Conversation AI
Use AI tools for managing and assisting conversations.
26 articles
- Conversation AI DashboardThe Conversation AI Dashboard shows how each AI Agent performs across channels, actions, appointments, and time saved so you can measure and optimize automation impact.
- Manage & Update AI Response Info in ConversationsAI Response Info lets you view, audit, and update the data used by AI-generated messages directly from a conversation without leaving the inbox.
- Conversation AI: Add Contact InfoThe Add Contact Info action lets an AI Agent collect and update contact details automatically during a conversation without overwriting existing data.
- How to Use Conversation AI in a Workflow to Book AppointmentsUse the Appointment Booking Conversation AI Bot workflow action to automatically guide contacts to available calendar slots and book appointments through natural conversation.
- Conversation AIConversation AI lets you create, train, and manage AI bots that respond to contacts, collect information, trigger workflows, and book appointments across supported channels.
- Knowledge Bases in Conversation AIKnowledge Bases let you create and assign multiple, focused information sources to Conversation AI bots so each bot answers questions using only the data you choose.
- Conversation AI – Cancel and Reschedule AppointmentsConversation AI can automatically identify, cancel, and reschedule existing appointments based on customer requests when Appointment Booking actions are enabled in Bot Goals.
- Conversation AI: Multiple Calendars Support for Appointment BookingMultiple Calendars Support allows Conversation AI bots to automatically route and book appointments across different calendars based on customer intent, with a fallback option to ensure no booking is missed.
- Conversations AI Bots: Respond to ImagesConversation AI bots can analyze images sent by customers and respond intelligently based on visual content, context, and detected text.
- Conversations AI Bots: Respond to AudioConversation AI bots can transcribe, understand, and respond to voice messages automatically, enabling natural, hands-free customer interactions across supported messaging channels.
- Conversation AI: Flow-Based BuilderThe Flow-Based Builder lets you design advanced, multi-step Conversation AI bots using a visual canvas with triggers, conditions, actions, and integrations no coding required.
- Limit Increase for Conversation AI Actions: Update Contact Field and Trigger a WorkflowConversation AI bots can now update up to 20 contact fields and trigger up to 5 workflows from a single bot goal, enabling richer data capture and more advanced automation.
- Conversation AI: Human HandoverHuman Handover allows a Conversation AI bot to automatically assign a conversation to a human user when predefined scenarios occur, ensuring customers receive timely human support when AI is not…
- Conversation AI: Guided Form SetupGuided Form Setup lets you create a Conversation AI bot using a structured, no-prompt form to collect information, book appointments, and trigger workflows.
- How to Implement Conversation AI in Live ChatLearn how to automate, qualify, and route live chat conversations using Conversation AI.
- AI-Based Action Tracking and Filtering in ConversationsAI Action Logs provide a transparent, filterable audit trail of all AI-driven actions that occur inside conversation threads, including workflows, contact field updates, and bot stop events.
- How to Use the Stop Bot ActionThe Stop Bot action automatically pauses AI responses when defined conditions are met, allowing you to gracefully end conversations and prevent unnecessary follow-ups.
- Edit and Manage Prompts within Conversation AIPrompts define how your Conversation AI bot thinks, responds, and behaves, allowing you to control tone, intent, and dynamic personalization across conversations.
- Workflow Action: Update Conversation AI Bot and StatusThe Update Conversation AI Bot and Status workflow action automatically assigns a Conversation AI bot to a contact and sets that bot’s status (Active or Inactive), with optional timed reactivation.
- Workflow Action: Conversation AIThe Conversation AI workflow action allows an AI bot to ask questions, interpret responses, automatically branch workflows, and optionally skip questions that were already answered earlier in the conversation.
- Conversation AI: Generate Conversation Summary & TranscriptConversation AI can now automatically generate session-based conversation summaries and full transcripts, enabling visibility, auditing, workflow automation, and CRM updates without manual effort.
- Require Contact Details Before Starting Live ChatKyrios now requires visitors to submit contact details before starting a Live Chat when the Contact Form is enabled, ensuring cleaner contact data and uninterrupted chat sessions.
- Conversation AI: Knowledge Base Triggers & InstructionsControl when Conversation AI uses specific Knowledge Bases by configuring triggers and instructions.
- Conversation AI APIUse the Conversation AI API to create, manage, update, and audit Conversation AI agents through secure API access.
- What Is Website Content Review for Conversation AI?Website Content Review lets you view and edit website content that Kyrios extracted from a Web Crawler source so Conversation AI can reference cleaner, more accurate information.
- What Are Web URLs and Links in Conversation AI?Web URLs and Links let you train Conversation AI using content from website pages, selected URL paths, or an entire domain.