Who This Is For / When to Use
This feature is for businesses that rely on inbound calls and want to prevent lost leads when calls are missed.
Use this when your team is unavailable, busy, or outside business hours and you want to acknowledge the caller instantly on WhatsApp.
Overview
Missed calls often result in lost opportunities. Missed Call WhatsApp Back solves this by sending an automatic WhatsApp message immediately after a missed call.
The message reassures the caller that their attempt was noticed and provides a clear next step, such as replying with a question or booking an appointment.
This feature works independently of workflows and does not require complex automation.
Key Features and Benefits
Instant Follow-Up
A WhatsApp message is sent automatically the moment a call is missed.No Workflow Setup Required
The feature is enabled directly from Voice settings.Customizable Message Template
Edit the message text to match your brand voice and business process.Dynamic Personalization
Supports variables such as location name to personalize the message.High Engagement Channel
WhatsApp messages typically have higher open and reply rates than SMS.
How to Enable Missed Call WhatsApp Back
Step 1: Open Voice Settings
Navigate to Settings in your Kyrios account, then go to Voice.
Step 2: Open Voicemail & Missed Call Text Back
Within Voice settings, select Voicemail & Missed Call Text Back, then click Missed Call Text Back in the left menu.
Step 3: Enable Missed Call WhatsApp Back
Toggle Enable Missed call WhatsApp back to ON.
This activates automatic WhatsApp messages for missed calls.
Step 4: Review or Customize the Message (Optional)
A default WhatsApp message is provided.
Click Customize if you want to edit the message content or variables.
Step 5: Save Changes
Save your settings. The feature is live immediately after saving.
Customizing the WhatsApp Message Template
When you click Customize, the WhatsApp Template Creator opens.
What You Can Customize
Header Type
Choose Text, Image, Video, Document, or Location for the message header.Header Text
Add a short introduction such as a greeting or business name.Variables
Insert dynamic values like{{location.name}}to personalize the message.Body Message
Edit the main message text that the caller receives.
Template Approval
WhatsApp templates must be approved.
The template status must show APPROVED before messages will send.
Common Use Cases
Healthcare and Wellness
Clinics that miss calls during peak hours can automatically send a WhatsApp message offering a booking link or next steps, reducing patient drop-off.
Real Estate
Agents who are unavailable during showings can instantly acknowledge missed calls and offer to schedule a viewing.
Professional Services
Law firms and consultants can acknowledge after-hours calls and provide office hours or an intake link.
Pro Tips for Best Results
Include a Clear Call to Action
Example: “Reply here to ask a question” or “Book an appointment using the link.”Set Expectations
Mention business hours or response time to reduce uncertainty.Edit in Voice Settings Only
This template is managed inside Voice settings, not the general message template library.
FAQ
What happens when a call is missed?
A WhatsApp message is automatically sent to the caller if Missed Call WhatsApp Back is enabled.
Does this require workflows or automations?
No. This feature works independently and does not require workflows.
Can I customize the WhatsApp message?
Yes. You can edit the template, header, and variables from the Voice settings.
Does the WhatsApp template need approval?
Yes. The template must be approved before messages are sent.
Where do replies from customers appear?
Replies appear in the Conversations inbox and are logged to the contact record.