Who This Is For / When to Use
Use this feature if you need to:
Audit what AI bots are doing inside conversations.
Troubleshoot why a workflow, field update, or bot behavior occurred.
Reduce noise in conversation threads by filtering to AI-only actions.
Verify which appointments were booked by Conversations AI.
What Are AI Action Logs
AI Action Logs are system-generated entries displayed directly inside a conversation timeline.
Each log records:
The bot name that performed the action.
The contact involved.
The trigger condition.
The exact action taken.
The timestamp of execution.
These logs are read-only and act as a permanent audit trail.
Types of AI Actions Logged
The following AI-driven events are logged inside conversations:
Workflow Triggered
Contact Field Updated
Stop Bot
Each log appears inline with normal messages and is clearly labeled as an AI action.
Viewing Detailed AI Action Information
Each AI Action Log includes a View Details option.
Clicking View Details opens a panel showing:
Bot name
Contact name
Scenario or action name
Trigger condition
Final message (if applicable)
Duration or execution context
Contact Field Update Logs
When an AI bot updates a contact field during a conversation, the log records:
The field name that was updated
The new field value
The workflow or AI action responsible
This is useful for validating CRM updates made automatically by AI.
Workflow Triggered Logs
When a trigger condition is met, AI can initiate one or multiple workflows.
The Workflow Triggered log shows:
The trigger phrase or condition
The primary action name
All workflows launched as a result
This allows you to confirm exactly why and when automations fired.
Stop Bot Logs
When AI detects a stop condition (such as a goodbye or closing phrase), it can pause or stop bot activity.
The Stop Bot log records:
The scenario name
The detected trigger condition
The final message sent
The stop duration
Filtering Conversations by AI Action Logs
You can filter the Conversations panel to show only AI-generated actions.
Steps:
Open the Conversations panel.
Click the filter icon in the top-left area.
Select AI Action Logs.
Only AI-driven events will be displayed in the conversation timeline.
Appointment Source Tagging (Conversations AI)
When an appointment is booked by an AI bot, Kyrios automatically tags the appointment source as Conversations AI.
This helps you:
Distinguish AI-booked appointments from human-booked ones.
Measure automation-driven booking performance.
Report accurately on AI contribution.
Where to See the Appointment Source
The appointment source appears inside the appointment details panel.
If the booking was created by AI, the source will explicitly show Conversations AI.
Common Issues and Fixes
AI actions are not visible in the conversation
Ensure the conversation includes AI-driven activity.
Confirm AI Action Logs are not filtered out.
Workflow triggered but expected result did not occur
Open the Workflow Triggered log and review all listed workflows.
Verify workflow conditions and downstream actions.
Appointment not marked as Conversations AI
Confirm the appointment was booked by an AI bot, not manually by a user.
FAQ
Where can I find AI Action Logs?
AI Action Logs appear directly inside the conversation timeline as system entries labeled with the AI bot name.
Can I filter AI Action Logs from other messages?
Yes. Use the Conversations filter and select AI Action Logs to display only AI-driven events.
What types of actions are logged?
Logged actions include workflow triggers, contact field updates, and bot stop events.
Do AI Action Logs affect the conversation history?
No. Filtering only changes what is visible. The full conversation history remains intact.
How long are AI Action Logs stored?
AI Action Logs are permanently stored as part of the conversation audit trail for as long as the conversation exists.
Can I export AI Action Logs?
There is currently no export option. Logs can be reviewed directly within conversations for auditing purposes.