Who This Is For / When to Use
Use WhatsApp Voice Notes when:
You want faster, more personal replies than text.
A customer is already in an active WhatsApp conversation.
Tone and clarity matter (support explanations, confirmations, reminders).
Requirements and Limits
An active WhatsApp conversation must exist.
WhatsApp’s 72-hour response window applies.
Maximum voice note length: 10 minutes.
Microphone permission must be allowed in your browser.
Step-by-Step: Send a WhatsApp Voice Note
1. Allow Microphone Access (One-Time Setup)
Your browser must allow microphone access for Kyrios.
Open the Kyrios app in your browser.
Click the browser’s site controls (lock icon in the address bar).
Enable Microphone permissions.
2. Open an Active WhatsApp Conversation
Go to Conversations.
Select an active WhatsApp conversation.
Confirm the message composer shows "WhatsApp" above the input field.
3. Start Recording the Voice Note
In the message composer, click the microphone icon.
Recording starts immediately.
4. Review or Discard the Recording
After you stop recording:
Use Play to review the audio.
Click X to discard and re-record.
5. Send the Voice Note
Click the checkmark to send the voice note.
The message appears in the conversation thread.
What the Customer Can Do
Once delivered, the customer can:
Play the voice note in WhatsApp.
Adjust playback speed (1x, 1.5x, or 2x).
Download the audio file (WhatsApp supported behavior).
Common Issues and Fixes
Microphone Button Is Missing or Disabled
Check browser microphone permissions.
Refresh the Kyrios page after enabling access.
Ensure no other application is actively using the microphone.
Voice Note Will Not Send
Confirm the WhatsApp conversation is still active.
Verify you are within the 72-hour reply window.
Check your internet connection.
FAQ
Can I send a voice note without an active conversation?
No. Voice notes can only be sent within an active WhatsApp conversation and within the 72-hour reply window.
What is the maximum voice note length?
The maximum length is 10 minutes per voice note.
Can I listen to the recording before sending?
Yes. After recording, the voice note stays in a review state until you either send or discard it.
Can customers change playback speed?
Yes. WhatsApp allows recipients to play voice notes at faster speeds.
Can I send multiple voice notes in one conversation?
Yes. You can record and send multiple voice notes in the same WhatsApp conversation.