Before You Begin
Before enabling Missed Call WhatsApp Back:
You must have access to Settings > Phone System.
WhatsApp must be connected and active for the account.
The contact must be reachable through WhatsApp for the WhatsApp message to be delivered.
Your business is responsible for using WhatsApp messaging in accordance with its applicable consent and messaging requirements.
If WhatsApp is not connected, Kyrios displays a Connect WhatsApp option in the Missed Call Text Back settings.
Open the Missed Call Text Back Settings
From the main Kyrios navigation, click Settings.
In Settings, select Phone System.
Select the Voice tab.
Select Voicemail & Missed Call TextBack.
Select Missed Call Text Back.
The Missed Call Text Back page contains separate controls for SMS missed call textback and WhatsApp missed call follow-up.
Enable Missed Call WhatsApp Back
Locate Enable Missed call WhatsApp back.
Select the checkbox to enable the feature.
If WhatsApp is not yet connected, the same page displays Connect WhatsApp and indicates that an active WhatsApp subscription is required.
Click Connect WhatsApp if a WhatsApp connection still needs to be configured.
Complete the WhatsApp connection process before relying on missed-call WhatsApp follow-up.
After the WhatsApp connection is active and Enable Missed call WhatsApp back is selected, the feature is enabled for missed-call follow-up.
Customize the Missed Call Text Back Message
On the Missed Call Text Back page, click Customize beside the SMS message.
Edit the message in the Missed Call Text Back window.
Optionally enter a phone number and use Send Test when that option is available.
Click Save.
Test Missed Call WhatsApp Back
After enabling the feature, place a test call to your Kyrios phone number and allow the call to become a missed call. Then confirm:
The call is treated as missed.
The expected WhatsApp follow-up is delivered to the test contact.
The sending WhatsApp connection is active.
The contact's phone number is valid for WhatsApp.
Testing with a real missed-call scenario is the best way to verify the account configuration before relying on the feature for incoming leads.
Common Issues and Fixes
Missed Call WhatsApp Back does not send a message
Confirm that Enable Missed Call WhatsApp Back is selected and that WhatsApp is connected for the account. The settings page requires an active WhatsApp connection for this feature.
I see a Connect WhatsApp button
WhatsApp has not yet been fully connected for this feature. Click Connect WhatsApp and complete the connection process before testing Missed Call WhatsApp Back.
The contact did not receive the WhatsApp message
Confirm that the contact's number is valid and reachable through WhatsApp. Also confirm that the account's WhatsApp connection is active before testing again.
The contact received more than one missed-call follow-up
Review any workflows that separately send messages after missed calls.
FAQ
Can I use Missed Call WhatsApp Back without building a workflow?
Yes. Missed Call WhatsApp Back is configured directly under Settings > Phone System > Voice > Voicemail & Missed Call TextBack > Missed Call Text Back. A separate workflow is not required to enable the setting.
Do I need WhatsApp connected before enabling Missed Call WhatsApp Back?
Yes. The Missed Call Text Back page states that an active WhatsApp subscription is required and provides a Connect WhatsApp option when a connection still needs to be completed.
Where do I enable Missed Call WhatsApp Back?
Go to Settings > Phone System > Voice > Voicemail & Missed Call Text Back> Missed Call Text Back, then select Enable Missed Call WhatsApp Back.
What happens if the contact cannot receive WhatsApp messages?
The WhatsApp follow-up cannot be relied on for a contact who is not reachable through WhatsApp.