Who This Is For / When to Use
Businesses receiving high volumes of inbound calls and SMS.
Sales and support teams wanting fewer spam interruptions.
Accounts that send SMS and want to avoid invalid or non-SMS-capable numbers.
Teams that want caller name visibility before answering calls.
What Is Number Intelligence
Number Intelligence (previously called Number Validation) is a phone system feature that enhances inbound and outbound communication by:
Flagging likely spam calls.
Looking up caller names for unknown numbers.
Validating phone numbers before the first SMS is sent.
This feature helps ensure time and messaging costs are spent only on real, reachable contacts.
Availability and Activation Date
Available starting: November 25, 2024
Accounts already using Number Validation will automatically have Number Intelligence enabled on this date.
New accounts can manually enable or disable the feature from settings.
Key Features and Benefits
Spam Call Detection
Automatically flags suspected spam calls from unknown U.S. numbers.
Reduces interruptions and unnecessary call handling.
Caller Name Lookup
Retrieves names for unknown callers not yet saved as contacts.
Allows more informed and personalized call handling.
Phone Number Validation for SMS
Checks if a number can receive SMS before sending the first message.
Prevents failed messages and unnecessary messaging charges.
Automatic Integration
Works natively inside the Kyrios phone system.
No additional setup required beyond enabling the feature.
How to Enable Number Intelligence
Step 1: Open Number Intelligence Settings
Navigate to:
Account Settings → Phone System → Additional Settings → Number Intelligence
Enable Gather Intelligence on Unknown Phone Numbers.
Messaging Compliance and Opt-Out Settings
SMS Opt-Out Message
Automatically appends an opt-out instruction (example: Reply STOP to Unsubscribe) to outbound SMS.
Sender Identification
Adds your sender or business name to SMS messages to remain compliant with messaging regulations.
These settings are managed under:
Account Settings → Phone Numbers → Messaging → Messaging Compliance
How Spam Calls Appear in Kyrios
Incoming Call Experience
Calls flagged by the system appear as “Spam Likely” on the web dialer.
The spam indicator is visible before answering the call.
Contact Record Tagging
Spam-likely calls are tagged in the Contacts area for future reference.
Provides transparency into why a call was flagged.
Web vs. Mobile App Support
Web App
Spam Detection
Caller Name Lookup
Phone Number Validation
Mobile App
Caller Name Lookup
Phone Number Validation
Spam Detection is not currently available on mobile.
How to Disable or Opt Out
Opt Out Before Release
Disable Number Validation from:
Account Settings → Phone Numbers → Messaging → Messaging Compliance
Opt Out After Release (Nov 25, 2024)
Disable Number Intelligence from:
Account Settings → Phone Numbers → Messaging
Disabling the feature prevents future usage charges.
Common Issues and Fixes
Spam Calls Still Ringing
Spam calls are flagged but not auto-blocked.
Users must manually decline flagged calls.
No Caller Name Displayed
Name Lookup depends on data availability.
Some international or private numbers may not return a name.
Unexpected Charges
Charges apply when Number Intelligence features are used.
Review messaging and phone settings to confirm enablement status.
FAQ
How does Spam Detection work?
Spam Detection uses automated intelligence to flag suspected spam calls from unknown U.S. numbers before you answer.
Can I disable Number Intelligence?
Yes. You can disable Number Intelligence or related messaging features from your account phone and messaging settings.
Does this work for international numbers?
Spam Detection: U.S. numbers only
Name Lookup and Number Validation: Supported internationally when data is available
Will legitimate calls be blocked?
No. Calls are flagged as Spam Likely, not blocked. You can still answer them.
Are there additional charges?
Yes. Usage-based charges apply. Review pricing details in your account settings.
Will I see a caller’s name if they are not in my contacts?
Yes. Name Lookup retrieves available caller name data even if the number is not saved as a contact.