Who This Is For / When to Use
This is for account admins or team managers who want consistent email signatures across individual users, including branding and contact details, on all outbound emails and replies.
Enable an Email Signature for a User
Step 1: Open Team Management
Go to Settings.
Select Team.
Step 2: Edit the User
Locate the user in the team list.
Click the Edit (pencil) icon next to the user.
Step 3: Open User Info
In the user editor, select User Info from the left sidebar.
Scroll down to the Signature section.
Step 4: Enable and Configure the Signature
Toggle Enable signature on all outgoing messages.
(Optional) Check Include this signature before quoted text in replies.
Enter and format the email signature using the editor (text, links, images, formatting).
Step 5: Save Changes
Click Save to apply the signature settings.
What Each Signature Option Does
Enable signature on all outgoing messages
Automatically adds the signature to every new outbound email sent by the user.Include this signature before quoted text in replies
Places the signature above the previous email thread when replying, instead of at the bottom.
Common Issues and Fixes
Signature does not appear on emails
Confirm Enable signature on all outgoing messages is turned on.
Ensure Save was clicked after making changes.
Send a new test email (signatures do not update already-sent emails).
Signature appears in the wrong place in replies
Check whether Include this signature before quoted text in replies is enabled or disabled based on your preference.
Formatting or images look incorrect
Recheck formatting inside the signature editor.
Ensure images are properly inserted and accessible.
Avoid unsupported HTML or excessively large images.
Important Notes
Email signatures are configured per user, not globally.
Changes only apply to future emails and replies.
Previously sent emails are not modified.
Only one signature can be active per user at a time.