Who This Is For / When to Use
Use AI Response Info when you need to:
Understand why an AI Agent responded a certain way
Edit prompts, FAQs, or knowledge used by the AI
Review chat context considered by the AI
Audit actions executed during an AI-driven conversation
What Is AI Response Info
AI Response Info is a message-level panel attached to AI-generated replies inside Conversations.
It provides visibility into:
The AI-generated response
Prompt and intent used
Knowledge chunks and FAQs referenced
Prior chat history considered
Actions executed by the AI
All edits affect future AI responses only.
How to Access AI Response Info
Step 1: Open a Conversation
Open any conversation that contains an AI-generated message.
Step 2: Locate the AI Icon
AI-generated messages display a sparkle icon below the message.
Click this icon to open AI Response Info.
AI Response Overview Panel
When opened, the AI Response Info panel shows high-level response details.
This includes:
Bot name that generated the response
Mode (for example: auto-pilot)
The exact answer composed by the AI
You can edit the response text to improve future replies.
Prompt, Intent, and Knowledge Sources
Prompt
The prompt shows the instructions the AI followed to generate the response.
Can be edited directly from this panel
Updates apply to future responses only
Intent
Displays the detected intent (for example: Appointment Flow).
Cannot be edited from this view
Must be adjusted in Conversation AI settings
Knowledge Chunks & FAQs
Shows the knowledge sources used to generate the response, including:
FAQs
Uploaded knowledge
Website or URL-based data
These sources can be updated directly to improve accuracy.
Chat History Tab
The Chat History section shows only the conversation messages the AI considered when generating the response.
This helps you:
Confirm correct context usage
Validate conversation flow logic
Only relevant inbound and outbound messages are shown.
Actions Executed (Action Execution History)
The Actions Executed section lists every action the AI triggered before responding.
Each action includes:
Action name (for example: Appointment Booking)
Request sent to the system
Result returned by the action
Timezone and execution details, when applicable
This section is essential for debugging automation behavior.
Reviewing External Data Calls
Some actions retrieve external data, such as calendar availability.
For these actions, the panel shows:
The exact request sent by the AI
The full response returned (for example: available time slots)
This confirms whether the AI received correct data before responding.
Saving Changes
All edits are saved using Save
Changes apply to future AI responses only
Messages already sent to contacts are never modified
Common Issues and Fixes
Edited response did not change a past message
This is expected. AI Response Info edits only affect future conversations.
Intent cannot be edited
Intent must be updated from Conversation AI settings, not from the conversation view.
An expected action did not run
Check Actions Executed to confirm:
Whether the action triggered
What data was sent
What result was returned
Frequently Asked Questions
What is AI Response Info?
AI Response Info shows how an AI-generated message was created and allows you to edit prompts, responses, and knowledge sources.
Can I change the AI’s response?
Yes. You can edit the response to improve how the AI replies in future conversations. Past messages are unchanged.
What does Chat History show?
Only the conversation messages the AI used as context to generate the response.
What appears in Actions Executed?
Every automation action triggered by the AI, including booking appointments, fetching calendar slots, updating contacts, or stopping the bot.
Can I confirm if the AI stopped itself?
Yes. Any Stop Bot action appears in the Actions Executed section.