Who This Is For / When to Use
Use prompt editing if you need to:
Control how your bot introduces itself and responds.
Define what the bot can and cannot help with.
Guide the bot toward specific outcomes, such as bookings or support.
Personalize responses using dynamic business or contact data.
What Prompts Control in Conversation AI
Prompts shape the AI bot’s behavior across three required sections:
Personality – Who the bot is and how it should behave.
Intent – The primary goal of the conversation.
Additional Information – Rules, context, and constraints the bot must follow.
Each section is read independently by the AI and must be explicit and unambiguous.
Where to Edit Prompts
Prompts are edited inside Bot Goals.
Navigation path:
Go to Settings.
Open Conversation AI.
Select your bot.
Click Bot Goals.
Editing the Prompt Fields
Click the expand icon next to Prompt to open the editor.
Personality
Use this field to define:
The bot’s role.
What the bot is responsible for.
What the bot must refuse to do.
Example:
Identify the bot as part of your business.
Clearly state limitations such as not handling cancellations or rescheduling.
Intent
Use the Intent field to define a single, clear goal.
Best practices:
Focus on one outcome only.
Avoid combining multiple objectives.
Use direct language.
Example:
“Your goal is to guide the contact toward booking an appointment.”
Additional Information
Use this section to provide rules and context, such as:
Tone and communication style.
Language preferences.
Compliance or behavioral constraints.
Business-specific guidance.
This field acts as the bot’s operating rules.
Using Custom Values in Prompts
Custom values allow prompts to dynamically adapt using live data.
You can insert custom values from categories such as:
Contact
User
Appointment
Account
Campaign
Message
Custom values help the bot reference real-time information accurately.
Prompt Guidelines Reference
Kyrios provides built-in prompt guidance to help you write effective instructions.
Click Prompt Guidelines to review:
Prompt structure recommendations.
Examples of clear vs. ambiguous instructions.
Best practices for AI behavior control.
Saving and Testing Prompts
After editing:
Click Save.
Use the Test your Bot panel to simulate conversations.
Validate tone, accuracy, and intent alignment.
Adjust prompts as needed.
Common Issues and Fixes
Bot responses feel inconsistent
Review Personality and Additional Information for conflicting instructions.
Bot ignores constraints
Make restrictions explicit and repeated in clear language.
Bot tries to handle unsupported actions
Clearly state disallowed actions in the Personality section.
FAQ
How can I customize the bot’s responses?
Edit the Personality, Intent, and Additional Information fields within Bot Goals to control how the bot responds.
What should I include when editing a prompt?
Include role definition, goals, limitations, tone rules, and any business-specific context the bot must follow.
Can I personalize responses dynamically?
Yes. Use custom values to insert live contact, appointment, or account data into responses.
Where can I learn more about AI prompting best practices?
Click Prompt Guidelines inside the Prompt editor for detailed guidance.
Are there best practices for writing effective prompts?
Yes. Keep prompts clear, concise, goal-focused, and free of conflicting instructions.
How do custom values improve contextual relevance?
Custom values allow the bot to reference real-time data, making responses accurate and personalized.
Is my data safe when using prompts?
Yes. All AI prompt data operates securely within your account and follows platform data protection standards.