
- A2P 10DLC Campaign Vetting Changes (Effective August 1, 2025)The Campaign Registry (TCR) has increased one-time A2P 10DLC brand registration and vetting fees for new campaigns starting August 1, 2025, while monthly campaign fees remain unchanged.
- How to Buy a Phone Number in KyriosThis guide explains how to purchase and configure a phone number in Kyrios for calls and SMS, including how to search, filter, buy, and register numbers.
- Phone Number Settings 101This article explains every configurable setting available for phone numbers in Kyrios, including routing, recording, timeouts, and advanced call-handling options.
- Phone Messaging Policy (SMS Compliance & Sending Limits)Kyrios enforces strict SMS compliance rules, consent requirements, and sending limits to protect deliverability, prevent spam, and ensure accounts remain compliant with A2P messaging regulations.
- Phone Messaging Policy and ComplianceThis article explains Kyrios SMS compliance rules, mandatory opt-out and sender identification, ramp-up sending limits, DND handling, error states, and enforcement actions.
- Missed Call Text BackEnable and customize automatic SMS responses for missed calls using system settings or advanced workflows.
- Inbound Call Routing to the Kyrios Mobile AppInbound Call Routing allows incoming calls to be delivered directly to the Kyrios mobile app so users can answer, transfer, and manage calls on the go.
- Using the Voicemail FeatureUsing the Voicemail Feature
- How to Use the Dialer Feature (Web App and Multi-User)This article explains how to place outbound calls, receive inbound calls, and configure multi-user ringing using the Kyrios Dialer in the web app.
- How Inbound Call Routing WorksThis article explains how Kyrios routes inbound calls based on phone number assignment, contact ownership, forwarding rules, and business phone fallbacks.
- How to Convert Voicemail Drop Files into MP3 or WAVVoicemail Drops require audio files in MP3 or WAV format; this guide shows two supported ways to convert your audio files correctly.
- How to Get an Outbound Phone Number in KyriosThis article explains how to purchase and activate an outbound phone number in your Kyrios account for calling and messaging.
- How to Record Calls and Listen to RecordingsThis article explains how to enable call recording on a phone number, listen to recorded calls across Kyrios, manage recording retention, and identify which team member answered a call.
- Options Within the DialerThis article explains every available option inside the Kyrios dialer during active calls, including call controls, transfers, scripts, voicemail, notes, tags, and post-call reporting.
- How to Use SMS and Phone Number ValidationSMS and Phone Number Validation checks phone numbers at the moment an SMS is sent, preventing delivery to invalid, landline, or SMS-incapable numbers and reducing wasted SMS costs.
- How to Set Up IVR (Interactive Voice Response) Using WorkflowsIVR workflows let businesses automatically answer inbound calls, play messages, collect keypad input, and route callers to the correct destination using workflow logic.
- A2P 10DLC Rejection Required FixesWhen an A2P 10DLC campaign is rejected, Kyrios shows structured rejection details so you can identify the issue, make the required correction, and resubmit when eligible.
- Dialer Auto-Minimize, Pin, and DragDialer Auto-Minimize, Pin, and Drag gives you more control over how the Kyrios web dialer opens, stays visible, minimizes, and moves while you work.
- Calling With Your Existing Phone NumberCalling with your existing phone number lets you place outbound calls in Kyrios without purchasing a Kyrios phone number first.
- Test SMS with the Country Picker in Workflow Send SMS ActionsThe Send SMS workflow action now includes a country picker for test phone numbers, allowing Kyrios to format local numbers correctly before sending a test SMS.
- More Reliable Missed Call Text Back with Smarter Number SelectionKyrios now automatically selects an eligible SMS-capable number when Missed Call Text Back cannot send from the number the contact originally called.