Who This Is For / When to Use
Account admins configuring call recording for business phone numbers
Managers reviewing call quality, compliance, or team performance
Teams that need to store, download, or control call recording storage costs
Enable Call Recording on a Phone Number
Step 1: Open Phone Number Settings
Go to Settings.
Navigate to Phone Numbers.
Locate the phone number you want to configure.
Step 2: Open Phone Number Configuration
Click the three-dot menu next to the phone number.
Select Edit Configuration.
Step 3: Enable Call Recording
In Basic Details, scroll to Call Recording.
Toggle Call Recording ON.
Enable Call recording message.
Enter a valid message (example: “This call will be recorded for quality purposes.”).
Click Save.
Important: Call Recording Message Is Mandatory
A call recording message cannot be blank or contain only spaces.
If the message field is empty, Kyrios will block saving the configuration.
A valid message must be entered before saving.
What Happens After Enabling
All incoming and outgoing calls on that phone number are recorded.
Recording availability depends on your service plan.
Additional recording or storage charges may apply.
Listen to Call Recordings
Call recordings are accessible from multiple areas in Kyrios.
Option 1: Contact Details View
Go to Contacts.
Open a contact record.
In the center conversation panel, locate the call entry.
Use the Play button to listen to the recording.
Optional controls include pause, volume, playback speed, and download.
Option 2: Team Inbox / Conversations
Go to Conversations.
Open any conversation that includes a call.
Play the recording directly from the call message.
Option 3: Call Reporting
Go to Reporting.
Select Call Reporting.
Locate a call with recording enabled.
Use the Recording column to play or download the call.
Download Call Recordings
Call recordings can be downloaded from:
Contact records
Conversations
Call Reporting
Downloads allow local storage or sharing with team members.
Control Recording Storage with Auto-Delete
What This Feature Does
Automatically deletes older call recordings after a defined period.
Helps reduce storage usage and control recording-related costs.
This action is permanent and cannot be undone.
Enable Auto-Delete for Call Recordings
Go to Settings.
Open Advanced Settings.
Select Voice Calls.
Click Call Recording.
Enable Automatically Delete Older Recordings.
Set the retention period (default is 90 days).
Confirm auto-delete.
Notes About Auto-Delete
Call transcripts are not deleted.
Only recording storage is affected.
Available only to account admins.
This feature controls storage billing, not call tracking.
See Who Answered a Call (Call Tracking)
What This Shows
Displays exactly which team member answered a call.
Improves transparency and accountability.
How to View “Answered By” Details
Open a conversation containing a call.
Click the three-dot menu on the call entry.
Select Details.
View the Answered By field.
Click the user name to open their profile if needed.
FAQ
How do I enable call recording for a specific phone number?
Go to Settings > Phone Numbers, open the phone number’s Edit Configuration, enable Call Recording, add a valid recording message, and save.
Where can I listen to call recordings?
You can listen to recordings in:
Contact records (conversation panel)
Conversations / Team Inbox
Reporting > Call Reporting
Can I download call recordings?
Yes. Call recordings can be downloaded from contact records, conversations, and call reporting.
Are there additional costs for call recording?
Yes. Call recording and storage may incur additional charges depending on your service plan.
Does auto-delete remove transcripts?
No. Auto-delete removes only the audio recordings, not call transcripts or call logs.
How can I see which team member answered a call?
Open the call’s Details from the conversation and review the Answered By field.