Who This Is For / When to Use
This update is for teams using Prompt-Based Conversation AI bots that rely on automation actions during conversations.
Use this when:
You collect multiple data points from a single conversation
You trigger workflows for follow-ups, routing, or enrichment
You want to reduce bot complexity by doing more in one goal
What’s New
Update Contact Field: Limit Increased to 20 Fields
The Add Contact Info action now supports updating up to 20 contact fields in a single bot goal (previously limited to 3).
This allows:
Richer lead data collection in one conversation
Fewer separate bot goals or workflows
Faster and more reliable contact updates
Trigger a Workflow: Limit Increased to 5 Workflows
The Trigger a Workflow action now supports triggering up to 5 workflows from a single bot goal (previously limited to 3).
This allows:
Parallel automations from one conversation
Better orchestration of follow-ups, notifications, and routing
More flexibility without additional bot logic
How to Use the Increased Limits
Step 1: Create or Open a Prompt-Based Bot
Go to Conversation AI and click Create Bot, then select Create Prompt Based Bot.
Step 2: Open Bot Goals
Open your bot and navigate to the Bot Goals tab.
Scroll to Setup your Actions to see available actions.
Step 3: Update Up to 20 Contact Fields
Click Add Contact Info
Map or update up to 20 contact fields
Save the bot goal
All fields are updated in a single execution.
Step 4: Trigger Up to 5 Workflows
Click Trigger a Workflow
Add up to 5 workflows
Save the bot goal
All selected workflows can run from the same conversation context.
Common Issues and Fixes
Some contact fields are not updating
Confirm the fields exist in your account
Ensure the bot captures values before updating
Avoid mapping the same field multiple times
A workflow does not trigger
Check workflow status (published and active)
Confirm entry conditions are met
Review execution logs for errors
Frequently Asked Questions
Is this available for Flow-Based Builder bots?
No. This update applies to Prompt-Based Conversation AI bots.
Do existing bots need to be updated?
No. Existing bots continue to work. You can optionally add more fields or workflows.
Are there performance limits with more actions?
No. The system is optimized to handle the increased limits reliably.
Can I mix Add Contact Info and Trigger Workflow in one bot goal?
Yes. Both actions can be used together within the same goal.