Who This Is For / When to Use
Users uploading images or videos to Funnels, Websites, or Social Planner
Teams managing shared brand assets in Media Storage
Anyone troubleshooting upload errors due to file type or size limits
Builders using Forms, Surveys, or Membership content with uploads
What Is Media Storage
Media Storage is a centralized library where you can upload, manage, and reuse files across Kyrios features.
You can access it from the left sidebar. Uploaded files can then be selected inside Funnels, Websites, Social Planner, Emails, and more.
Funnels: Supported Media Types
When adding media inside Funnels, the allowed file types depend on the element being used (for example, Image or Video elements).
Image Uploads in Funnels
Open a Funnel
Select an Image element
Click to open the Media Library
Upload or select an image file
Allowed Image File Types (Funnels)
PNG (
.png)JPEG (
.jpg,.jpeg,.jfif,.pjpeg,.pjp)TIFF / X-TIFF (
.tif,.tiff)WEBP (
.webp)SVG (
.svg)ICON (
.ico,.cur)GIF (
.gif)
Maximum Upload Size (Funnels)
Images: 100 MB
Videos: 4 GB
Documents: 100 MB
Audio: 100 MB
Social Planner: Supported Media Types
Images in Social Planner
Maximum file size: 10 MB
Videos in Social Planner
Supported video formats:
AVI (
.avi)QuickTime (
.qt,.qtc,.mov,.moov)MP4 (
.mp4)Ogg (
.ogv)Windows Media Video (
.wmv,.asf)WebM (
.webm)
Maximum video file size: 1 GB
Media Storage: Allowed File Types
Images
PNG (
.png)JPEG (
.jpg,.jpeg,.jfif,.pjpeg,.pjp)TIFF / X-TIFF (
.tif,.tiff)WEBP (
.webp)SVG (
.svg)ICON (
.ico,.cur)GIF (
.gif)
Documents
PDF (
.pdf)Word (
.doc,.docx)Excel (
.xls,.xlsx,.xlsm)PowerPoint (
.ppt,.pptx,.pptm)Text (
.rtf,.txt)
Video
AVI (
.avi)QuickTime (
.qt,.qtc,.mov,.moov)MP4 (
.mp4)MPEG (
.mpg)Ogg (
.ogv)Windows Media Video (
.wmv,.asf)WebM (
.webm)
Audio
AIFF (
.aif,.aiff,.aifc)MIDI (
.midi,.mid)WAV (
.wav)Ogg Audio (
.oga)WebM Audio (
.weba)
Maximum Upload Sizes (Media Storage)
Videos: 4 GB
Documents: 100 MB
Audio: 100 MB
Images: 100 MB
Memberships: Course Media Uploads
Course Videos
Supported video formats:
AVI
QuickTime
MP4
Ogg
Windows Media Video
WebM
Maximum file size: 4 GB
Other Course Files
Uploaded via Add Files inside a course
All file types allowed
Maximum file size: 50 MB
Forms & Surveys: File Uploads
Forms and Surveys allow file uploads through File Upload fields.
Files are stored with the form submission
Files can also appear on the related contact record
All file types allowed
Maximum file size: 50 MB per account
Common Issues and Fixes
Upload fails
Check the file size against the feature limit
Confirm the file extension is supported for that feature
File not visible elsewhere
Ensure the upload was added via Media Storage or the correct feature
Confirm user permissions allow access
Social post rejected
Verify the file meets Social Planner limits, not Media Storage limits
FAQs
What image file types are allowed in Media Storage?
PNG, JPEG, TIFF, WEBP, SVG, ICON, and GIF formats are supported.
What is the maximum video size in Funnels?
4 GB.
Can I upload documents in Forms and Surveys?
Yes. All file types are allowed up to 50 MB per account.
What video formats are supported in Social Planner?
AVI, QuickTime, MP4, Ogg, Windows Media Video, and WebM.
Is there a size limit for Social Planner videos?
Yes. The maximum size is 1 GB.
Can team members access Media Storage files?
Yes, based on user permissions in the account.
Are SVG files supported for logos?
Yes. SVG files are supported and recommended for logos due to clarity and smaller file size.