Who This Is For / When to Use
This article is for account owners or administrators who want to transfer an existing telephone number from another provider into Kyrios to continue using that number for calls and messaging.
Step 1: Locate Your Location ID
The Location ID is required for all number port requests.
In Kyrios, go to Settings (bottom-left of the screen).
Open Business Profile.
Copy the Location ID shown at the top of the page.
Step 2: Prepare Required Information
You must gather all required information before submitting a port request.
Account and Customer Details
Location ID
Customer Name (must exactly match the current phone bill)
First Name
Last Name
Business Name (if applicable)
Service Address
The service address must be a physical address on file with the current provider.
Street Address
City
State / Province
ZIP / Postal Code
P.O. Boxes are not accepted.
Telephone Number Details
Phone number(s) to port (include all numbers)
Number type
Wireless
Landline
Toll-free
Wireless Numbers Only
If porting a wireless number, you must also include:
Wireless account number
PIN or last 4 digits of SSN
Current Service Provider
Name of the losing carrier
Step 3: Prepare Required Documents
You must submit both documents listed below.
Letter of Authorization (LOA)
Must be completed and signed
PDF format only
File size must not exceed 4 MB
Date must be within the last 15 days
Recent Phone Billing Statement
Must show the phone number(s) being ported
PDF format only
Scanned or electronic copy accepted
File size must not exceed 4 MB
Step 4: Verify Number Formatting
All phone numbers must be submitted in E.164 format.
Example:
+1XXXYYYZZZZ
Step 5: Submit Your Port Request
Compile the following:
Location ID
Completed Letter of Authorization (PDF)
Recent billing statement (PDF)
Send all documents and details to Kyrios Support.
The support team will submit the port request to the appropriate carrier on your behalf.
Important Notes and Limitations
Personal mobile numbers:
Porting a personal cell phone number cannot be reversed.
Kyrios strongly recommends porting existing VoIP numbers only.
Porting fees:
A one-time porting fee is charged per number.
Service interruption:
A brief downtime (usually under one hour) may occur on the completion date.
Mid-week porting is recommended to avoid weekend delays.
Canadian Number Porting
Canadian number porting follows the same steps as US ports with the differences below:
Typical porting timeframe is 4–6 weeks, depending on the losing carrier.
You must include the customer account number exactly as listed with the current provider.
After port completion, verify number capabilities to ensure expected functionality.
Internal Number Transfers (Account to Account)
If the phone number already exists with the same underlying provider but under a different Kyrios account:
The number may only need an internal transfer, not an external port.
You must provide the losing account identifier to support.
FAQ
What information do I need before submitting a port request?
You need your Location ID, customer name, service address, phone numbers to port, current service provider, and wireless account details if applicable.
Can I use a P.O. Box as my service address?
No. The service address must be a physical location on file with the current provider.
What does the Letter of Authorization need to include?
The LOA must authorize Kyrios to port the number, include all required customer and number details, be signed, dated within 15 days, and provided as a PDF under 4 MB.
Can I port my personal cell phone number?
Yes, but the transfer cannot be undone. Kyrios recommends porting VoIP numbers only.
What format must my billing statement be in?
It must be a scanned or electronic PDF and cannot exceed 4 MB.
Can I port multiple numbers at once?
Yes. Multiple numbers can be included as long as all numbers appear on the LOA and billing statement and are submitted in E.164 format.
Who submits the port request?
Kyrios Support submits the request to the carrier after you provide all required information and documents.
Will my service go down during the port?
There may be a brief interruption, usually less than one hour, when the port completes.