Send and receive WhatsApp messages inside Kyrios.
32 articles
- Native WhatsApp Voice Notes with TranscriptionsKyrios sends WhatsApp voice notes as native audio messages, enabling in-app playback and device-level transcription for recipients.
- WhatsApp Media Retention & Add to DocumentsKyrios automatically retains WhatsApp media for one year and allows users to permanently store important attachments in a contact’s Documents section using Add to Documents.
- Missed Call WhatsApp BackMissed Call WhatsApp Back automatically sends a WhatsApp message to callers when a call is missed, ensuring immediate follow-up without manual action.
- Service Booking Variables Now Available in WhatsApp Templates & FlowsService Booking variables can now be used directly inside WhatsApp Templates and WhatsApp Flows, enabling dynamic appointment details without relying on Workflows.
- CTA Buttons under WhatsApp Interactive MessageWhatsApp CTA URL Buttons let you send a single, clean “Visit Website” button inside WhatsApp Interactive Messages, with full workflow tracking, branching, and personalization.
- WhatsApp Coexistence FeatureThe WhatsApp Coexistence feature lets you connect your WhatsApp Business App to Kyrios while continuing to use the app and accessing Cloud API features inside Kyrios.
- Policy Violation Details for WhatsApp Business AccountsThis article explains how to view WhatsApp Business policy violation details and submit an appeal when a WhatsApp Business account is restricted.
- Setting Up WhatsApp in Kyrios (101)This guide explains how to set up, verify, and use WhatsApp Business in Kyrios, including number registration, business verification, templates, scheduling, and advanced features.
- WhatsApp: Template-Level AnalyticsTemplate-Level Analytics lets you measure delivery, read rates, and button engagement for individual WhatsApp message templates.
- WhatsApp Flows: In-App Appointment BookingWhatsApp Flows allow customers to book appointments directly inside WhatsApp using a guided, interactive flow connected to your Kyrios calendar.
- Managing WhatsApp Conversations: Categories, Pricing, Service Windows, and Free Entry PointsThis article explains how WhatsApp message categories, per-message pricing, the 24-hour customer service window, and free entry point conversations work, including when messages are charged or free.
- WhatsApp: Support for SnippetsSnippets allow you to send reusable, predefined messages in WhatsApp conversations within the 24-hour service window—without Meta approval.
- WhatsApp: Voice NotesLearn how to record, review, and send WhatsApp voice notes in Kyrios during an active customer conversation
- How to Manage Your WhatsApp Business ProfileThis article explains how to update your WhatsApp Business Profile, view messaging limits, and create shareable message links and QR codes for each connected WhatsApp number in Kyrios.
- How to Enable the Chat Widget for WhatsAppEnable a WhatsApp chat widget so visitors can start a WhatsApp conversation directly from your website or funnel.
- WhatsApp Media TemplatesWhatsApp Media Templates let you send pre-approved WhatsApp messages that include images, videos, documents, or location details.
- How to Create and Manage WhatsApp Templates in KyriosThis article explains how to create, manage, convert, and track WhatsApp templates in Kyrios, including variables, media headers, trigger links, buttons, and Meta approval.
- How to Send WhatsApp Media Messages with Captions in ConversationsSend WhatsApp images, videos, audio files, and documents from Conversations with optional captions for clearer customer communication.
- WhatsApp Business Display Name: Guidelines, How to Change It, and Fixes for Declined NamesLearn how to change your WhatsApp Business display name, understand Meta’s approval process, and avoid common reasons display names get declined.
- Manage WhatsApp Contacts with the Valid WhatsApp Field and Smart ListsUse the Valid WhatsApp contact field to identify a contact’s WhatsApp status, filter contacts by that status, and create a Smart List for WhatsApp outreach.
- Use WhatsApp Sender Number Selection in ConversationsWhatsApp sender number selection lets users choose which eligible connected WhatsApp number sends a message from Conversations while preserving the appropriate conversation context and WhatsApp messaging rules.
- How to Delete a WhatsApp Phone NumberDelete a connected WhatsApp phone number from Kyrios and complete the required confirmation in Meta WhatsApp Manager.
- Set Up Missed Call WhatsApp BackMissed Call WhatsApp Back lets Kyrios send a WhatsApp follow-up after a call is missed, helping the contact receive a prompt response without requiring a separate missed-call workflow.
- Native WhatsApp Voice Notes with TranscriptionsNative WhatsApp Voice Notes let users send audio from Kyrios as native WhatsApp voice messages, while recipients can use WhatsApp's own transcription feature to read supported voice notes when transcription…
- Redesigned WhatsApp Onboarding ExperienceThe redesigned WhatsApp onboarding experience provides three setup paths so businesses can connect WhatsApp to Kyrios based on their current WhatsApp configuration while reducing setup errors and protecting existing WhatsApp…
- Use the WhatsApp Customer Service Window Check in WorkflowsUse the WhatsApp: Customer Service Window Check workflow action to determine whether a contact currently has an open 24-hour WhatsApp customer service window, then route the workflow to either a…
- How to Verify Your Phone Number on WhatsApp BusinessVerify a WhatsApp Business phone number in Kyrios by opening WhatsApp settings, selecting the number awaiting verification, choosing SMS or voice call delivery, and entering the one-time password (OTP).
- How to Schedule WhatsApp MessagesSchedule WhatsApp template messages or eligible free-form WhatsApp messages from a contact conversation in Kyrios by choosing a future delivery date and time.
- Send WhatsApp Messages to Multiple Contacts with Bulk ActionsWhatsApp Bulk Actions let you send approved WhatsApp template messages to multiple contacts at once and track message processing, delivery, reads, errors, and skipped contacts.
- Send Images, Videos, Audio, and Documents Through WhatsApp in a WorkflowUse the WhatsApp Media workflow action to send supported images, videos, audio files, or documents to a contact while their WhatsApp customer service window is open.
- Send WhatsApp Snippets, Preview Templates, and Replace MediaUse WhatsApp snippets for reusable free-form responses during an open customer service window, or use approved WhatsApp templates when template messaging is required.
- Click-to-WhatsApp Ads Workflow TriggerThe Click-to-WhatsApp Ads workflow trigger starts a workflow when a contact sends a WhatsApp message after interacting with a Meta Click-to-WhatsApp ad or a Facebook Page WhatsApp call-to-action.