What Are WhatsApp Internal Notifications?
WhatsApp for Internal Notifications is an optional notification delivery channel available in your user notification settings. For supported events, you can choose one or more delivery channels:
In-App
Email
SMS
WhatsApp
Enabling WhatsApp for one notification event does not automatically enable it for every other event. Each event can have its own delivery-channel settings. This allows users to receive important Kyrios updates even when they are not actively using the platform.
What Notifications Can Be Sent Through WhatsApp?
WhatsApp can be selected for supported events shown on the Notifications page. Available notification groups can include:
Conversation Notifications: New conversations, assignments, new messages, internal chat activity, and mentions.
Task Notifications: Task assignments, task reminders, and task summaries.
WordPress: Notifications for supported WordPress events.
Facebook: Notifications for supported Facebook review events.
Google: Notifications for supported Google review events.
Calendar Notifications: Notifications for supported calendar events, such as a disconnected calendar integration.
Available notification options may vary depending on the features and integrations enabled in the account.
How to Open Your Notification Settings
Open Settings.
Select My Profile.
Select the Notifications tab.
The Notifications page displays the available notification events and the delivery channels that can be enabled for each event.
How to Enable WhatsApp for a Notification
Go to Settings → My Profile → Notifications.
Find the notification event you want to configure.
Locate the WhatsApp column.
Select the checkbox for that event to enable WhatsApp delivery.
Repeat this for each additional event you want delivered through WhatsApp.
Click Save in the bottom-right corner.
WhatsApp is configured per notification event. Selecting WhatsApp for one event does not automatically select it for other events.
How Multiple Notification Channels Work
Each notification event can use more than one delivery channel. For example, the same event can be enabled for both:
In-App
WhatsApp
If multiple channels are selected for the same event, Kyrios can send the notification through each selected channel. To reduce duplicate alerts, enable only the channels you want for each event.
Common Issues and Fixes
I selected WhatsApp but my preference did not save
After changing notification settings, click Save in the bottom-right corner of the Notifications page. Leaving the page without saving may prevent your changes from being applied.
I am receiving the same notification through multiple channels
Check the event under Settings → My Profile → Notifications. If WhatsApp, Email, SMS, or In-App are all selected for the same event, the notification can be delivered through each selected channel. Clear any channels you do not want, then click Save.
I am not seeing a WhatsApp notification option
The available notification channels and events depend on the configuration and features available in the account. Review the Notifications page under Settings → My Profile to see the channels currently available to your user.
FAQ
Can I reply to a WhatsApp notification to take action in Kyrios?
WhatsApp internal notifications are designed to alert you about activity in Kyrios. To reply to a conversation, assign an item, complete a task, or perform another Kyrios action, open Kyrios and access the relevant item.
Will I get duplicate alerts if I enable multiple channels?
Yes. If multiple delivery channels are enabled for the same notification event, each selected channel can deliver its own alert. For example, enabling both WhatsApp and In-App for an event can result in notifications through both channels.
Do WhatsApp internal notifications go to my contacts or customers?
No. WhatsApp Internal Notifications are for Kyrios users and team members.
They are separate from customer-facing WhatsApp conversations or messages.
Can I choose WhatsApp for only certain notifications?
Yes. WhatsApp is selected individually for each supported notification event.
You can enable WhatsApp for important events while leaving it disabled for events you do not want to receive through WhatsApp.
Does enabling WhatsApp replace my Email, SMS, or In-App notifications?
No. WhatsApp is an additional notification channel. Your other channels remain enabled or disabled according to the settings selected for each notification event.