Who This Is For / When to Use
Users who want to pause automation for a single contact without affecting others.
Teams switching between AI-driven conversations and manual human responses.
Situations where a contact requires personal handling or reduced automation.
What Is Bot Status for Individual Contacts
Bot Status for Individual Contacts allows you to manage the Conversation AI Bot on a per-contact basis.
Changes apply only to the selected contact and do not affect global bot settings or other contacts.
Each contact can have one of three statuses:
Active
Sleep / Snooze
Inactive
Where to Find the Bot Status Control
You can manage bot status directly from an open conversation.
Open Conversations
Select a contact
Look at the bot icon in the message composer area
[Screenshot: 1763673112021-image2.png]
Bot Status Options Explained
Active
The bot is enabled and can respond normally.
A green indicator confirms the bot is active.
Use this when:
You want the AI Bot to handle replies, automation, or AI-driven engagement for the contact.
Sleep / Snooze
Temporarily pauses the bot.
You can set a time duration for automatic reactivation.
Steps:
Click the bot status icon.
Select Sleep / Snooze.
Enable Reactivate bot after.
Choose a time duration (for example, 24 hours).
What happens next:
The bot remains inactive during the snooze period.
The system automatically reactivates the bot when the timer ends.
Inactive
Fully turns off the bot for the contact.
No automatic responses from the AI Bot.
Optional reactivation timer can be set, or left disabled for indefinite inactivity.
Use this when:
A human should fully manage the conversation without AI involvement.
Automatic Bot Deactivation Scenarios
The Conversation AI Bot may automatically switch to Inactive for a contact when:
The maximum message limit is reached.
A manual message is sent by a user.
System safeguards prevent over-automation.
These actions help preserve natural, human-led conversations.
Visual Indicators
Green icon: Bot is Active.
Status message text: Confirms whether the bot is active, snoozed, or inactive within the composer.
Common Issues and Fixes
Bot is not responding
Cause: Bot status is set to Sleep/Snooze or Inactive.
Fix: Open the conversation and switch the status to Active.
Bot did not reactivate automatically
Cause: Reactivation timer was not enabled.
Fix: Reapply Sleep/Snooze and ensure Reactivate bot after is checked.
Bot turned off unexpectedly
Cause: Message limits or manual intervention triggered automatic deactivation.
Fix: Manually reactivate the bot if AI responses are still desired.
FAQs
Can I set the bot to automatically reactivate?
Yes. When using Sleep/Snooze, enable Reactivate bot after and choose a duration.
What if I don’t set a duration?
The bot remains inactive until you manually change the status.
Can the bot interact while snoozed?
No. The bot does not respond during Sleep/Snooze.
Can I manage multiple contacts at once?
No. Bot status is managed individually per contact.
Is bot activity logged?
Yes. Status changes are recorded in conversation activity logs.