Who This Is For / When to Use
Account owners and admins using WhatsApp actions inside workflows
Teams monitoring WhatsApp delivery, read rates, and failures
Anyone exporting WhatsApp performance data for reporting or optimization
What WhatsApp Workflow Statistics Show
WhatsApp Workflow Statistics track message performance per WhatsApp action, not globally.
Metrics available:
Total messages triggered
Pending messages
Sent messages
Delivered messages
Read messages
Failed messages
Each metric is tied to a specific WhatsApp action within a workflow.
How to Access WhatsApp Workflow Statistics
Step 1: Open or create a workflow
Go to Automations > Workflows.
Click + Create Workflow or open an existing workflow.
Step 2: Open the workflow builder
From the workflow list, click the three-dot menu on a workflow.
Select Edit workflow.
Step 3: Add or select a WhatsApp action
In the workflow builder, click the + icon to add a new step.
Choose WhatsApp from the Actions list.
Step 4: Open Statistics for the WhatsApp action
Click the WhatsApp action block in the workflow.
Select the Statistics tab on the right panel.
Viewing WhatsApp Statistics Details
Step 5: Review summary metrics
The Statistics panel displays:
Total
Pending
Sent
Delivered
Read
Failed
Each value updates based on the selected date range.
Step 6: View message-level details
Click View Details under any metric.
A detailed table opens showing:
Contact name
Phone number
Message status
Timestamp
Exporting WhatsApp Workflow Statistics
Step 7: Export statistics data
In the Statistics view, click Export.
Download the file for reporting or analysis.
WhatsApp Message Status Definitions
Each message falls into exactly one status.
Total
Total number of WhatsApp messages triggered for the selected date range.Pending
Messages queued but not yet triggered.Sent
Message sent from Kyrios (one gray tick in WhatsApp).Delivered
Message delivered to the recipient (two gray ticks).
Includes recipients with Read Receipts disabled.Read
Message opened by the recipient (two blue ticks).Failed
Message failed due to an error such as:Recipient not on WhatsApp
Blacklisted or unapproved template
WhatsApp account restrictions
Exceeded Meta messaging limits
Common Issues and Fixes
Messages show as Failed
Verify the WhatsApp template is approved
Confirm the phone number is registered on WhatsApp
Check Meta messaging limits
Ensure the WhatsApp account is not restricted
Read count is lower than expected
Some recipients disable Read Receipts
These messages appear as Delivered, not Read
Use Cases
Monitoring campaign performance
Track delivery and read rates for WhatsApp marketing workflows.
Improving customer follow-ups
Identify unread messages and trigger backup channels like SMS or email.
Compliance and template optimization
Detect failures caused by blacklisted or non-compliant templates.
Customer support visibility
Confirm whether customers have received and opened critical messages.
Reporting and analytics
Export WhatsApp statistics for internal or client reporting.
FAQ
What data does WhatsApp Workflow Statistics provide?
WhatsApp Workflow Statistics show total, pending, sent, delivered, read, and failed message counts for a specific WhatsApp action in a workflow.
Where do I find WhatsApp statistics for a workflow?
Open the workflow, select the WhatsApp action, and click the Statistics tab.
What does the “Total” metric represent?
It represents the total number of WhatsApp messages triggered by that WhatsApp action during the selected date range.
What is the difference between Sent and Delivered?
Sent means the message was dispatched by Kyrios. Delivered confirms the message reached the recipient’s device.
Why are some messages marked Delivered but not Read?
If a recipient disables Read Receipts, their messages are recorded as Delivered instead of Read.
What causes WhatsApp messages to fail?
Common reasons include invalid phone numbers, unapproved templates, account restrictions, or exceeded Meta limits.
Can I export WhatsApp Workflow Statistics?
Yes. Click Export in the Statistics view to download the data.
Can I see individual message records?
Yes. The detailed view shows contact name, phone number, message status, and timestamp for each message.
Are failed messages retried automatically?
Retries depend on your workflow configuration. Many accounts trigger fallback actions such as SMS or email instead.