Who This Is For / When to Use Use this guide if your account sends SMS or MMS from a Toll-Free number and you want higher deliverability, higher send limits, or to remove a "Verification Required" status.
Why Toll-Free Verification Matters
Unverified Toll-Free numbers are subject to strict carrier limits and filtering.
Verification:
Improves message deliverability
Removes daily, weekly, and monthly send limits
Aligns messaging with 10DLC visibility standards
Prevents unexpected message blocking
If your Toll-Free number is already verified, no action is required.
Messaging Limits for Unverified Toll-Free Numbers
As of October 1, 2022, industry-wide limits apply to unverified Toll-Free numbers:
Daily limit: 2,000 messages
Weekly limit: 12,000 messages
Monthly limit: 25,000 messages
These limits are subject to change.
Once a Toll-Free number is submitted for verification, these limits no longer apply while the request is pending or approved.
How to Identify an Unverified Toll-Free Number
Unverified numbers display a Verification Required warning in Phone Settings.
How to Submit a Toll-Free Number for Verification
Step 1: Open Phone Number Settings
Navigate to:
Settings → Phone Numbers
Select the Toll-Free number marked as Verification Required
Step 2: Complete the Verification Form
Fill out all required business and contact information.
Required fields include:
Legal entity name
Website URL
Contact name
Email address
Country and phone number
Incomplete forms may delay approval.
Once submitted, a support ticket is automatically created.
Step 3: Verification Status and Timeline
After submission:
Status changes to Pending
Messaging limits are removed during review
Verification typically takes 2–3 weeks
Re-verification is not required once approved.
Messaging to Canada Using Toll-Free Numbers
Registration is required for all Toll-Free numbers sending messages to Canada, even if the number is already verified.
Smarter Message Sending: Automatic Failure Prevention
Kyrios includes a pre-send validation layer that blocks messages before they fail.
The system automatically prevents messages from being sent to:
Landline numbers
Opted-out contacts
Invalid phone numbers
Misconfigured sending numbers
If a message is blocked, Kyrios provides an explanation so you know exactly why.
No setup is required. This protection is always active.
FAQ
Why should I verify my Toll-Free number?
Verification improves deliverability, removes send limits, and aligns your number with carrier compliance requirements.
What happens if my Toll-Free number is already verified?
No further action is required. You can continue sending messages without restrictions.
Can I send messages while verification is pending?
Yes. Once the verification form is submitted, messaging limits no longer apply during the review period.
How long does Toll-Free verification take?
Verification typically takes 2–3 weeks, depending on carrier review timelines.
Should I verify multiple Toll-Free numbers at once?
If you have multiple numbers, verify the numbers that send the highest message volume first.
What causes verification delays?
Missing or inaccurate information on the verification form is the most common cause of delays.
Do send limits apply after submission but before approval?
No. Limits do not apply once a Toll-Free number has been submitted for verification.
Are partial or deposit-based payment messages allowed?
Yes, depending on your workflow setup. Payment-related messages must still originate from a verified Toll-Free number for reliable delivery.