Who This Is For / When to Use
Use this feature when you want to:
Generate AI-powered email replies using existing help documentation
Reduce repetitive manual responses
Keep support and marketing responses aligned with official documentation
Help users navigate the platform without creating support tickets
Improve response consistency across teams
What’s New
Email AI is now integrated directly with the Knowledge Base.
With this update:
Email AI automatically references published help articles
AI-generated responses use verified documentation as context
Newly added or updated articles are automatically included
No manual syncing or setup is required
This ensures Email AI responses remain accurate and continuously updated as your documentation evolves.
How Knowledge Base Integration Works
When generating email responses, Email AI now searches available Knowledge Base articles for relevant information.
The AI uses this content to:
Generate contextual replies
Reference platform functionality
Answer workflow-related questions
Guide users through the platform UI
Improve response accuracy using verified documentation
This allows Email AI to behave more like an intelligent product assistant instead of relying only on generic AI responses.
Access Email AI
You can access Email AI directly inside the email builder.
To use Email AI:
Open the Email Builder
Open the Email AI panel
Enter your prompt or question
Email AI automatically references Knowledge Base content when generating responses
Automatic Knowledge Base Syncing
Knowledge Base content is automatically included in Email AI responses.
This includes:
Newly published help articles
Updated documentation
Existing Knowledge Base content
FAQs and instructional content
No additional configuration is required to keep Email AI updated.
Benefits of Knowledge Base Integration
Using Knowledge Base content inside Email AI helps:
Improve response accuracy
Keep messaging aligned with official documentation
Reduce manual support effort
Speed up response generation
Help users navigate the platform independently
Reduce unnecessary support tickets
Common Use Cases
Email AI + Knowledge Base Integration is useful for:
Customer support responses
Product guidance emails
Workflow explanations
Troubleshooting assistance
Feature education
Platform onboarding communication
Common Issues and Fixes
AI Response Missing Information
If Email AI does not include expected details:
Verify the help article is published
Confirm the Knowledge Base article contains the required information
Update outdated documentation if necessary
Responses Not Reflecting Recent Updates
Recently updated articles may take a short time to become fully available to Email AI.
If responses appear outdated:
Refresh the Email Builder
Retry the prompt
Verify the Knowledge Base article was saved correctly
FAQ
Does Email AI automatically use Knowledge Base articles?
Yes. Email AI automatically references available Knowledge Base articles when generating responses.
Do I need to manually connect articles?
No. Knowledge Base syncing happens automatically without manual configuration.
Will newly added articles be included automatically?
Yes. Newly published or updated articles are automatically available to Email AI.
Can Email AI help users navigate the platform?
Yes. Email AI can use Knowledge Base content to guide users through workflows and platform features.
Does this reduce manual support work?
Yes. Using verified help documentation helps reduce repetitive support responses and improves response consistency.
Where can I access Email AI?
Email AI is available directly inside the Email Builder interface.