Conversation AI
Use AI tools for managing and assisting conversations.
23 articles
Conversation AI DashboardThe Conversation AI Dashboard shows how each AI Agent performs across channels, actions, appointments, and time saved so you can measure and optimize automation impact.
Manage & Update AI Response Info in ConversationsAI Response Info lets you view, audit, and update the data used by AI-generated messages directly from a conversation without leaving the inbox.
Conversation AI: Add Contact InfoThe Add Contact Info action lets an AI Agent collect and update contact details automatically during a conversation without overwriting existing data.
How to Use Conversation AI in a Workflow to Book AppointmentsUse the Appointment Booking Conversation AI Bot workflow action to automatically guide contacts to available calendar slots and book appointments through natural conversation.
Conversation AIConversation AI lets you create, train, and manage AI bots that respond to contacts, collect information, trigger workflows, and book appointments across supported channels.
Knowledge Bases in Conversation AIKnowledge Bases let you create and assign multiple, focused information sources to Conversation AI bots so each bot answers questions using only the data you choose.
Conversation AI – Cancel and Reschedule AppointmentsConversation AI can automatically identify, cancel, and reschedule existing appointments based on customer requests when Appointment Booking actions are enabled in Bot Goals.
Conversation AI: Multiple Calendars Support for Appointment BookingMultiple Calendars Support allows Conversation AI bots to automatically route and book appointments across different calendars based on customer intent, with a fallback option to ensure no booking is missed.
Conversations AI Bots: Respond to ImagesConversation AI bots can analyze images sent by customers and respond intelligently based on visual content, context, and detected text.
Conversations AI Bots: Respond to AudioConversation AI bots can transcribe, understand, and respond to voice messages automatically, enabling natural, hands-free customer interactions across supported messaging channels.
Conversation AI: Flow-Based BuilderThe Flow-Based Builder lets you design advanced, multi-step Conversation AI bots using a visual canvas with triggers, conditions, actions, and integrations no coding required.
Limit Increase for Conversation AI Actions: Update Contact Field and Trigger a WorkflowConversation AI bots can now update up to 20 contact fields and trigger up to 5 workflows from a single bot goal, enabling richer data capture and more advanced automation.
Conversation AI: Human HandoverHuman Handover allows a Conversation AI bot to automatically assign a conversation to a human user when predefined scenarios occur, ensuring customers receive timely human support when AI is not…
Conversation AI: Guided Form SetupGuided Form Setup lets you create a Conversation AI bot using a structured, no-prompt form to collect information, book appointments, and trigger workflows.
How to Implement Conversation AI in Live ChatLearn how to automate, qualify, and route live chat conversations using Conversation AI.
AI-Based Action Tracking and Filtering in ConversationsAI Action Logs provide a transparent, filterable audit trail of all AI-driven actions that occur inside conversation threads, including workflows, contact field updates, and bot stop events.
How to Use the Stop Bot ActionThe Stop Bot action automatically pauses AI responses when defined conditions are met, allowing you to gracefully end conversations and prevent unnecessary follow-ups.
Edit and Manage Prompts within Conversation AIPrompts define how your Conversation AI bot thinks, responds, and behaves, allowing you to control tone, intent, and dynamic personalization across conversations.
Workflow Action: Update Conversation AI Bot and StatusThe Update Conversation AI Bot and Status workflow action automatically assigns a Conversation AI bot to a contact and sets that bot’s status (Active or Inactive), with optional timed reactivation.
Workflow Action: Conversation AIThe Conversation AI workflow action allows an AI bot to ask questions, interpret responses, automatically branch workflows, and optionally skip questions that were already answered earlier in the conversation.
Conversation AI: Generate Conversation Summary & TranscriptConversation AI can now automatically generate session-based conversation summaries and full transcripts, enabling visibility, auditing, workflow automation, and CRM updates without manual effort.
Require Contact Details Before Starting Live ChatKyrios now requires visitors to submit contact details before starting a Live Chat when the Contact Form is enabled, ensuring cleaner contact data and uninterrupted chat sessions.
Conversation AI: Knowledge Base Triggers & InstructionsControl when Conversation AI uses specific Knowledge Bases by configuring triggers and instructions.