Who This Is For / When to Use
Account owners sending emails from a dedicated sending domain.
Anyone seeing SSL Pending or SSL Unknown on a sending domain.
Anyone experiencing broken or insecure email links.
Overview: Why SSL Is Required for Email Links
Kyrios supports HTTPS for open, click, and tracking URLs.
SSL certificates are issued automatically using Let’s Encrypt (HTTP-01 challenge) once a domain is verified.
If SSL is not issued:
Email links may break.
Recipients may see “This site can’t provide a secure connection.”
How to Access Dedicated Sending Domains
Go to Settings.
Select Email Services.
Click Dedicated Domain And IP on the right side.
SSL Statuses Explained
SSL Issued
The SSL certificate has been successfully issued.
All email links from this domain will use HTTPS.
No action required.
SSL Pending
SSL generation is in progress.
This usually means the domain needs to be re-verified.
What to do
Click Verify Now.
You will be redirected to the domain DNS page.
Confirm all DNS records are verified.
Click Verify domain to complete SSL issuance.
SSL Unknown
SSL was not generated.
This usually indicates missing or incorrect DNS records.
What to do
Click Verify Now.
Review the DNS records on the domain DNS page.
Ensure all required records are verified.
Click Verify domain to trigger SSL issuance.
Common Issues and Fixes
Email links are broken
Cause: SSL certificate not issued.
Fix: Verify the domain again and confirm SSL status is SSL Issued.
Browser error: “This site can’t provide a secure connection”
Cause: SSL Pending or SSL Unknown.
Fix: Re-verify the domain and confirm DNS records.
SSL stays Pending for a long time
Cause: DNS records are incorrect or not propagated.
Fix: Double-check DNS values and verify again.
Pro Tips
Check SSL status regularly for all sending domains.
Verify DNS records carefully before re-verifying the domain.
Always use HTTPS links for tracking, clicks, and opens.
SSL issuance applies to the domain once—not per email or per link.
FAQ
What do I do when my email link URL is broken?
Navigate to your sending domain and verify the domain again until SSL status shows SSL Issued.
What happens if I don’t generate an SSL certificate?
Email links will be broken or insecure when recipients click them.
What should I do if my SSL status is “SSL Pending”?
Re-verify the domain, confirm all DNS records, and click Verify domain.
How do I resolve an “SSL Unknown” status?
Click Verify Now, confirm DNS records are correct, and re-verify the domain.
Why does verifying the domain fix SSL issues?
Domain verification confirms ownership and allows Kyrios to issue a TLS certificate via Let’s Encrypt.
Can incorrect DNS records affect SSL issuance?
Yes. Missing or incorrect DNS records will prevent SSL certificates from being issued.
Do I need to repeat this process for every email link?
No. Once SSL is issued for the domain, all email links from that domain automatically use HTTPS.
What technology is used to issue SSL certificates?
Kyrios uses Let’s Encrypt with HTTP-01 challenges to issue TLS certificates for HTTPS tracking and links.