Who This Is For / When to Use
Teams sending WhatsApp appointment confirmations or reminders
Businesses using Service Booking with WhatsApp messaging
Users who want consistent variables across Workflows, Templates, and Flows
What’s Changed
Expanded Variable Availability
Service Booking variables that were previously limited to Workflows only are now available in:
WhatsApp Templates
WhatsApp Flows
Workflows (unchanged)
This allows the same appointment data to be reused across all WhatsApp message entry points.
Supported Service Booking Variables
You can now insert the following Service Booking variables when building WhatsApp Templates or Flows:
End Date
End Time
End Date Time
Day of the Week
Month
Name of Month
Timezone
Meeting Location
Notes
Cancellation Link
Reschedule Link
Each variable dynamically pulls data from the related Service Booking record at send time.
How to Use Service Booking Variables in WhatsApp Templates
Step 1: Open the WhatsApp Template or Flow Builder
Navigate to WhatsApp Templates or WhatsApp Flows and begin editing or creating a message.
Step 2: Insert a Variable
Click Add Variable inside the message editor and select a Service Booking variable from the list.
NOTE: Image is illustrative only; the feature works the same even if the UI layout differs slightly.
Step 3: Save and Publish
Once added, the variable will automatically populate with booking data when the message is sent.
What This Enables
More Personalized WhatsApp Messages
Include appointment dates, times, and locations directly in templates
Reduce manual message customization
Consistent Messaging Across WhatsApp
Use the same variables in:
Workflows
WhatsApp Templates
WhatsApp Flows
No Additional Setup Required
The update is live automatically
No migrations or settings changes are needed
Common Issues and Fixes
Variables Not Populating
Ensure the message is triggered from a valid Service Booking context
Confirm the contact has an associated booking
Variable Not Visible in Selector
Only Service Booking–related templates and flows will show these variables
Refresh the editor if the update does not appear immediately
FAQ
Can I still use these variables in Workflows?
Yes. Service Booking variables continue to work in Workflows exactly as before.
Do existing WhatsApp Templates need to be updated?
No. Existing templates continue to work. You can add Service Booking variables to new or edited templates at any time.
Are these variables supported in WhatsApp Flows?
Yes. The same Service Booking variables are available in both WhatsApp Templates and WhatsApp Flows.
Is any manual configuration required to enable this?
No. The feature is enabled automatically for all accounts.
Are these variables available outside WhatsApp?
No. This update applies to WhatsApp Templates, WhatsApp Flows, and Workflows only.