What Audit Logs Track for Email Preferences
Audit Logs record email preference management activity performed by logged-in Kyrios users. For applicable entries, the audit record can identify:
The affected record.
The Kyrios module where the change occurred.
The action that occurred.
The user or source responsible for the action.
The date and time of the action.
Additional change details available from the individual audit entry.
Audit Logs cover two primary email-preference activities:
Contact preference updates
Subscription type modifications
Contact Preference Updates
When a logged-in Kyrios user modifies a contact's email preferences, the Audit Logs can record information about that change. Tracked information can include:
Which contact was updated.
Who made the update.
When the update occurred.
The previous preference value.
The updated preference value.
This history can help teams determine how and when a contact's communication settings were changed.
Subscription Type Modifications
Audit Logs can also record changes made to subscription types through the Preference Management Hub. Tracked information can include:
Which subscription type was modified.
Who made the modification.
When the modification occurred.
Which subscription settings or details changed.
This provides an administrative history of changes to the preference categories used for email communication.
What Information Appears in the Audit Logs List
The Audit Logs page provides a searchable activity history across the account.
Depending on the entry, the list can display information such as:
Name — the record or item associated with the activity.
Module — the Kyrios area where the activity occurred.
Action — the type of change, such as Created, Updated, or Tag Added.
Done By — the user or source responsible for the activity.
Date & Time — when the activity occurred.
The page also provides filters for narrowing the displayed records.
Use the individual entry controls when you need more information about a specific activity.
How to Access Audit Logs
Audit Logs are available from Kyrios account settings.
Open the Kyrios account you want to review.
Go to Settings.
Select Audit Logs.
The Audit Logs tab displays recorded account activity.
How to Find Email Preference Changes
Use the Audit Logs filters to narrow the activity list when looking for a specific preference-related change. Available filters shown in Audit Logs include:
Search by record or document ID.
User.
Module.
Action.
Date range.
To investigate a preference change:
Go to Settings → Audit Logs.
Select the appropriate user when you know who made the change.
Select the relevant module.
Select the relevant action.
Set a date range when the approximate change date is known.
Review the matching entries.
Open the applicable audit entry to view additional details when available.
The exact module and action shown depend on the activity being reviewed.
How to Review Detailed Change Information
An individual audit entry can provide additional information about the recorded activity. For applicable preference changes, review the entry for details such as:
The affected contact or subscription type.
The user responsible for the change.
The date and time of the update.
Previous values.
Updated values.
The available details depend on the type of activity recorded.
How to Export Audit Logs
Audit Logs can be exported for external review or recordkeeping. To export audit records:
Go to Settings → Audit Logs.
Apply any filters needed to narrow the records you want to review.
Click Export.
Follow the available export process.
Exports can be useful for internal documentation, compliance reviews, and other reporting requirements.
Why Audit Logs Are Useful for Preference Management
Audit Logs provide a historical record that helps teams understand how email communication settings have changed over time. They can support:
Accountability — identify the logged-in user responsible for a change.
Change tracking — determine what preference or subscription information was modified.
Historical review — determine when preference-related activity occurred.
Compliance documentation — retain or export records that may be needed during an internal or regulatory review.
Audit Logs provide the system activity record. They do not replace an organization's own legal or compliance procedures.
Contact-Initiated Preference Changes
The Audit Logs described in this article cover preference changes made by logged-in Kyrios users. The source information for this feature states that contact-initiated changes made through preference-management experiences are tracked separately.
A planned History view for Contact Preferences is intended to provide additional preference history directly from the contact record, including the change source, legal basis, and update details. Because this capability is described as upcoming, it may not yet be available in every Kyrios account.
Common Issues and Fixes
I cannot find the preference change I am looking for
Adjust the Audit Logs filters. Try narrowing the records by:
User.
Module.
Action.
Date range.
Also confirm that you are reviewing the correct Kyrios account.
I only see the activity summary and not the changed values
Open the individual audit entry using the available entry control.
Additional previous and updated values are shown only when those details are available for that activity type.
I cannot access Audit Logs
Audit Log availability depends on the user's account permissions. If Settings → Audit Logs is not available, contact an account administrator to review your permissions.
I need a copy of the audit records
Use Export from the Audit Logs page to export the available activity records.
I cannot find a change made directly by a contact
The Audit Logs covered by this article focus on changes made by logged-in Kyrios users. Contact-initiated preference activity is tracked separately according to the supplied feature information.
FAQ
What types of email preference changes are tracked in Audit Logs?
Audit Logs track two primary categories: contact preference updates performed by logged-in users and subscription type modifications made through the Preference Management Hub.
What information is recorded for contact preference changes?
For applicable contact preference updates, the Audit Logs can identify the affected contact, the user who made the change, when the change occurred, and the previous and updated preference values.
What information is recorded for subscription type changes?
For applicable subscription type modifications, the Audit Logs can identify the affected subscription type, the user who made the change, when the update occurred, and the settings or details that were modified.
Who can access Audit Logs?
Audit Log access depends on Kyrios account permissions. A user must have the appropriate access to the Settings area and Audit Logs.
Can Audit Logs be exported?
Yes. Use the Export option from the Audit Logs page to export available audit records for documentation or review.
Can I filter Audit Logs for specific activity?
Yes. The Audit Logs interface includes filters for users, modules, actions, and date ranges, along with a search field.
Do Audit Logs track preference changes made directly by contacts?
The Audit Logs described in this article track changes made by logged-in Kyrios users. The supplied feature information states that contact-initiated preference changes are tracked separately.
How long are Audit Log records retained?
The supplied feature information does not specify an Audit Log retention period. Do not assume a specific retention duration from this article.
Is there a Contact Preferences history view?
A dedicated Contact Preferences History view is described as an upcoming feature. It is intended to provide additional preference history such as change sources, legal basis, and detailed update information, but availability may vary until the feature is released.