What WhatsApp Media Messaging Does
WhatsApp media messaging lets users send supported files directly from Conversations.
Users can send media by:
Uploading a file from their device
Selecting a file from Media Storage
Adding message text that sends as the media caption
This helps teams share files without leaving Conversations.
Availability and Requirements
WhatsApp must be connected before users can send WhatsApp messages from Conversations.
Before sending media, confirm:
The conversation channel is set to WhatsApp
The file type is supported
The file size is within WhatsApp limits
The customer can receive WhatsApp messages
WhatsApp messaging rules may apply outside an active customer service window.
Supported WhatsApp Media Types and File Limits
Media Type | Supported Formats | Maximum File Size |
Images | PNG, JPG, JPEG | 5 MB |
Videos | MP4, 3GP | 16 MB |
Audio | AAC, AMR, MP3, M4A | 16 MB |
Documents | TXT, PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX | 100 MB |
Unsupported files may fail before sending or show an upload error.
How to Send WhatsApp Media from the Composer
Open Conversations.
Open the contact’s WhatsApp conversation.
Confirm WhatsApp is selected in the composer.
Click the attachment icon.
Choose Upload from System.
Select a supported file from your device.
Add text in the composer if you want a caption.
Send the message.
If the uploaded file is supported, it appears in the composer before sending.
How to Send WhatsApp Media from Media Storage
Open Conversations.
Open the contact’s WhatsApp conversation.
Confirm WhatsApp is selected in the composer.
Click the attachment icon.
Choose Media Storage.
Browse or search for the file in Media Storage.
Select a supported file.
Add text in the composer if you want a caption.
Send the message.
How Captions Work with WhatsApp Media
When media and text are sent together, the composer's text is used as the caption. Captions are supported when media is uploaded from the composer or selected from Media Storage. When multiple attachments are sent with composer text, the text is used as the caption across the sent attachment messages.
Unsupported File Behavior
If a file is not supported, Kyrios displays an error and skips the upload.
Use the supported file types and size limits in this article before trying again.
Saving WhatsApp Media to Documents
WhatsApp media assets may expire. Save important media to Documents when the file must remain accessible for long-term reference. Use this for:
Customer-submitted documents
Proof files
Signed assets
Business-critical attachments
Common Issues and Fixes
The file did not upload
Check the file format and file size. Unsupported files are skipped.
The caption did not send
Enter the caption text in the composer before sending the media.
I do not see Media Storage as an option
Confirm you are using the updated Conversations experience and that the attachment menu is open.
The media is no longer accessible later
WhatsApp media can expire. Save important files to Documents.
FAQ
Can I send captions with WhatsApp media?
Yes. Add text in the composer before sending the media.
Can I attach files from Media Storage?
Yes. Select Media Storage from the attachment menu in the WhatsApp composer.
What happens if I upload an unsupported file?
Kyrios shows an error and skips the upload.
Can I send multiple attachments?
Yes. Supported attachments can be sent from the composer or Media Storage.
Why should I save WhatsApp media to Documents?
Save WhatsApp media to Documents when you need long-term access to the file.