What Ask AI Knowledge Base Creation Does
Ask AI helps create and connect Knowledge Bases through a guided setup workflow. Ask AI can help users:
Resolve the content source.
Create the Knowledge Base.
Crawl website content when approved.
Configure FAQs when available.
Attach the Knowledge Base to a supported AI product.
Ask AI simplifies setup, but users should still review the Knowledge Base after creation to confirm source content, generated FAQs, crawler results, and attachment settings are accurate.
Key Benefits
Ask AI reduces manual setup work by guiding users through Knowledge Base creation step by step. Key benefits include:
Create a Knowledge Base from Brand Voice or a Business Profile website.
Connect a Knowledge Base to Conversation AI or Voice AI.
Review crawler options before website content is scanned.
Create an empty Knowledge Base when manual setup is needed.
Standardize Knowledge Base setup across accounts.
Before You Begin
Before using Ask AI to create a Knowledge Base, confirm these items are ready:
The user has access to Ask AI.
The user has access to Knowledge Base settings.
The user can manage Conversation AI or Voice AI if the Knowledge Base should be attached to an AI agent.
Brand Voice is reviewed if you want Ask AI to use existing brand details.
The Business Profile website is accurate if you want Ask AI to crawl website content.
The user is ready to approve website crawling before Ask AI scans website pages.
Conversation AI can use multiple Knowledge Bases. Voice AI supports one Knowledge Base per agent.
How Ask AI Selects a Knowledge Base Source
Ask AI selects from available content sources based on the account setup and the user’s prompt. Ask AI may use:
Brand Voice
Business Profile website
Manual source configuration
Brand Voice Source
Brand Voice can provide business details, tone, services, and other context already configured in Kyrios. Brand Voice is useful when:
The business profile is already well-defined.
You want AI responses to match the business tone.
You need a faster starting point for FAQs or general business information.
Business Profile Website Source
Ask AI can use the website listed in Business Profile settings as the crawl source for the Knowledge Base. Before crawling begins, Ask AI may let the user:
Crawl the suggested website.
Enter a different URL.
Skip crawling and configure sources manually.
Manual Source Configuration
If Brand Voice or a website is not available, Ask AI can create an empty Knowledge Base. Users can later add:
Documents
Rich text content
FAQs
Web crawler sources
Tables and structured content
How Knowledge Base Attachment Works
Attaching a Knowledge Base makes the selected content available to the AI product that will use it. Conversation AI and Voice AI use Knowledge Bases differently, so confirm the destination before completing setup.
Conversation AI Attachment
Ask AI can attach the Knowledge Base to:
An existing Conversation AI bot
A newly created Conversation AI bot
Conversation AI supports multiple Knowledge Bases.
Voice AI Attachment
Ask AI can connect the Knowledge Base to a Voice AI agent during setup. Voice AI supports one Knowledge Base per agent. The assigned Knowledge Base becomes the active Knowledge Base for that Voice AI agent.
How To Create a Knowledge Base with Ask AI
Follow these steps to create and attach a Knowledge Base using Ask AI.
Step 1: Open Ask AI
Open Ask AI from the navigation menu.
Step 2: Start the Knowledge Base Workflow
Start a new chat in Ask AI. Enter a prompt describing what you want Ask AI to create.
Example prompts:
“Create a Knowledge Base from my website and attach it to Conversation AI.”
“Build a Knowledge Base using Brand Voice and connect it to Voice AI.”
Ask AI detects the Knowledge Base setup request and starts the workflow.
Step 3: Confirm the Content Source
Ask AI may ask the user to confirm the source used to create the Knowledge Base. Depending on the account setup, Ask AI may recommend:
Brand Voice
A Business Profile website
Manual setup
Step 4: Review Knowledge Base Creation
Ask AI displays the proposed Knowledge Base before creation. Review the proposed:
Knowledge Base name
Brand Voice
Tone of voice
Website to train
Step 5: Choose the Crawl Mode
If a website is used, Ask AI asks which crawl mode should be used. Available crawl modes may include:
Exact: Crawls only the specific page.
Domain: Crawls discoverable pages across the website.
Path: Crawls pages under a specific website path.
Step 6: Configure FAQs
When Brand Voice is available, Ask AI may suggest generating FAQs using business context and messaging. When website content is used only, FAQs can be added manually later from the Knowledge Base settings.
Step 7: Attach the Knowledge Base to an AI Agent
Choose where the Knowledge Base should be attached. Supported options include:
Existing Conversation AI bot
New Conversation AI bot
Existing Voice AI agent
After attachment, the AI agent can use the Knowledge Base during conversations.
Common Issues and Fixes
Ask AI does not suggest Brand Voice
Confirm Brand Voice is configured in the account. If Brand Voice is unavailable, use the Business Profile website or create the Knowledge Base manually.
Ask AI does not detect a website
Confirm the Business Profile website is saved correctly. The user can also provide a different URL during setup.
Website crawling has not started
Website crawling requires user approval. Approve the crawl mode before expecting website content to process.
Voice AI cannot use multiple Knowledge Bases
Voice AI supports one Knowledge Base per agent. Select the single Knowledge Base that should be active for that Voice AI agent.
FAQ
Can I create a Knowledge Base without Brand Voice?
Yes. Ask AI can use the Business Profile website as the Knowledge Base source if Brand Voice is not configured.
Does Ask AI crawl websites automatically?
No. Ask AI to request approval before crawling website content.
Can I use a different website from the one in the Business Profile?
Yes. During setup, users can provide a different URL before crawling begins.
Can Conversation AI use multiple Knowledge Bases?
Yes. Conversation AI supports multiple attached Knowledge Bases.
How does Knowledge Base attachment work with Voice AI?
Voice AI supports one Knowledge Base per agent. The assigned Knowledge Base becomes the active source used by that Voice AI agent.
Can I manually add FAQs later?
Yes. FAQs can be created or edited later from the Knowledge Base settings.
What happens if no website is configured?
Ask AI can create an empty Knowledge Base and guide the user through adding sources manually.