Who This Is For / When to Use
Use this article if you need to:
Choose or change your email sending provider
Configure a dedicated sending domain
Manage open and click tracking at the domain level
Improve email deliverability and sender reputation
Access SMTP & Sending Domain Settings
Go to Settings.
Select Email Services.
Open the SMTP Service tab.
SMTP Service
What This Section Does
The SMTP Service section determines:
Which provider sends your emails
Whether you use Kyrios default SMTP or a custom provider
Access to advanced sending configuration
Add or Manage an SMTP Provider
Click Add Service.
Enter your SMTP credentials (if using a custom provider).
Save the configuration.
Once added, the service becomes available as a sending option.
Dedicated Sending Domains
What a Dedicated Sending Domain Is
A dedicated sending domain is a domain used only for sending emails.
Using one improves:
Inbox placement
Sender reputation
Control over tracking and authentication
Benefits of a Dedicated Domain
Isolation from other senders
Better visibility into deliverability issues
Domain-specific tracking controls
Dedicated IPs
What Dedicated IPs Do
Dedicated IPs allow high-volume senders to:
Isolate their sending reputation
Avoid reputation impact from shared senders
This option is recommended for accounts sending large email volumes.
Email Tracking at the Domain Level
What Tracking Controls
Tracking settings apply per sending domain, not per campaign.
Open Tracking
Enabled by default
Adds a tracking pixel to outgoing emails
Used for open-rate analytics
Click Tracking
Enabled by default
Rewrites links to measure clicks
Used for engagement reporting
How to Change Tracking Settings
Go to SMTP Service.
Open Dedicated Domain and IP.
Select the domain.
Open Domain Settings.
Toggle Open Tracking or Click Tracking.
Tracking Update Delay
Changes may take up to 15 minutes to apply across outgoing emails.
Deliverability Best Practices (Quick Reference)
Use a dedicated sending domain
Verify sender email addresses
Monitor bounce classifications
Avoid replying outside Kyrios if tracking matters
Keep tracking enabled unless compliance requires otherwise
Common Issues
Emails Going to Spam
Likely Causes:
No dedicated sending domain
Unverified sender email
Poor sender reputation
Fix: Set up a dedicated domain and verify sender emails.
Tracking Not Working
Likely Cause: Recent configuration change
Fix: Wait up to 15 minutes and retry.
What to Do Next
After configuring SMTP and sending domains:
Verify sender email addresses
Configure reply & forwarding behavior
Monitor bounces and deliverability metrics