Conversations
View and manage conversations across communication channels.
23 articles
- Conversation AI - Auto FollowupAuto Follow-Up allows a Kyrios Conversation AI bot to automatically re-engage contacts who become inactive, say they are busy, or request a follow-up—using timed messages, AI responses, or workflows while…
- Communities - GoLive from groups directlyGo Live allows community admins to host live video, audio, and chat sessions directly inside a Kyrios community group using either an interactive meeting room or external streaming software.
- Conversations: TikTok DMs and CommentsTikTok DMs and Comments Automation in Kyrios allows businesses to automatically respond to TikTok messages and comments, capture leads, and manage conversations from a single inbox using workflows.
- Conversations: View Info on SMS & MMS Error MessagesKyrios now displays clear, plain-language explanations for failed SMS and MMS messages directly in Conversations, replacing confusing error codes with actionable guidance and support links.
- Conversations: Internal ChatInternal Chat lets team members communicate privately inside the Conversations module without involving contacts or customers.
- Conversations - SnippetsSnippets let you create, organize, search, and reuse predefined text or email messages directly inside Conversations to save time and maintain consistent communication.
- Bot Status for Individual ContactsBot Status for Individual Contacts lets you control whether the Conversation AI Bot is active, snoozed, or inactive for a specific contact directly from the conversation composer.
- Conversations: Group Chat for SMSGroup Chat for SMS lets you send and receive SMS messages with multiple contacts in a single conversation thread using one business phone number.
- How to Attach Files to an Email or SMSLearn how to attach files to emails or SMS messages in Kyrios, including how large files are automatically handled using Media Storage.
- How to Schedule Email and SMSThis article explains how to schedule Email and SMS messages from the Conversations page, including manual scheduling, AI Send Time Optimization, viewing scheduled messages, selecting SMS numbers, and canceling scheduled…
- Simplify Tasks and Notes in the Conversations ModuleYou can now add, edit, complete, and delete tasks and notes directly inside the Conversations module, without leaving the conversation view.
- Activity Cards in ConversationsActivity Cards display system-generated updates inside a contact’s conversation timeline so users can track key actions without leaving the conversation.
- How to Use Trigger Links in SMSTrigger Links allow you to insert special links into SMS messages that automatically trigger workflows or actions when clicked.
- Using Filters and Bulk Actions in ConversationsUse Filters and Bulk Actions in Conversations to quickly organize, prioritize, and manage up to 100 conversations at once.
- Conversations 101: OverviewThis article explains the redesigned Conversations experience in Kyrios, including layout, messaging, filtering, and team collaboration features.
- Getting Started: Set Up Email, Phone, and SMSThis guide explains how to set up email sending, purchase phone numbers, enable call forwarding, and communicate with contacts using Email, SMS, and Calls in Kyrios.
- Managing Appointments in ConversationsManage canceled and deleted appointments directly inside Conversations, including viewing appointment details and adding appointment-specific notes.
- How to Create and Install a Live Chat WidgetCreate, customize, and deploy a Live Chat widget on your website to engage visitors in real time and optionally automate responses using Conversational AI.
- Web Chat Inside ConversationsUse Web Chat to route website chat widget messages into the Kyrios Conversations inbox.
- What Are Conversation Filters?Conversation Filters help users control which conversations appear in the Kyrios inbox based on selected rules, values, and logic.
- What are Conversation Views?Conversation Views are saved filter sets inside the Conversations Inbox that help users quickly access conversations matching specific criteria.
- Manage Conversation Read and Unread StatusConversation read status helps teams identify which conversations still require attention by keeping them unread until a user replies, manually marks them as read, or a workflow updates the status.
- Add and Filter Internal Comments in ConversationsInternal comments are private notes that team members can add to a conversation for collaboration without sending the content to the contact.