Who This Is For / When to Use
Use this guide if you want to:
Train a Conversation AI bot using structured business knowledge
Add FAQs, documents, tables, or files as AI learning sources
See exactly which content the AI used to answer a question
What Is the AI Knowledge Base
The AI Knowledge Base stores structured content that your AI bot uses to answer questions.
Each response is generated from ranked knowledge snippets, ensuring accuracy and transparency.
Supported source types include:
FAQs
Rich Text content
Tables
Uploaded files
Step 1: Create a New Knowledge Base
Go to AI Agents in your Kyrios dashboard.
Open Knowledge Base.
Click + Create Knowledge Base.
Enter a name and save.
Step 2: Add Knowledge Sources
Open the Knowledge Base you created.
Click Add Source.
Choose a source type:
FAQs
Rich Text
Tables
File Upload
Enter or upload your content.
Click Save.
The content is indexed automatically—no retraining required.
Step 3: Attach the Knowledge Base to Your AI Bot
Open AI Agents.
Select your Conversation AI bot.
Go to the Bot Training tab.
Open Select Knowledge Base.
Choose one or more Knowledge Bases (up to 7).
Click Save.
Step 4: Test the Bot with Real Questions
Use the Test Your Bot panel.
Ask questions related to your uploaded content.
Review the AI’s response for relevance and accuracy.
This confirms the Knowledge Base is working correctly.
Step 5: View AI Response Sources (Transparency)
Click Response Info on any AI reply.
Open Knowledge Chunks.
Review up to 3 content snippets the AI used to generate the response.
This ensures full visibility into AI decision-making.
Key Benefits
Improved Accuracy: AI retrieves and ranks the most relevant content before responding
Instant Updates: New or edited sources are available immediately
Flexible Learning: Combine FAQs, documents, tables, and files in one Knowledge Base
Full Transparency: See exactly which content generated each answer
FAQ
Do I need to retrain the AI after adding new content?
No. All new or updated sources are indexed automatically and used immediately.
Can I use multiple source types in one Knowledge Base?
Yes. You can combine FAQs, rich text, tables, and files in a single Knowledge Base.
How does the AI choose which content to use?
The system re-ranks all available snippets based on relevance before generating a response.
How can I verify what the AI used to answer a question?
Open Response Info and review the Knowledge Chunks section.
Can one bot use multiple Knowledge Bases?
Yes. Each bot can reference up to 7 Knowledge Bases simultaneously.