Who This Is For / When to Use
This article is for users who want to automate appointment booking inside workflows using a conversational AI action instead of manual scheduling.
What the Eliza AI Appointment Booking Action Does
The Eliza AI Appointment Booking action:
Starts a conversational booking flow with the contact
Collects availability preferences through AI-driven conversation
Books the appointment on a selected calendar
Routes the workflow based on success or timeout
The action is designed to replace back-and-forth manual scheduling.
How to Add Eliza AI Appointment Booking to a Workflow
Step 1: Create or Edit a Workflow
Go to Automations > Workflows.
Create a new workflow or open an existing one.
This workflow controls when the AI booking conversation starts.
Step 2: Add the Eliza AI Appointment Booking Action
Click the + icon where you want the booking conversation to begin.
Select Eliza AI Appointment Booking.
This adds the conversational booking step to the workflow.
Configure the Eliza AI Appointment Booking Action
Calendar Selection
Select the calendar where appointments should be booked.
Important:
Appointments are created directly on the selected calendar.
The calendar determines availability and time slots.
Processing Duration
Set the Processing Duration to control how long the bot actively waits and listens for the contact’s replies.
Use this to:
Limit how long the conversation remains active
Prevent the workflow from waiting indefinitely
Initial Message
Enter the first message the AI sends to the contact.
Enable Send First Message if:
The workflow itself should start the conversation
Disable Send First Message if:
The conversation is already started by another action or message
Save the Action
Click Save Action to apply the configuration.
Once saved, the workflow will automatically create outcome paths.
Workflow Outcome Paths
After the action runs, the workflow splits into outcome-based paths:
Appointment Booked
This path runs when the AI successfully schedules an appointment.
Common next steps:
Send a confirmation message
Apply a tag
Notify a team member
Bot Timed Out
This path runs when the AI does not receive a response within the processing duration.
Recommended next steps:
Add a human handoff action
Send a follow-up message
Appointment Not Booked
If the appointment was not booked and the bot did not time out, you can route the contact into:
A follow-up workflow
Manual outreach
Each path can be customized independently.
Step 6: Test the Workflow
Testing is strongly recommended before publishing.
Create a test contact.
Trigger the workflow manually or through the trigger conditions.
Complete the booking conversation as the contact.
This allows you to verify:
Message flow
Calendar availability
Correct path routing
Do Not Disturb (DND) Behavior
The Eliza AI Appointment Booking action respects Do Not Disturb (DND) settings.
Contacts can:
Enable DND for all sources
Enable DND for specific sources only
When DND is active, the AI will not initiate booking conversations.
Common Issues and Fixes
Bot Does Not Start the Conversation
Confirm Send First Message is enabled.
Ensure the workflow trigger actually fires.
Appointment Is Not Booked
Check calendar availability.
Confirm the correct calendar is selected.
Bot Times Out Too Quickly
Increase the Processing Duration.
Frequently Asked Questions
What is the Eliza AI Appointment Booking action?
It is a workflow action that uses conversational AI to schedule appointments automatically on a calendar.
Can I test the booking bot before publishing?
Yes. Create a test contact and run through the workflow before enabling it for live contacts.
What should I do if the bot times out?
Route the contact to a human handoff or follow-up action using the Bot Timed Out path.
Can I use this action with multiple calendars?
Yes. You choose the target calendar inside each action’s configuration.
Does the bot support different time zones?
Yes. The AI communicates with the contact in their local time while booking the appointment correctly on your calendar’s time zone.