Who This Is For / When to Use
Use this article if you:
Purchase or already own UK phone numbers in Kyrios
See a UK KYC Registration Pending banner
Need to comply with UK regulatory requirements for SMS or voice
Must link UK numbers to an approved Regulatory Bundle
Important Compliance Deadlines (UK)
Effective July 30, 2024:
SMS sent from international long codes to the UK is blocked.New UK phone numbers (after May 27, 2024):
KYC is required before purchase.Existing UK phone numbers (before May 27, 2024):
KYC must be completed by September 30, 2024, or traffic will be blocked.Final compliance deadline:
All UK numbers must be linked to an approved Regulatory Bundle by December 31, 2024.
What Is a Regulatory Bundle
A Regulatory Bundle stores verified business or individual information required by UK regulators (Ofcom/Twilio) and must be linked to UK phone numbers.
Each bundle includes:
Business or individual identity details
Business address
Emergency address
Registration authority details (if applicable)
Step 1: Open Regulatory Bundle Setup
Go to Settings (bottom-left).
Click Phone Numbers.
Select Regulatory Bundle / Address (top).
Click + Create.
Step 2: Select Bundle Type
Choose Regulatory Bundle (not Address Bundle).
Click Next.
Step 3: Choose Country, User Type, and Number Type
Country: United Kingdom (UK)
End User Type:
Business (registered companies)
Individual (non-business users)
Number Type:
Local
Mobile
Toll-Free
National
Click Next.
Step 4: Complete Business or Individual Details
Business Customers
Fill in:
Business Name
Registration Authority
UK CRN (Companies House)
EIN / CBN / ACN (if applicable)
Other
Business Registration Number
Business Website
Authorized Representative details (name, phone, email)
Individual Customers
Select Individual
Complete identity and address details as requested
Step 5: Provide Required Documents
If You Are a Business Using UK CRN
You must provide:
Business Address (Proof of Address)
Emergency Address
Proof of Identity is NOT required for this registration type.
If You Are NOT Using a UK CRN
You must provide:
Proof of Identity
Business Address
Emergency Address
Step 6: Submit the Regulatory Bundle
Review all entered details.
Click Submit.
You will see a confirmation message indicating submission.
Step 7: Monitor Verification Status
After submission, the bundle status may show:
Draft
Pending Review
Approved
Rejected
Once approved, link UK phone numbers to this bundle.
UK KYC Registration Reminder Banner
If you have unverified UK numbers, a banner appears under:
Settings → Phone Numbers → Manage Numbers
This reminder links directly to Regulatory Bundle setup.
Assigning Phone Numbers to Regulatory Bundles
Each UK phone number must be linked to one approved bundle
Avoid duplicate bundles
Match bundle details to the number’s real-world usage
(e.g., London office number → London address bundle)
Common Issues and Fixes
UK Numbers Not Sending SMS
Cause:
No approved Regulatory Bundle linked.
Fix:
Create and approve a bundle, then link the number.
Bundle Rejected
Cause:
Incorrect or incomplete business details.
Fix:
Edit the bundle, correct details, and resubmit.
Business Not Registered in the UK
Impact:
UK long codes are not supported.
Fix:
Use UK Mobile or UK Toll-Free numbers instead.
FAQs
Are there fees for UK KYC registration?
No. UK long code registration is free.
I’m an individual and don’t have documents. What can I do?
You cannot use UK long codes without the required documentation.
I’m a business registered with UK Companies House. Do I need Proof of Identity?
No. If you select UK CRN, only Proof of Address and Emergency Address are required.
What is an emergency address?
The physical location where emergency services can dispatch help for the phone number user.
What happens if I don’t complete KYC?
New UK long codes cannot be purchased
Existing numbers will have SMS and voice traffic blocked
Are Ofcom guidelines public?
Yes. Ofcom released public regulatory guidelines on 15 November 2022.