Send and receive WhatsApp messages inside Kyrios.
18 articles
Native WhatsApp Voice Notes with TranscriptionsKyrios sends WhatsApp voice notes as native audio messages, enabling in-app playback and device-level transcription for recipients.
WhatsApp Media Retention & Add to DocumentsKyrios automatically retains WhatsApp media for one year and allows users to permanently store important attachments in a contact’s Documents section using Add to Documents.
Missed Call WhatsApp BackMissed Call WhatsApp Back automatically sends a WhatsApp message to callers when a call is missed, ensuring immediate follow-up without manual action.
Service Booking Variables Now Available in WhatsApp Templates & FlowsService Booking variables can now be used directly inside WhatsApp Templates and WhatsApp Flows, enabling dynamic appointment details without relying on Workflows.
CTA Buttons under WhatsApp Interactive MessageWhatsApp CTA URL Buttons let you send a single, clean “Visit Website” button inside WhatsApp Interactive Messages, with full workflow tracking, branching, and personalization.
WhatsApp Coexistence FeatureThe WhatsApp Coexistence feature lets you connect your WhatsApp Business App to Kyrios while continuing to use the app and accessing Cloud API features inside Kyrios.
Policy Violation Details for WhatsApp Business AccountsThis article explains how to view WhatsApp Business policy violation details and submit an appeal when a WhatsApp Business account is restricted.
Setting Up WhatsApp in Kyrios (101)This guide explains how to set up, verify, and use WhatsApp Business in Kyrios, including number registration, business verification, templates, scheduling, and advanced features.
WhatsApp: Template-Level AnalyticsTemplate-Level Analytics lets you measure delivery, read rates, and button engagement for individual WhatsApp message templates.
WhatsApp Flows: In-App Appointment BookingWhatsApp Flows allow customers to book appointments directly inside WhatsApp using a guided, interactive flow connected to your Kyrios calendar.
Managing WhatsApp Conversations: Categories, Pricing, Service Windows, and Free Entry PointsThis article explains how WhatsApp message categories, per-message pricing, the 24-hour customer service window, and free entry point conversations work, including when messages are charged or free.
WhatsApp: Support for SnippetsSnippets allow you to send reusable, predefined messages in WhatsApp conversations within the 24-hour service window—without Meta approval.
WhatsApp: Voice NotesLearn how to record, review, and send WhatsApp voice notes in Kyrios during an active customer conversation
How to Manage Your WhatsApp Business ProfileThis article explains how to update your WhatsApp Business Profile, view messaging limits, and create shareable message links and QR codes for each connected WhatsApp number in Kyrios.
How to Enable the Chat Widget for WhatsAppEnable a WhatsApp chat widget so visitors can start a WhatsApp conversation directly from your website or funnel.
WhatsApp Media TemplatesWhatsApp Media Templates let you send pre-approved WhatsApp messages that include images, videos, documents, or location details.
How to Create and Manage WhatsApp Templates in KyriosThis article explains how to create, manage, convert, and track WhatsApp templates in Kyrios, including variables, media headers, trigger links, buttons, and Meta approval.
How to Send WhatsApp Media Messages with Captions in ConversationsSend WhatsApp images, videos, audio files, and documents from Conversations with optional captions for clearer customer communication.