Who This Is For / When to Use
Use this when you need email replies or outbound emails copied to external inboxes, routed to assigned users, or redirected away from the Conversations tab.
Accessing Reply & Forward Settings
Go to Settings.
Select Email Services.
Open the Reply & Forward Settings tab.
Forwarding Address
What It Does
Sends a copy of incoming email replies to one or more external email addresses while still logging the reply in the Conversations tab.
Key Behavior
Replies always appear in Conversations.
Forwarded copies are sent to the specified email addresses.
Both incoming and outgoing emails (To, CC, BCC) count toward email usage charges.
How to Configure
In Forwarding Address, enter one or more email addresses.
Press Enter after each address.
Click Save.
Limits and Rules
You can add multiple addresses.
Addresses cannot use the same domain as your sending domain (prevents mail loops).
Example: If your sending domain is
yourdomain.com, you cannot forward to@yourdomain.com.
Important Note
If you reply to a forwarded email from your personal inbox, that reply will not sync back into Kyrios.
Forward to Assigned User
What It Does
Automatically forwards email replies to the Kyrios user assigned to the lead/contact.
When to Use
Use this if each assigned user should receive replies directly in their own inbox.
How to Enable
Toggle Forward to assigned user ON.
Click Save.
BCC Emails
What It Does
Sends a copy of every outbound email sent from the account to specified BCC addresses.
Use Case
Ideal for internal record-keeping, compliance, or shared visibility of outbound emails.
How to Configure
Enter one or more addresses in BCC Emails.
Press Enter after each address.
Click Save.
Reply Address (Reply-To)
What It Does
Overrides the default reply behavior so all replies go to the specified address instead of Conversations.
Critical Behavior
Replies sent to a custom reply address will not appear in the Conversations tab.
Conversations will not be tracked once this is enabled.
How to Configure
Enter up to 5 email addresses in the Reply Address field.
Press Enter after each address.
Click Save.
Warning
If replies are handled outside Kyrios, conversation history will be lost inside the platform.
Common Issues and Fixes
Forwarding emails disappear after saving
Cause:
Invalid email format, or
Address conflicts with a dedicated sending domain.
Fix:
Verify the address format.
Ensure the domain does not match your sending domain.
Attachments not included in forwarded emails
Cause:
Forwarding does not support attachments.
Fix:
View and download attachments directly from the Conversations tab.
Replies not syncing into Kyrios
Cause:
Replying from a personal inbox, or
Using a custom Reply Address.
Fix:
Reply directly inside Kyrios Conversations to maintain tracking.