Who This Is For / When to Use
This feature is for teams using Conversation AI who want to prevent dropped conversations without manual follow-up. Use Auto Follow-Up when contacts stop responding, ask to reconnect later, or go quiet mid-conversation.
What Auto Follow-Up Does
Auto Follow-Up automatically sends outbound messages when specific inactivity or follow-up scenarios occur. It uses conversation history and predefined rules to decide when and how to follow up, ensuring consistent engagement without spamming contacts.
Supported Auto Follow-Up Scenarios
Auto Follow-Up works only when one of the following scenarios is enabled:
Contact stopped replying – Triggered when a contact becomes inactive.
Contact is busy – Triggered when a contact indicates they cannot respond right now.
Contact requested follow-up – Triggered when a contact explicitly asks to be contacted later.
Each scenario operates independently and has its own timing and actions.
How Auto Follow-Up Timing Works
Each scenario supports up to 5 follow-up messages. Every follow-up is scheduled using a delay you define (minutes or hours) from the last qualifying event.
If a contact replies at any point:
The follow-up sequence stops immediately
No additional follow-ups are sent unless the scenario triggers again
How to Set Up Auto Follow-Up
Step 1: Navigate to Auto Follow-Up
Auto Follow-Up is configured inside each Conversation AI bot.
Go to Conversation AI
Open your bot
Select Bot Goals
Click Auto Follow-Up
Step 2: Enable Predefined Scenarios
Each follow-up scenario must be enabled individually.
Toggle on the scenario (Stopped Replying, Busy, or Requested Follow-Up)
Enter a Scenario Name
Define the delay for each follow-up step
Step 3: Customize Follow-Up Messages and Workflows
Each follow-up step supports two optional actions:
Let AI Send the Message
The AI generates a context-aware follow-up based on the conversation.Trigger Workflow
Triggers a Kyrios workflow for actions like tagging, assigning, or notifications.
This does not trigger another bot.
You may enable either option or both.
Step 4: Set Active Working Hours (Optional)
Follow-ups can be restricted to business hours.
Enable Set Working Hours for Follow-Up
Define allowed days and time ranges
Messages scheduled outside these hours are delayed until the next active period
Dynamic Channel Switching
Dynamic Channel Switching allows Auto Follow-Up to continue the conversation on another channel if the contact becomes inactive on the current one.
Example: SMS → Email
Can be disabled if channel switching is not desired
Prevents conversations from stalling due to channel fatigue
What Happens When a Contact Responds
When a contact replies:
All scheduled follow-ups are cancelled
The scenario resets
The conversation continues normally with no extra messages sent
This prevents over-messaging and ensures respectful engagement.
Where to Track Follow-Up Activity
All scheduled and completed follow-ups appear in the Response Info panel on the contact record. This includes:
Triggered scenario
Scheduled time
Message or workflow used
Common Issues and Fixes
Follow-ups are not sending
Cause: Scenario is disabled or outside working hours
Fix: Enable the scenario and confirm working hours are set correctly
Messages are sending late
Cause: Follow-up time falls outside business hours
Fix: Adjust Follow-Up Hours or remove working hour restrictions
Workflow triggered but no message sent
Cause: “Let AI Send the Message” is disabled
Fix: Enable AI messaging if a follow-up message is required
Related Articles
Conversation AI Overview – How bots work in Kyrios
Bot Goals Explained – Understanding bot actions and triggers
Workflows Overview – Using workflows without triggering bots