Who This Is For / When to Use
This feature is for teams using Conversation AI bots where customers frequently send voice notes instead of typing.
Use this when:
Customers prefer speaking over typing
You support WhatsApp, Instagram, or Messenger conversations
You want AI to handle audio-based booking, inquiries, or updates
What Audio Response Does
When audio responses are enabled, the AI bot can:
Transcribe incoming voice messages into text
Understand the intent and context of the audio
Trigger actions such as appointment booking or contact updates
Respond naturally using the bot’s existing prompt and knowledge base
No additional training or configuration is required beyond enabling the setting.
Supported Audio Sources
Voice Notes from Platforms
WhatsApp
Facebook Messenger
Instagram DMs
Supported Audio Formats
OGG
MP3
MP4 (audio)
AAC
M4A
MPEG
How to Enable Audio Responses
Step 1: Enable Voice Notes in Bot Settings
Open your Conversation AI bot and go to Bot Settings.
Under Auto-pilot mode, enable Also allow this bot to respond to: Voice Notes.
Once enabled, the bot can process and respond to incoming audio messages.
Step 2: Test Audio Conversations
Send a voice note to a conversation handled by the AI bot (for example, asking to book an appointment).
The bot will transcribe the audio, understand the request, and respond accordingly.
How Audio Processing Works
Audio is converted to text automatically
The bot evaluates intent using the same logic as text messages
Actions (such as booking or contact updates) are executed if applicable
The response is generated and logged in AI Response Info
This allows audio messages to fully participate in workflows and automation.
Common Issues and Fixes
The bot does not respond to voice notes
Confirm Voice Notes is enabled in Bot Settings
Ensure the bot is running in Auto-pilot mode
Verify the channel supports voice messaging
The transcription is inaccurate
Ask the contact to speak clearly and avoid background noise
Ensure the audio file is not truncated or corrupted
Frequently Asked Questions
Can the AI respond to audio files sent as attachments?
Yes. Any supported audio format (such as MP3 or M4A) sent as an attachment is transcribed and processed.
What if multiple audio clips are sent together?
All audio clips are transcribed and analyzed together. The bot responds using the combined context.
Do I need separate training for audio messages?
No. Audio is transcribed into text and handled using your existing bot prompt and knowledge base.
Does the AI respond in real time?
Yes. Audio processing is optimized for fast transcription and response with minimal delay.
How do I enable audio responses?
Go to Conversations AI → Bot Settings and enable Also allow this bot to respond to: Voice Notes.