Who this is for / When to use
Use this guide if you want to:
Send WhatsApp messages inside workflows
Track WhatsApp delivery results from Meta
Trigger follow-up actions (SMS, email, internal alerts) based on delivery status
Automatically follow up missed calls with WhatsApp
Prerequisites
WhatsApp is connected and enabled in your Kyrios location
At least one approved WhatsApp message template exists
You have access to Automation > Workflows
Supported WhatsApp workflow recipes
1) WhatsApp Delivery Status recipe
Tracks whether a WhatsApp message was delivered and routes the contact accordingly.
Use this recipe to:
Stop the workflow when delivery succeeds
Send SMS or email if delivery fails or is unsuccessful
Notify your team when fallback actions are triggered
2) Missed Call WhatsApp Back recipe
Automatically sends a WhatsApp message when an incoming call is missed.
Use this recipe to:
Follow up missed inbound calls
Add a natural delay before messaging
Assign the contact to a user
Notify your team if WhatsApp delivery fails
Recipe 1: WhatsApp Delivery Status workflow
Option A: Create using the recipe template
Go to Automation > Workflows
Click + Create Workflow
Select Recipe
Choose WhatsApp Delivery Status
Result: A pre-built workflow with trigger, WhatsApp action, and condition branches is created.
Option B: Build the workflow from scratch
1) Add a trigger
Select any trigger that fits your use case (example: Customer Booked Appointment)
2) Add a WhatsApp action
Click + → WhatsApp
Select the sending phone number
Select an approved WhatsApp template
Enable Wait for WhatsApp message delivery status
Save the action
Why this matters: The toggle pauses the workflow until Meta returns a delivery result.
3) Add a condition for delivery status
Add an If/Else (Condition) action
Configure branches using Contact Details > Valid WhatsApp:
True → WhatsApp delivered successfully
False → WhatsApp delivery failed
Else → Delivery unsuccessful / no confirmation
4) Add fallback actions
True: End workflow or notify internally
False: Send SMS + internal notification
Else: Send SMS or email + internal notification
Recipe 2: Missed Call WhatsApp Back workflow
Step 1: Create the workflow
Go to Automation > Workflows
Click + Create Workflow
Select Recipe
Choose Missed Call WhatsApp Back
Step 2: Configure the trigger
Set the trigger as:
Trigger type: Call Details
Call Direction: Incoming
Call Status: busy, canceled, voicemail, no answer
Step 3: Add a delay
Add a short delay so the message feels natural.
Click + → Wait
Select Time Delay
Set 1–5 minutes
Step 4: Assign and message the contact
Add Assign to user action
Add WhatsApp action
Select an approved template
Enable Wait for WhatsApp message delivery status
Step 5: Handle delivery outcomes
WhatsApp Sent: End workflow
WhatsApp Failed: Send SMS + internal notification
WhatsApp Unsuccessful: Send SMS + internal notification
Result: Every missed call receives a follow-up, even if WhatsApp fails.
Common issues and fixes
WhatsApp message never proceeds past the action
Ensure Wait for WhatsApp message delivery status is enabled
Confirm the selected template is approved by Meta
Conditions never evaluate
Verify the condition uses Contact Details > Valid WhatsApp
Ensure the workflow includes a WhatsApp action before the condition
WhatsApp message not sent
Check WhatsApp connection under Settings → WhatsApp
Confirm the sending number is selected
FAQs
Can this workflow be used for outgoing missed calls?
No. The Missed Call WhatsApp Back recipe only supports incoming missed calls.
What delay duration is recommended?
1–5 minutes is recommended to avoid messages appearing automated.
What is the difference between Failed and Unsuccessful?
Failed: Message could not be sent due to an error
Unsuccessful: Message was sent but not delivered
Can I customize fallback messages?
Yes. You can configure different SMS or email content for each branch.
Does this work outside business hours?
Yes. You can optionally add a Business Hours condition before the WhatsApp action to change messaging after hours.