Who This Is For / When to Use
Use this guide if you need to:
Make outbound calls from Kyrios
Send SMS or MMS messages
Set up local or toll-free numbers for your business
Assign a phone number to users, workflows, or campaigns
Step-by-Step: Buying an Outbound Phone Number
Step 1: Open Phone Number Settings
In your Kyrios account, click Settings.
Select Phone Numbers.
This page displays all existing phone numbers connected to your account and allows you to add new ones.
Step 2: Start Adding a New Number
Click Add Number.
This opens the number purchasing workflow.
Step 3: Choose Your Phone Number
Select your Country.
Choose a phone number from the available list.
Optional filters you can use:
Digits or phrases (for memorable numbers)
Number type (Local or Toll-Free)
Capabilities (Voice, SMS, MMS)
Step 4: Complete the Purchase
Click Proceed to Buy.
Confirm your selection.
The phone number is immediately added to your Kyrios account and is ready for outbound calls and messaging.
Common Issues and Fixes
Number Purchase Fails
Ensure your account has an active payment method.
Verify you have not reached your phone number limit.
SMS or Voice Not Available
Confirm the selected number supports the required capabilities.
Check country-specific restrictions for SMS or voice services.
Number Not Usable Immediately
Some numbers may require registration or compliance approval before messaging is enabled.
FAQ
What are the benefits of toll-free numbers compared to local numbers?
Toll-free numbers provide higher messaging throughput and allow messaging to begin even while registration is still in progress. They are ideal for high-volume or nationwide communication.
What advantages do local numbers offer?
Local numbers create a regional presence that can increase trust and familiarity with local customers. They are well-suited for businesses focused on specific geographic areas.
Can one outbound number be used for both calls and texts?
Yes. As long as the number supports both voice and SMS, it can be used for outbound calls and messaging within Kyrios.
Can I add multiple outbound phone numbers?
Yes. You can purchase and manage multiple phone numbers within a single Kyrios account and assign them to different users, workflows, or campaigns.