Who This Is For / When to Use
Use Knowledge Bases if you:
Manage multiple Conversation AI bots
Need different bots trained on different information
Want cleaner, more accurate AI responses per use case
Support multiple brands, languages, or clients in one account
What Is a Knowledge Base in Kyrios
A Knowledge Base is a structured training source used by Conversation AI bots.
Each Knowledge Base can contain:
Website URLs (via Web Crawler)
FAQs (manual Q&A entries)
Bots can be trained on up to 7 Knowledge Bases, and your account can contain up to 15 Knowledge Bases total.
What’s Changed (Important)
Previously, all bots shared one Knowledge Base.
Now:
You can create multiple Knowledge Bases
Each bot can use different combinations of Knowledge Bases
One Knowledge Base can be shared across multiple bots
Example:
Bot A → Product Docs + Pricing FAQs
Bot B → Support Docs only
Bot C → Spanish Knowledge Base
Step 1: Open the Knowledge Base Manager
Open the left navigation menu.
Go to Settings.
Click Knowledge Base.
This opens the Knowledge Base list view where all Knowledge Bases are managed.
Step 2: Create a New Knowledge Base
Click Create Knowledge Base in the top-right corner.
Enter a clear, descriptive name.
Click Save & Continue.
You can create up to 15 Knowledge Bases per account.
Step 3: Configure the Knowledge Base
After creation, you’ll land on the Edit Knowledge Base screen.
Details Section
Update the Knowledge Base name if needed
Optionally add a description
Web Crawler (Optional)
Use this to train the bot from website content.
Choose URL type (Exact URL recommended).
Enter the website URL.
Click Get Data.
Crawled links appear under Uploaded Links.
FAQs Section
Use this to manually train exact answers.
Click Add Q & A.
Enter a question.
Enter the exact answer the bot should give.
Step 4: Assign Knowledge Bases to a Bot
Go to AI Bots.
Open the bot you want to train.
Click the Bot Training tab.
In Select Knowledge Base, choose one or more Knowledge Bases.
You can assign up to 7 Knowledge Bases per bot.
Click Save.
Step 5: Create a Knowledge Base While Training a Bot (Optional)
You don’t need to leave the bot screen.
In Bot Training, click Create New next to the Knowledge Base selector.
Create and save the Knowledge Base.
It is automatically available for selection.
How Knowledge Bases Work During Conversations
Bots only answer using assigned Knowledge Bases
If multiple Knowledge Bases are assigned, the bot searches all of them
Knowledge Bases appear as tabs inside the Bot Training view
Updates to a Knowledge Base apply instantly to all assigned bots
Limits and Rules
Maximum Knowledge Bases per account: 15
Maximum Knowledge Bases per bot: 7
A single Knowledge Base can be used by multiple bots
The default Knowledge Base used by workflow bots cannot be deleted
File uploads are not currently supported for Knowledge Bases
Common Issues and Fixes
Bot gives irrelevant answers
Ensure the bot is not assigned unrelated Knowledge Bases
Remove extra Knowledge Bases and retest
Website data not updating
Re-run Get Data in the Web Crawler section
Cannot create a new Knowledge Base
You may have reached the 15 Knowledge Base limit
Delete an unused Knowledge Base and try again