Who This Is For / When to Use
Use this if you are prompted to verify your identity when buying phone numbers or enabling phone-related registrations.
When Persona Verification Is Required
Persona verification may be required for:
Phone number purchases (US, CA, PR)
A2P SMS registration
SHAKEN/STIR registration
CNAM registration
Once completed, it does not need to be repeated.
Persona Verification Steps
Step 1: Verification Prompt Appears
When required, a Persona modal automatically opens during number purchase or registration.
Step 2: Upload Government-Issued ID
You’ll be asked to upload:
Passport
Driver’s license
Other accepted government ID
Step 3: Complete Live Selfie Verification
Follow on-screen instructions to verify your identity using the camera.
Step 4: Verification Completion
Once verified:
Your phone number purchase continues automatically
Future verifications are not required
Common Issues and Fixes
Verification Fails
Ensure good lighting
Use a valid, unexpired ID
Match the ID name with account details
Prompt Appears Again
Verification is account-wide; ensure you’re logged into the same account
FAQs
Is Persona verification required for all accounts?
No. It’s only required in specific regions and situations.
How long does Persona verification take?
Usually a few minutes.
Is my biometric data stored permanently?
No. Persona stores biometric data only as required for compliance.