Who This Is For / When to Use
This article is for Kyrios users who want real-time visibility when leads engage with emails.
Use this setup when timely follow-up is required, such as sales outreach, deal monitoring, or high-priority campaigns.
How Email Open Notifications Work
Email open notifications use the Email Events workflow trigger.
When a contact opens an email sent from Kyrios, the workflow triggers and sends an internal notification through the selected channel (email, in-app notification, SMS, or WhatsApp).
Only emails sent from Kyrios are eligible for Email Events tracking.
Step 1: Create a New Workflow
A workflow must be created before adding the Email Events trigger.
Steps
Go to Automation → Workflows.
Click + Create Workflow.
Select Start from Scratch.
Enter a clear workflow name.
Step 2: Add the Email Events Trigger
The Email Events trigger starts the workflow when an email interaction occurs.
Steps
Click Add New Trigger.
Select Email Events.
Set Event to Opened.
(Optional) Add a filter to limit events to a specific workflow or email sequence.
Click Save Trigger.
Step 3: Add an Internal Notification Action
The Internal Notification action sends the alert when the email is opened.
Steps
Click the + icon below the trigger.
Select Internal Notification.
Choose the Type of Notification (Email, Notification, SMS, or WhatsApp).
Customize the message using custom values such as contact name or email.
Click Save Action.
Step 4: Publish and Test the Workflow
The workflow must be published to activate notifications.
Steps
Toggle the workflow from Draft to Publish.
Send the target email to a test email address you own.
Open the email.
Confirm the internal notification is received.
Step 5: Monitor Workflow Execution
Execution Logs confirm whether notifications are firing correctly.
Steps
Open the workflow.
Click the Execution Logs tab.
Review email open events and notification status.
Use execution details to troubleshoot skipped or failed actions.
Best Practices for Email Open Notifications
Test using a real inbox you control
Avoid aggressive notification frequency
Filter by workflow to reduce noise
Include identifying details in notification messages
Combine with Stop on Response for sales workflows
Common Issues and Fixes
Notification Not Received
Cause: Workflow not published or trigger not firing.
Fix: Confirm workflow is published and Email Events trigger is set to Opened.
Notification Triggers for All Emails
Cause: No workflow filter applied.
Fix: Add a workflow or campaign filter in the Email Events trigger.
Email Opens Not Detected
Cause: Email tracking disabled or images blocked by recipient.
Fix: Confirm email tracking is enabled and test with a different inbox.