Who This Is For / When to Use
Use the Stop Bot action if you want to:
End conversations when a contact signals they are finished.
Prevent repetitive or unwanted AI responses.
Control when and how an AI bot disengages from a contact.
Resume bot conversations after a defined cooling-off period.
What the Stop Bot Action Does
The Stop Bot action halts AI responses when a configured scenario is triggered.
When activated, the bot:
Detects defined phrases or conditions.
Sends an optional final message.
Stops responding for a configured duration.
Optionally applies a tag to the contact.
Where to Find the Stop Bot Action
The Stop Bot action is configured inside Bot Goals.
Navigation path:
Go to Settings.
Open Conversation AI.
Select your bot.
Click Bot Goals.
From the actions panel, select Stop Bot.
Creating a Stop Bot Scenario
Each Stop Bot setup is based on a scenario.
You must configure:
Scenario name
Trigger condition
Example phrases
Scenario Name Use a descriptive name such as Goodbye Detection or Not Interested.
Trigger Condition Define when the bot should stop, such as when the contact says goodbye or indicates disinterest.
Example Phrases Add phrases the AI should recognize, for example:
Bye
Goodbye
Thank you, have a nice day
Setting the Final Message
You can configure a final message that is sent before the bot stops responding.
This message:
Is sent only once.
Marks a clear end to the conversation.
Helps maintain a professional experience.
Example: "Thank you for your time. Have a nice day."
Reactivating the Bot Automatically
You can choose to reactivate the bot after a defined time period.
Reactivation options:
Enable automatic reactivation.
Set the duration (for example, 24 hours).
Until reactivated, the bot will not respond to the contact.
Adding a Custom Tag (Optional)
You can apply a tag to the contact when the bot is stopped.
Common use cases:
Segment contacts who exited conversations.
Trigger follow-up workflows later.
Track conversation outcomes.
Saving and Testing
After configuration:
Click Save.
Test the conversation using a trigger phrase.
Confirm the final message is sent.
Verify the bot stops responding.
Common Issues and Fixes
Bot stops too early
Review trigger conditions and example phrases.
Remove overly broad phrases.
Bot does not stop responding
Ensure the scenario is enabled.
Confirm example phrases match user language.
Bot never reactivates
Check that reactivation is enabled.
Verify the reactivation duration.
FAQ
What is the purpose of the Stop Bot action?
It prevents unnecessary AI responses by stopping the bot when a conversation is complete or the contact is no longer interested.
Can I customize the final message?
Yes. You can define a custom final message that is sent before the bot stops responding.
How long does the bot remain inactive?
The duration depends on the reactivation timer. If not changed, the default is 24 hours.
Can I stop the bot without reactivating it?
Yes. You can disable reactivation so the bot remains inactive until manually restarted.
Does stopping the bot affect reporting or logs?
No. Stop Bot events are logged and remain visible in conversation history and analytics.
How can I manually reactivate a bot?
You can reactivate the bot by updating the bot status from the contact record before the timer expires.