Who This Is For / When to Use
Users uploading images, videos, or documents into Kyrios
Teams managing assets in Media Storage
Anyone troubleshooting file upload errors or size limitations
What Is Media Storage in Kyrios
Media Storage is the centralized system for storing and managing files used across Kyrios products.
You can get to the Media Library and preview files by navigating to Media Storage > Folder/File.
It supports:
Images
Videos
Audio
Documents
Fonts
Archives
Each file has metadata such as:
Filename
File type (extension)
File size
Dimensions (for images)
Upload date
Supported File Types
Images
PNG (.png)
JPEG (.jpg, .jpeg)
GIF (.gif)
TIFF (.tif, .tiff)
WEBP (.webp)
SVG (.svg)
ICO (.ico)
Videos
MP4 (.mp4)
MOV (.mov)
AVI (.avi)
WMV (.wmv)
WebM (.webm)
Audio
MP3, WAV, OGG, M4A, AIF
Documents
PDF
DOC / DOCX
XLS / XLSX
PPT / PPTX
TXT / CSV
Other
ZIP files
Fonts (TTF, OTF, WOFF)
JSON, CSS
File Size Limits by Product
Image Upload Limits
Product | Max File Size |
Media Storage | 100MB |
Social Planner | 10MB |
Sites & Funnels | 100MB |
Courses | 50MB |
Forms (File Upload) | 50MB |
Video Upload Limits
Product | Max File Size |
Media Storage | 4GB |
Social Planner | 1GB |
Sites & Funnels | 4GB |
Courses | 5GB |
Forms (File Upload) | 50MB |
Document & Other File Limits
Product | Max File Size |
Media Storage | 100MB |
Social Planner | 100MB |
Sites & Funnels | 100MB |
Courses | 50MB |
Forms (File Upload) | 50MB |
Where File Upload Limits Apply
File limits vary depending on where the file is used:
Media Storage: Highest limits for most file types
Social Planner: Lower limits for faster posting performance
Sites & Funnels: Optimized for web delivery
Courses: Balanced for streaming and downloads
Forms: Strict limits to prevent large uploads from users
How File Size and Dimensions Affect Usage
File Size
Large files may fail to upload if they exceed limits
Larger files can slow page load times
Image Dimensions
Small images stretched large will appear pixelated
Large images resized smaller may lose detail
File Type Compatibility
Some builders support specific formats only (e.g., PNG vs SVG)
Unsupported formats will not upload or render
Preview Behavior
Most files display a preview inside Media Storage
Some file types download instead of previewing, depending on browser support
Image and video thumbnails are shown when available
Common Issues and Fixes
File Won’t Upload
Cause: File exceeds size limit
Fix: Compress or reduce file size before uploading
File Uploads but Won’t Display Properly
Cause: Unsupported format or incorrect dimensions
Fix: Convert to supported format (e.g., PNG, JPG, MP4)
Image Looks Blurry
Cause: Low native resolution scaled up
Fix: Upload higher-resolution image or use SVG
Upload Works in Media Storage but Not in Social Planner
Cause: Lower size limits in Social Planner
Fix: Resize or compress file under 10MB
FAQ
What is the maximum file size I can upload?
Media Storage supports:
Up to 100MB for most files
Up to 4GB for videos
Why does my file upload in one place but not another?
Different Kyrios products have different limits. For example:
Social Planner has stricter limits than Media Storage
Can I upload files through forms?
Yes. File upload fields in forms allow users to submit files, but:
Maximum file size is typically 50MB
Why does my image look pixelated?
The image resolution is too small for how it is displayed. Use a higher-resolution file or SVG format.
Are all file types previewable?
No. Some files (like ZIP or certain document types) may only be downloadable depending on browser behavior.