Manage WhatsApp Settings

To open WhatsApp Settings:

The WhatsApp Business page contains three primary tabs:

Use these tabs to manage the main components of the account's WhatsApp Business configuration.

The header of the WhatsApp Business page provides an account-level view of WhatsApp status and recent messaging activity. It displays:

The delivered-message metric can also display a percentage change for recent delivery performance. The three-dot menu in the upper-right corner provides account-level actions, including:

Use the status and message totals for a quick view of whether the WhatsApp connection is active and how messaging has performed during the previous seven days.

The Numbers tab contains phone numbers connected to WhatsApp Business. To open the Numbers area:

From this tab, you can:

To add a phone number:

The configuration window warns that connecting a phone number to this WhatsApp integration can affect whether that number can continue to be used in the WhatsApp mobile app. Review the warning shown during setup before proceeding.

The Numbers tab also provides a Create Engagement Ad option. To continue to ad creation:

You will leave the current WhatsApp Settings page and continue the engagement ad setup in Ad Manager.

Click Cancel instead if you do not want to leave the current page.

The Templates tab is used to create, find, organize, and manage WhatsApp message templates. To open it:

The Templates area includes:

Use the search field to locate an existing template and folders to organize larger template libraries.

To begin creating a template:

After selecting the creation method, complete the template configuration.

When creating a blank template, configure each section of the message before submitting it. Available fields include:

Variables can be inserted into supported template fields for personalization.

When the template is complete, click Create to submit it.

The Flows tab contains WhatsApp Flows configured for the account.

To open it:

The flow list can display information such as:

You can also search for an existing flow by name. To create a flow, click + Create Flow.

Flow creation uses a three-step process.

In Step 1 of 3:

The calendar determines the appointment-booking context used by the WhatsApp Flow. The interface notes that default form fields are used for booking appointments within WhatsApp Flows. Additional custom-field data may need to be collected separately.

In Step 2 of 3, review the fields included in the appointment-booking flow. Displayed fields can include:

A preview panel shows how the flow will appear to the contact.

Review the fields and preview, then click Next to continue. The interface also indicates that guests cannot be added through WhatsApp Flows.

In Step 3 of 3, configure the message that launches the WhatsApp Flow.

You can configure:

Variables can be added to supported message fields. The button text is the call to action the contact selects to open the flow. When finished:

Review the message preview before publishing to confirm the message and button appear as expected.

The Disconnect action removes the current connection between Kyrios and the connected WhatsApp account. To access it:

Use this action when you need to sever the current WhatsApp connection without selecting the separate subscription cancellation action.

The Cancel Subscription action is available from the same account-level menu as Disconnect. To access it:

Use this option when you intend to end the WhatsApp subscription rather than only disconnect the current WhatsApp connection.

Go to Settings > WhatsApp inside the Kyrios account. The WhatsApp Business page contains the Numbers, Templates, and Flows tabs.

Open Settings > WhatsApp > Numbers and click + Add Number. Complete the phone number configuration and verification process shown on screen.

Open Settings > WhatsApp > Templates and use Search By Name. Templates can also be organized into folders from the Templates area.

Open Settings > WhatsApp > Flows and click + Create Flow. Flow creation guides you through selecting a calendar, reviewing fields, and creating the message used to launch the flow.

Use Save as Draft in the final flow step. A draft can remain unpublished until its configuration is ready.

Disconnect removes the current WhatsApp connection. Cancel Subscription is the separate action used to end the WhatsApp subscription. Both options are available from the three-dot menu in the WhatsApp Business header.

The Numbers tab is used to review and manage WhatsApp phone numbers, add another number, review number status and quality, and start creation of a WhatsApp engagement ad.

The Templates tab is used to search, create, organize, and manage WhatsApp message templates. It also provides access to the WhatsApp Template Rewriter, Create Folder, and + Create Template options.

Blank Template starts a template that you configure manually. AI Template provides the available AI-assisted template creation option. Both options are available from the + Create Template menu.

The Flows tab is used to create and manage WhatsApp Flows. The current flow creation experience guides you through selecting an appointment calendar, reviewing the fields included in the flow, and creating the WhatsApp message that launches it.

Yes. In the final flow creation step, click Save as Draft to save the flow without publishing it.

No. The Flow configuration interface states that WhatsApp Flows do not support adding guests.

The Configure Phone Number window provides options to select from available phone numbers or enter your own phone number. Review the warning displayed during configuration because connecting the number can affect its use in the WhatsApp mobile app.